SaaStr

DECEMBER 15, 2021

7:00 AM (50 MINS) – Acquiring SMB 10,000 Customers Solely from Data with Gorgias’ CEO Romain Lapeyre. 7:00 AM (40 MINS) – Product-led Growth: How to Execute Across the Full Funnel (and Mistakes We Made) with Reprise’s VP of Marketing and VP of Sales. LIVE TODAY! SaaStr Scale 2021 is starting soon.

Scale 276

Scale VP of Engineering Scaling SMB 276

Sales Hacker

MAY 6, 2021

What’s the difference between a VP of Sales and a Chief Revenue Officer (CRO)? The VP of Sales. Great VPs of sales have gravitas and tact, command the room and hold their end of the table regardless of who is on the other side. This is why there are many choices when it comes to potential VP candidates.

VP of Engineering 122

VP of Engineering Sales Hiring Sales Recruiting Sales 122

SaaStr

JULY 8, 2022

Half of Gorgias’ almost 10,000 SMB customers come from partners. Top 5 Ways to Scale a Sales Team with Zoom CRO Ryan Azus and SaaStr VP of Sales Bryan Elsesser. Top 5 Ways to Scale a Sales Team with Zoom CRO Ryan Azus and SaaStr VP of Sales Bryan Elsesser. We’re all watching more YouTube now! 148,000+ views.

VP of Engineering 276

VP of Engineering Scale Outbound Sales Team SMB 276

SaaStr

OCTOBER 24, 2021

“Hyperscaling At Scale with PagerDuty’s CEO, Jennifer Tejada” A terrific session with PagerDuty’s and Sendgrid’s CEOs on how to keep a growth engine … growing. #3. “Why Founders Should Prioritize Personal Development with Shopify’s President and Felicis” . #4

VP of Engineering 263

VP of Engineering Cloud Scale Churn 263

Sales Hacker

AUGUST 7, 2020

Customer Success. VP Nokia Software, North America Sales. Founder and President. Vice President Sales. President and Co-Founder. VP Europe Sales, Presales and Marketing. Vice President, Client Partnerships North America. Vice President. Vice President, Sales.

VP of Engineering 131

VP of Engineering Sales Recruiting Sales Hiring Payment Services 131

Intercom, Inc.

NOVEMBER 14, 2019

As a brand new company, you might engage in plenty of initiatives that are inherently un-scalable – because there’s no better way to nurture customer love than through a personal relationship. It’s time to start thinking about retention at scale and bring onboard a customer success team. Why you need a customer success team.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

InsightSquared

FEBRUARY 10, 2020

10, 2020 – InsightSquared , the leading provider of revenue intelligence solutions, has announced the addition of Todd Abbott as President and Chief Operation Officer, and James Davison as Vice President of Products. As a former customer, Todd knows the challenges that revenue leaders face. BOSTON — Feb.

VP of Engineering 12

VP of Engineering Forecasting B2B Engineering 12

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

VP of Engineering 98

VP of Engineering Customer Success Scale Healthcare 98

Valuize Consulting

DECEMBER 7, 2021

Level Up Your Customer Success Organization. In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017).

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

SaaStr

JULY 15, 2022

I mean, we’ve all read about programmatic SEO, and how successful SEO has been for Airbnb and Canva. And each of those webinars will probably produce at least one customer if you do it every single week in scale. And each of those webinars will probably produce at least one customer if you do it every single week in scale.

Scale 296

Scale Outsourcing Services Sales Hiring VP of Engineering 296

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

SaaStr

NOVEMBER 6, 2020

A ways back we noted a great rant by David Marcus , now of Facebook, and previously President of PayPal. If you’re building an accounting application for healthcare — how many of your engineers will use it naturally on a daily basis? It worked magic with engineers, who really heard the complaints. Or Facebook.

VP of Engineering 228

VP of Engineering Customer Support PayPal Healthcare 228

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! Today, we’re proud and delighted to recognize the following Customer Success teams as 2022 ChurnHeroes. Onboarding Hero: ClearGov.

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

Kellblog

MARCH 13, 2020

In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. Chief revenue officer meant chief sales officer meant VP of Sales. But Maria, the head of Customer Success [1], had a $2B number. churn ) that occurs when customers unsubscribe. All basically the same thing.

VP of Engineering 98

VP of Engineering Customer Success Sales Recruiting Acquisition 98

User Pilot

JANUARY 14, 2024

A degree in business, marketing, computer science, engineering, and data science can give you the foundation for a typical career path in product management. Many product leaders have a background in development, marketing , sales, customer support , UX design , and data management. Product managers are relatively well-paid.

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

Totango

MARCH 24, 2022

We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful Carmel Valley Ranch in Carmel Valley, CA. Guy Nirpaz , Totango’s Founder and CEO, kicked off the day highlighting “Four Lessons to Unleash Customer Success”.

VP of Engineering 98

VP of Engineering Scale Customer Success Engineering 98

Sales Hacker

NOVEMBER 24, 2023

In the spirit of gratitude, they are paying it forward by sharing insights on career success derived from years of operating experience. In the spirit of gratitude, they are paying it forward by sharing insights on career success derived from years of operating experience. Happy Thanksgiving weekend to all those in the USA!

VP of Engineering 117

VP of Engineering Outsourced Development Scale Generative AI 117

ChurnZero

MARCH 31, 2023

The purpose of a Customer Success team is to help a company’s customers get the most value out of its product. The hypothesis is, if a customer maximizes the obtainable value, they will remain loyal and spend more with the company. This isn’t merely a theory.

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

SaaStr

JULY 24, 2019

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. I’m the Senior Vice-President of Client Services at Talkdesk, and I’m really excited to be here today; also, a little nervous. Want to see more content like this?

Retention 162

Retention VP of Engineering Sales Hiring Scale 162

Sales Hacker

OCTOBER 30, 2018

Andrea Austin – VP at Nokia Software | Published Author. Andrea has been building high-performance, customer-focused teams that capture sustainable growth for over 20 years. Lauren Bailey – Founder and President, Factor 8 | Founder, #GirlsClub. Tonni Bennett – VP Sales at Terminus.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

Intercom, Inc.

APRIL 7, 2022

And that, according to Catherine Blackmore , was the dawn of customer success. Over the years, Catherine realized businesses need to meet customers at their level. In this episode, we sat down with Catherine to talk about the purpose of customer success and how to evolve the role to meet customers’ needs every step of the way.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). Information that is based on your CS engine’s knowledge of your customers’ needs, value progression throughout their journey, and engagement strength and depth.

Systems Review 98

Systems Review VP of Engineering Scale ChatGPT 98

Sales Hacker

JANUARY 12, 2024

Reading: Kevin Wilson (VP Sales at Supermove) highly recommends the book, Sell the Way You Buy by David Priemer, for developing greater transparency and, in turn, authenticity. The book is about much more than putting yourself in the customer’s shoes. Sales authenticity” resonates with people in different ways.

VP of Engineering 124

VP of Engineering Sales AI Technology 124

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. I love the guy.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

Sales Hacker

MARCH 1, 2024

Through these channels, you gain more valuable first-party data about customers and prospects to inform content and product decisions. Consider the overnight success of a celebrity-owned product. Before launching their product or even telling the world what it did, AudiencePlus set their brand and media engine in motion.

VP of Engineering 94

VP of Engineering Scale SaaS AI Search 94

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.

VP of Engineering 52

VP of Engineering Customer Success Scale Cybersecurity 52

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). Information that is based on your CS engine’s knowledge of your customers’ needs, value progression throughout their journey, and engagement strength and depth.

Systems Review 94

Systems Review VP of Engineering Scale ChatGPT 94

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. And what a year it has been!

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Chart Mogul

FEBRUARY 13, 2025

But sales and marketing are the backbone of every successful go-to-market (GTM) strategy, and getting them right can be the difference between … When and how to launch sales and marketing is a tough topic for most startup founders. Most successful startups grow by focusing on increasing their subscriber base.

Scale 52

Scale VP of Engineering Sales Hiring Startup 52

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot. In January.

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

30 Day Leadership

JULY 12, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Craig Blum, Vice President of Customer Success at Midaxo. 5:29 - First leadership position - Craig started out of college as a software engineer.

VP of Engineering 52

VP of Engineering Leadership Software Engineering B2B 52

30 Day Leadership

JULY 12, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Craig Blum, Vice President of Customer Success at Midaxo. 5:29 - First leadership position - Craig started out of college as a software engineer. This episode is brought to you by the B2B Leaders Academy.

VP of Engineering 52

VP of Engineering Leadership Software Engineering B2B 52

ChurnZero

MAY 17, 2019

The most commonly quoted challenge facing Customer Success leaders worldwide over the past ten years or more has been confusion over the role and definition of Customer Success. The question “ What do Customer Success people do? ” Q: What type of activities do you categorize as Customer Success?

Customer Success 64

Customer Success VP of Engineering Scale Technical Advisors 64

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52