Intercom, Inc.

AUGUST 31, 2022

Engaging with customers on social media has become part of every customer experience strategy to drive sales and retain customers. At Intercom, we’re all about making internet business personal, and social media happens to be a big part of that. Foundations of social moderation and conversation.

Social Media 118

Social Media Engagement Scale Branding 118

Buffer Resources

JULY 3, 2023

Social media management tools are essential for businesses, entrepreneurs, and creators looking to grow their social media presence and reach more people. In this blog, we'll compare Buffer and Sprout Social to help you decide which tool is the best fit for your needs. What social media profiles can I connect?

Social Media 113

Social Media Technical Review Management AI 113

User Pilot

MAY 23, 2024

Customers aren't all the same, so you need different types of customer support to address the needs of different kinds of customers. As a result, you need variety in your customer service solutions to properly assist each customer. Proactive support. Social media support.

Customer Support 104

Customer Support Social Media SaaS AI 104

TechEmpower SaaS

NOVEMBER 13, 2023

Customer support emails require both accurate information and a professional, helpful tone. Product descriptions and listings require tedious editing to make them engaging - especially after the fortieth one. An LLM can help fill in all these boxes, either directly, or by providing prompts, tips, and editing help.

Generative AI 443

Generative AI Artificial Intelligence AI New CTO 443

USIO

JULY 1, 2024

How to Implement a Referral Program: Create a Referral Incentive : Offer existing customers a discount, a free month of service, or other perks for every new customer they refer. Show Appreciation : Acknowledge and thank customers who refer others, either through public recognition or personalized messages.

Payments 306

Payments SaaS Payments Payment Solutions Payment Services 306

User Pilot

OCTOBER 19, 2024

Customer support : Customers receive quick and helpful answers to queries and issues. Enhances your brand reputation As of this year, over 70% of people in the US use social media. Satisfied customers can leave positive reviews and testimonials online, which can significantly impact a brand’s reputation.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Incredo

JANUARY 21, 2020

Their starter plan is free and you can use Verloop bots for lead generation, sales and marketing automation, customer support. . Here’s an example from Mondovo, SEO and social media tool. . But your sales, marketing, customer support team members do. You won’t face a similar problem with chatbots.

Marketing 313

Marketing SaaS Social Media Customer Support 313

FastSpring

OCTOBER 24, 2024

Take advantage of the selling season with: Custom coupon codes for partners to promote. Social media campaigns. Any other offers that might appeal to your target customers in your target regions. This reinforces that November and Q4 are SaaS and software sales opportunity windows you can’t afford to miss out on.

Payment Solutions 157

Payment Solutions SaaS Payments Merchant Services Software Review 157

User Pilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. Addressing this burden enhances the customer experience, leading to greater overall satisfaction. Book a demo to learn more!

Customer Support 96

Customer Support Underperforming Technical Team Social Media AI Search 96

Buffer Resources

FEBRUARY 9, 2024

How can we keep creating a unique customer support experience even as we get an increasing number of messages from customers?   Delivering exceptional customer support has always been at the core of Buffer’s mission. This is a question that is always on my mind. 

Customer Support 112

Customer Support Software Review Software Social Media 112

User Pilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Customer Support 102

Customer Support SaaS AI Search Software Review 102

User Pilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Book a demo to learn more.

Customer Support 98

Customer Support Software Review Systems Review Mobile 98

Intercom, Inc.

AUGUST 13, 2020

Where once brands could control what was said of them, today’s customers are well-placed to talk back and to one another – on any platform. Nowhere is this shift in power from brands to customers more apparent than on the internet’s favorite public playground: social media. It’s now one of the most cost-effective.

Scale 209

Scale Branding Social Media Technical Review 209

Stax

MARCH 16, 2025

Aside from building a stellar product, you need to be prepared to work through buggy features and the need for modifying existing ones so that customers have little to no downtime. Net Promoter Score (NPS) surveys: NPS is a widely used metric that helps SaaS businesses measure customer satisfaction and predict churn risk.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Incredo

NOVEMBER 28, 2019

Or if you put your customer support specialist’s image and quote on your ad. That is not what social media is made for. Customers – also B2B – turn to social media for a more humanistic way of communication and interaction. Thus, their ads and posts are boring and not relevant.

Social Media 200

Social Media SaaS Advertising B2B 200

Incredo

DECEMBER 12, 2019

Bad reviews point out to your weaknesses, helping you better your customer support, product, onboarding, whatever issue they address. Let’s see how it looks based on an example from Hotelogix, hotel management software : As you can see, users rate the software based on ease of use, features, customer support, value for money.

Software Review 37

Software Review Systems Review Software Social Media 37

Intercom, Inc.

FEBRUARY 22, 2019

This all combines to create an experience that models what you’d provide customers in a chat with a real person. You should think about adding a chatbot feature like this to your website if: You have a global, growing base of customers. Support is needed across multiple channels (website, in-app, on social media).

AI Search 267

AI Search Artificial Intelligence AI Scale 267

User Pilot

MARCH 9, 2025

For greater responses, reach out to them through various channels, such as in-app, email, social media, or leveraging online panels. But for deeper customer insights, go beyond these and explore more creative ways to gather feedback. Looking to conduct customer research to build better products?

SaaS 83

SaaS Social Media Interviewing Scale 83

Neil Patel

FEBRUARY 1, 2021

Even if you aren’t quite familiar with SEO plugins, AIOSEO makes it incredibly easy to use as you can set up your data and integrate your social media platforms without hiring an expert. Some prominent features include: SEO custom user roles SEO audit checklist Smart XML sitemaps Exceptional 24/7 customer support.

Social Media 144

Social Media Customer Support Pricing Strategy 144

Buffer Resources

JUNE 11, 2024

Sprout Social is a great social media tool for social media managers or creators lucky enough to have the budget.    I’m a former social media manager and creator, and I’ve been around the block when it comes to social media management and analytics platforms.

Social Media 111

Social Media Pricing AI Content Marketing 111

Intercom, Inc.

JULY 8, 2020

Support has changed in innumerable ways, from the emergence of call centers ( yes, phones were novel once ) to the shift to social media. But one thing has not: what customers want. As consumers ourselves, we’re all too familiar with what our customers want – a convenient and personalized support experience.

Headcount 203

Headcount Social Media Customer Support Scaling 203

Intercom, Inc.

JUNE 16, 2020

. “Companies like Apple, Netflix, and Slack have proven the profitability of a customer-centric ethos” Ten years after Martin’s declaration, customer capitalism finally, and truly, triumphed. At Zapier , the support team keeps a close eye on their customers’ success, long after the ticket is closed.

Scale 237

Scale Social Media Customer Support Scaling 237

SaaStr

JULY 3, 2024

But if you’re building a customer support chatbot that can respond to customer inquiries, that technology is more than the model itself. Your customers aren’t buying an AI interface. From Inbound to Outbound Synthesia first became a force of nature through word-of-mouth and virality on social media.

Enterprise 298

Enterprise AI Search AI Artificial Intelligence 298

FastSpring

NOVEMBER 9, 2023

Utilize social media, email marketing, and other channels to create awareness about your deals. Ensure that your website has robust security measures in place to protect customer data. Ensure that your website has robust security measures in place to protect customer data. Reach out to FastSpring Support!

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

Neil Patel

OCTOBER 5, 2020

Many of the processes we automate involve communications, e.g., email marketing, messaging/chatbots, and social media engagement. Approximately six in ten Americans use video chat platforms for social or work purposes. Monitor Brand Mentions on Social Media. Social Media Communication Automation.

Communication 145

Communication Technology Artificial Intelligence Social Media 145

Neil Patel

JUNE 24, 2021

Not only are there tons of millennials on Twitter, millennials more frequently use social media as a tool for discovering new brands. Although your follower count is a convenient metric, many social media marketers have begun putting more stock into engagement than followers. Engage With Your Twitter Followers.

Social Media 145

Social Media Branding Entertainment Technical Review 145

Intercom, Inc.

JULY 26, 2022

Examples include web and mobile applications, platforms, social channels, and any other digitally-connected interfaces, such as voice-activated or IoT devices. Everything is coordinated and synchronized so that marketing, customer service, sales, and customer support initiatives where they are, in the context that makes the most sense.

Social Media 138

Social Media Technical Review Branding Mobile 138

Intercom, Inc.

DECEMBER 17, 2018

We’ve put together this guide to help you not only successfully implement live chat on your website, but also to offer the right kind of experience for your customers. Let’s first take a look at why live chat is such a powerful tool for customer support teams. How live chat fits with evolving customer service needs.

Software Review 217

Software Review Systems Review Technical Review AI Search 217

Buffer Resources

FEBRUARY 6, 2023

This change might impact a lot of you who have been relying on Hootsuite's free plan to manage your social media presence. We're all about making social media management simple, affordable, and accessible for everyone. The free plan is perfect for growing your social media presence.

Social Media 22

Social Media AI Engagement Mobile 22

Neil Patel

AUGUST 17, 2021

To start, look at your existing customer base. Who buys your products or follows you on social media? Rather than spreading your energy across multiple social media platforms, focus on the ones your target customers use most often. You can also use the metrics tools offered by social media platforms.

Branding 145

Branding Social Media Marketplace as a Service Acquisition 145

Neil Patel

MARCH 5, 2021

Zendesk is a system that helps users track, prioritize, and solve customer support tickets. With the Zendesk Slack app integration, you can keep your team coordinated while providing customer support. Hootsuite is a social scheduling tool that improves team efficiencies in social media marketing.

Social Media 135

Social Media Marketing AI Search Technical Review 135

User Pilot

OCTOBER 31, 2024

Voice of customer tools : Platforms that capture and analyze customer feedback across channels to help you understand how customers feel and talk about your product. Capterra reviews provide valuable insights into customer satisfaction , common issues, and areas where the product excels.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

FastSpring

AUGUST 1, 2024

Leverage social media, email marketing, and other channels to build anticipation. Awareness Building : Create buzz around your deals to attract and engage customers. Customer Support Readiness Prepare for Inquiries : Anticipate a surge in customer inquiries. License Keys. Product Discounts.

Payment Methods 121

Payment Methods Payment Solutions SaaS Payments Payment Services 121

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media SaaS 97

User Pilot

SEPTEMBER 8, 2024

Social media : Engaging with customers through platforms like Facebook or Instagram offers a more informal and public avenue for customer support. Social media support effectively addresses quick questions and feedback while showing responsiveness to a broader audience.

Social Media 105

Social Media Customer Support Onboarding Communication 105

User Pilot

OCTOBER 21, 2022

Personalized customer experiences. Automated customer service relationships. Strong social media presence. The 3 types of CRM systems: Collaborative CRM: Aligns business activities and facilitates collaboration between marketing, customer support, and sales teams. Automated customer support.

Social Media 98

Social Media Management Scale Communication 98

Neil Patel

OCTOBER 16, 2020

Different marketing automation software supports various marketing channels. From SMS and email marketing to social media and push notifications, it’s crucial to choose a software that handles everything you need. Marketing automation software is often confused with customer relationship management (CRM).

Software Review 145

Software Review Scale Software Marketing 145