Intercom, Inc.

APRIL 23, 2018

Penetration testing and regular vulnerability assessments are services that help you assess applications and your infrastructure for security vulnerabilities and the overall effectiveness of your security controls. GDPR makes organizations accountable for data breaches caused by third-party service providers. Confusion = no trust.

Underperforming Technical Team 220

Underperforming Technical Team Systems Review compliance Marketplace as a Service 220

Neil Patel

NOVEMBER 27, 2020

Second, selling on a wider range of marketplaces gets your products in front of a larger audience. However, by setting up multiple accounts with different marketplaces, you’ve got greater flexibility if things go wrong. And there are other benefits in finding additional marketplaces, like: Greater Flexibility.

Payment Methods 145

Payment Methods Payments Marketplace as a Service Payment Services 145

The Angel VC

MARCH 18, 2013

If you are a travel startup or an online shop, for example, millions of people search for your products or services online so you can use SEM, affiliate marketing, banner ads and other proven tactics to acquire large numbers of customers. Compared to that, marketing for consumer Web startups can be relatively straightforward.

Scale 143

Scale Startup Marketplace as a Service SaaS 143

Intercom, Inc.

MAY 28, 2020

Here are five quick takeaways: One of Aircall’s superpowers is that it built an App Marketplace – and then opened it up for partners to build their own integrations. Today, more than 60% of the tools on the marketplace have been built by third parties. It could be a help desk if it’s for a customer support department.

Marketplace as a Service 186

Marketplace as a Service Cloud Government Retention 186

FastSpring

MARCH 8, 2024

However, as SocialBee utilizes many different ways to package and monetize their software as a service subscriptions, they began discovering new ways to test the FastSpring platform’s capabilities. An actively involved leadership team that gets to know customers personally.

Merchant Services 158

Merchant Services Payments Subscription Payment Features 158

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Partner-to-partner marketplaces are platforms where partners can discover and engage potential partners. Examples of partner-to-partner marketplaces: MeasureMatch , PartnerStack.

Payments 112

Payments SaaS Payments Payment Solutions Payment Services 112

Neil Patel

NOVEMBER 16, 2020

But these platforms typically have an extensive marketplace with a plethora of plugins—so it shouldn’t be too difficult, even though it requires an extra step. With that said, even non-technical users can benefit from customization by leveraging third-party plugins or extensions. Shopify even has a marketplace of experts for hire.

Payment Methods 141

Payment Methods Payment Solutions Systems Review Technical Review 141

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media SaaS 97

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Customer service as a model for growth.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Gaining new customers. Managing your support.

Business Model 195

Business Model Scale Pricing Payment Methods 195

TrackStreet

APRIL 3, 2025

Even if you only have a few products, keeping track of every online seller at every retailer or marketplace, which can change in real time, is overwhelming and time-consuming. Our unrivaled customer support and service ensure your solution works for you from day one. They quickly discover its not that simple.

Branding 52

Branding compliance Marketplace as a Service Advertising 52

Hitenism

DECEMBER 26, 2016

In 2017, companies will find success by getting back to basics and focusing on the “service” part of Software as a Service. The companies that spend the most time with customers in all aspects of their business will make sure they are always able to build the best solutions for their customers’ ever-evolving needs.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

Intercom, Inc.

NOVEMBER 14, 2019

Our Director of Customer Support Kaitlin Pettersen recently spoke with Kayti about her experience setting up Yelp’s customer success organization. At the highest level, when customers decide to purchase your product, they’re buying a relationship. We love the marketplace you’ve created.’”. We love you.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Groove HQ

OCTOBER 28, 2024

In an overcrowded marketplace full of options, you might be worried about how to set your business apart. How can you leverage the services you offer, rather than the product itself, to define yourself in such a marketplace?

Marketplace as a Service 59

Marketplace as a Service Branding Development Strategy 59

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Open APIs for custom integration.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Neil Patel

AUGUST 17, 2021

You want them to associate your company with a particular product or type of service. Whether you’re a startup just trying to build a name for yourself in a crowded marketplace, or you’re trying to rebrand an old company , you can benefit from a brand awareness campaign. Who actually uses campaigns for brand awareness?

Branding 145

Branding Social Media Marketplace as a Service Acquisition 145

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

Baremetrics

MARCH 30, 2021

Do they support the payment platform you desire? Do any of them have what you want in a subscription management service? Zuora Chargebee Zuora Similarities 2 Chargebee Vs. Zuora Pricing 3 Chargebee Vs. Zuora: Target customer size 4 Chargebee Vs. Zuora: Ease of Use 5 Chargebee Vs. Zuora : Customer support What suits your business?

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

Neil Patel

OCTOBER 28, 2020

Dropshipping Marketplaces. A dropshipping marketplace is an online platform with a network of different dropshipping companies. Similar to an online marketplace, it’s a single location for you to find various suppliers. Doba is one of the most popular dropshipping services on the market today. Supplier Directories.

Software Review 110

Software Review Marketplace as a Service Systems Review Scale 110

User Pilot

AUGUST 26, 2024

Liv-ex is a London-based marketplace for the wine trade. They get access to £100m wine trading opportunities, a reliable payments system, storage facilities, and transportation services. The resource center functionality allows you to create a self-service support hub for customers. Userpilot ’s resource center.

Merchant Services 105

Merchant Services Payment Solutions SaaS Payments Payments 105

Tom Tunguz

AUGUST 2, 2016

Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. With customers coming to their (virtual) doorstep, these cloud companies are free to scale at their own pace, expanding sales and their reach in the marketplace.

Outsourcing Services 110

Outsourcing Services SMB Acquisition Scale 110

Neil Patel

SEPTEMBER 4, 2020

Not only that, as a business owner you need to know that you’re not shelling out cash on inferior services or unnecessary additional fees. Square PayPal FIS Stripe Payline Data Fiserv BitPay Adyen Dharma Merchant Services Fattmerchant. Full-service credit card processing companies also take a monthly fee.

Payment Services 126

Payment Services Merchant Services Payment Methods Technical Review 126

Subscription Flow

MARCH 20, 2024

Keeping all this in mind, in the first section of this blog, we will first be seeing what is SimpleCirc, its features, and why exactly is it such a hot choice for magazine owners in today’s marketplace. Say you are a small online marketplace owner whose product links customers and independent artists.

Payment Services 105

Payment Services Payment Solutions Payments Payment Methods 105

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Customers are looking more and more to their peers before considering a purchase.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

Neil Patel

JANUARY 1, 2021

I definitely recommend reading reviews from actual customers about the kind of service they receive during and after implementation. If you are supposed to get a dedicated service rep, how dedicated are they? What kind of in-house IT support will make everyone’s life easier? It’s also not 100% on the vendor.

Systems Review 143

Systems Review Healthcare Software Review Marketplace as a Service 143

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Baremetrics

AUGUST 20, 2019

The Wikipedia contributors define product innovation as “the creation and subsequent introduction of a good or service that is either new, or an improved version of previous goods or services.”. This is the classic marketplace model, but it isn’t exclusive to marketplace models. And how does it play out in real life?

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

Neil Patel

JANUARY 23, 2021

While Alibaba is one of the more popular marketplaces, it doesn’t mean that there aren’t frauds on the platform. Alibaba.com is one of the most popular marketplaces when it comes to sourcing products. The next crucial step is setting up your ecommerce store on a platform that’s easy to use and offers good customer support.

Payment Methods 132

Payment Methods Payments Marketplace as a Service Payment Services 132

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Users will pay a recurring monthly or annual fee to access a specific set of services.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Neil Patel

DECEMBER 23, 2020

HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. They can get pretty powerful, in terms of marketing automation and customer experience.

Payment Solutions 139

Payment Solutions Software Review Software Payments 139

Neil Patel

SEPTEMBER 9, 2020

Combine that with award-winning 24/7/365 customer support and you have an excellent ecommerce platform. Shopify offers five plans for businesses of all sizes, including: Shopify Lite — $9 per month Basic Shopify — $29 per month Shopify — $79 per month Advanced Shopify — $299 per month Shopify Plus — custom pricing.

Payment Methods 143

Payment Methods Payments Payment Services Payment Solutions 143

Intercom, Inc.

DECEMBER 16, 2021

Essentially, network effects describe how the value of a product or service depends on how many users engage with it – the more users engage, the more appealing it becomes. The marketplace flavor of that is, I think, anchored so heavily on network effects and what you state as, in the title of your book, The Cold Start Problem.

Marketplace as a Service 138

Marketplace as a Service Scale Blockchain Startup 138

User Pilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

Stax

DECEMBER 27, 2023

In this blog, we’re going to explain how merchant accounts work in both eCommerce and offline settings and what businesses need to consider when selecting a merchant services provider. A merchant account refers to a business bank account that allows businesses to accept electronic payments for goods and services. Chargeback fees.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Solutions 88

User Pilot

NOVEMBER 20, 2023

HubSpot helps you keep all CRM, marketing, sales, and support data in one place. Connecting apps to HubSpot is quite easy since you just have to choose an application on the App Marketplace, review its details, and connect it to your account. Source: HubSpot. Source: HubSpot. Pros of HubSpot Analytics All-in-one platform.

Software Review 105

Software Review Marketplace as a Service Metrics Pricing 105