Intercom, Inc.

FEBRUARY 25, 2019

. “The absolute numbers don’t matter as much, and it’s more the perception of our customers and whether they actually think Intercom is a high-quality product or not” But we realized that that actually wasn’t the full picture at all. CS” stands for customer support. We ran a workshop called “The Intercom Way.”

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

Neil Patel

DECEMBER 20, 2020

Webcasting can be leveraged for a broad scope of use cases, like lead generation, customer support, internal company communications, and so much more. ClickMeeting even lets you break up the webcast into smaller workshops with the ability to sell tickets for each session.

SaaS Payments 145

SaaS Payments Payment Services Payments Scale 145

Intercom, Inc.

JULY 19, 2018

After coaching 100+ tech leads, managers, directors, VPs, and CTOs, Jean and Edmond are distilling their most valuable lessons into workshops and online courses. Edmond: That reminds me of the workshop we ran a while back with members of the engineering team from Medium. Thank you both for taking the time to talk with us. Sign me up.

Engineering 135

Engineering Leadership Software Review Technical Review 135

Intercom, Inc.

JULY 9, 2018

Workshops with subject matter experts: because our new Messenger is substantially different from our old one, I asked internal experts like Brian, our Director of Product Management, to explain the value of the new features to our sales team. I asked a product expert do this for our new Messenger because the walkthrough was quite involved.

Sales Enablement 117

Sales Enablement Sales Pricing Marketing 117

Baremetrics

JUNE 26, 2020

Every SaaS company should have a help center of some sort where customers can get answers to the most common questions users have about your product. According to one article, 81% of customers try to lookup answers to their questions themselves before reaching out to customer support. Some people prefer to read articles.

Onboarding 99

Onboarding SaaS Churn Social Media 99

User Pilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. Loom’s Help Center.

Churn 98

Churn Customer Support Software SaaS 98

User Pilot

MAY 22, 2024

Customer support : Good customer support is crucial. Ensure the tool offers reliable end-user support to assist with any issues or questions. Interactive workshops : Conduct engaging virtual workshops and meetings with built-in facilitation tools. Miro board.

User Experience 105

User Experience Interviewing AI Search Software Review 105

User Pilot

JULY 16, 2024

They may also engage more in sales engineering and customer support than their regular counterparts. The roles start to overlap in areas such as prioritization, creating user stories , road mapping, and conducting customer research. Networking can open up opportunities and provide valuable insights.

Management 111

Management Engineering Data Analysis Software Development 111

User Pilot

AUGUST 6, 2024

One way to do it is by providing in-app support, for example, through a resource center. Self-service resources like video tutorials , FAQs, or how-to guides help users solve common problems without contacting customer support. Customer engagement ideas: provide self-service support resources.

Engagement 105

Engagement Retention Social Media Customer Lifetime Value 105

User Pilot

JULY 17, 2024

Hence, by categorizing your audience into different personas, you can tailor your product features, marketing strategies , and customer support to meet the unique needs and preferences of each group. Common types of personas Each type of persona serves a specific purpose in user research and marketing. Miro’s persona template.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

SaaStr

AUGUST 12, 2020

So, the company starts getting divided up into functional areas, or silos, product management, sales, customers support, marketing and so on, and this siloing of the org chart I think means that not everyone knows what everyone else is doing, and there’s a general feeling of disorganization or chaos in most startups.

Startup 299

Startup Software Review Scale Systems Review 299

User Pilot

JUNE 19, 2024

Consider attending conferences, webinars, and workshops to keep a finger on the market’s pulse. Product specialist’s main responsibilities A product specialist acts as a liaison between product, marketing, sales, and customer support teams. Also, it’s crucial to follow relevant online resources, such as blogs and podcasts.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Healthcare 52

Intercom, Inc.

SEPTEMBER 23, 2021

” This happened in one of our workshops. I asked a bunch of interesting questions such as, “Would you rather go to the dentist or call customer support?” 56% would be more interested in dating someone if they delivered an excellent customer service experience. A lot of people say, “Amazon.”

Airlines 145

Airlines Technical Review Sales Hiring Scale 145

User Pilot

NOVEMBER 30, 2023

Seek input from employees Your customer-facing colleagues are also a great source of information about a potential gap in the market. What’s more, there are plenty of webinars and online workshops that can help you keep your knowledge current. Spotting market gaps: social listening. Ideally, you want to stay ahead of them.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. That was V0, and I’ll talk through the iterations at that.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. That was V0, and I’ll talk through the iterations at that.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

User Pilot

JUNE 12, 2024

Consider attending conferences, webinars, and workshops to keep a finger on the market’s pulse. Best tool for CX: Zoho Desk – The cloud-based help desk software by Zoho offers several features, including a ticketing system, customer portal, and reporting. Their insights are crucial to shaping the future direction of a product.

Leadership 52

Leadership Trends AI Customer Support 52

User Pilot

JANUARY 23, 2023

Minimum viable onboarding workshop. Customer success OKR examples – product adoption The product adoption stage is the journey of users getting comfortable with your product and putting it to use. 2) Implement self-service customer support with use cases and tutorials for a seamless customer experience.

Customer Success 97

Customer Success Software Review Onboarding Systems Review 97

User Pilot

AUGUST 30, 2024

The career path for a customer onboarding manager typically involves progressing through various roles focused on customer support and success, each building the skills and experience needed for higher-level responsibilities. Sharpen Your Onboarding Skillset : Actively develop your skillset!

Onboarding 52

Onboarding Management Scale Data Analysis 52

FastSpring

JANUARY 26, 2024

Full Interview Customer Success Insights From Jake Dipple What Customer Success Really Is Jake acknowledges that customer support is a very important part of the relationship a business has with its customers, but it’s often focused on responding to issues after they arise. And much more! Jump to highlights.

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

User Pilot

AUGUST 28, 2024

Attending workshops, webinars, and industry conferences helps you stay ahead and bring innovative solutions to your projects. Attending workshops, webinars, and industry conferences helps you stay ahead and bring innovative solutions to your projects.

User Experience 52

User Experience Onboarding Trends Innovation 52

User Pilot

AUGUST 19, 2024

Best tool for customer experience – Zendesk : Zendesk provides comprehensive customer support and experience tools, making it easier to gather and analyze user feedback.

User Experience 52

User Experience Interviewing Benchmarks Onboarding 52

User Pilot

JUNE 19, 2024

It offers customizable workflows, customer journey visualization , and seamless integration with other tools. Best tool for customer support – Zendesk : Zendesk is a leading customer support platform that provides comprehensive solutions for managing customer inquiries and support tickets.

Management 52

Management Payment Solutions Payments Payment Services 52

Blulogix

FEBRUARY 12, 2024

It transcends traditional roles, encouraging everyone, from product development to customer support, to view their actions through the lens of monetization potential. Education and Empowerment: Equip your teams with the knowledge and tools they need to contribute to monetization efforts.

Innovation 52

Innovation B2B Construction Systems Review 52

SaaStr

APRIL 11, 2019

And we briefed the analysts and we got them on the phone with our customers that gave you demos of the product and all of their feedback, surprisingly aligned to existing research areas that they covered. They said, “You are the proactive customer support company.” We do live video workshops.

Scale 153

Scale Customer Success Artificial Intelligence Sales Recruiting 153

User Pilot

JUNE 27, 2024

It offers customizable workflows, customer journey visualization , and seamless integration with other tools. Best tool for customer support – Zendesk : Zendesk is a leading customer support platform that provides comprehensive solutions for managing customer inquiries and support tickets.

Management 52

Management Data Analysis Social Media Market Research 52

User Pilot

AUGUST 28, 2024

They understand customer needs, provide tailored training , and offer ongoing support to maximize product utilization and satisfaction. Communication Champion : They maintain clear communication with new customers throughout the onboarding process, addressing questions promptly and fostering a sense of engagement.

Onboarding 52

Onboarding Management Scale Data Analysis 52

User Pilot

AUGUST 19, 2024

Best webinars for head of products Here are some excellent webinar resources for heads of product: Userpilot Events : We regularly host webinars and workshops on various product management topics featuring industry experts and thought leaders. Topics range from product strategy and leadership to user research and data analysis.

Leadership 52

Leadership Scale Interviewing Market Research 52

User Pilot

AUGUST 28, 2024

Create support documentation : Develop and update user guides and troubleshooting resources to enable customer self-service. Monitor support tickets : Oversee customer support tickets to ensure timely resolutions, escalating issues when necessary.

Technical Review 52

Technical Review Software Review Leadership AI Search 52

Natalia Luneva

JANUARY 8, 2022

Similar platforms are usually used by community managers, marketing managers, customer support managers, and product managers to engage users, retain customers, facilitate the support process, and gather product feedback. 3 Vanilla Forums, Online Community and Customer Forum Software. 6 Plush Forums.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

User Pilot

AUGUST 31, 2024

Guiding and Supporting New Customers : User Training and Education : Customer onboarding managers deliver user training sessions, workshops, or one-on-one coaching to help customers understand the product’s functionalities and value proposition.

Onboarding 52

Onboarding Management Customer Lifetime Value Acquisition 52

User Pilot

AUGUST 30, 2024

Enhance your credentials with certifications in UX design, and continuously update your knowledge through workshops, webinars, and online courses. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

User Experience 52

User Experience Onboarding Trends Entertainment 52

User Pilot

AUGUST 28, 2024

Best tool for customer experience – Zendesk : Zendesk provides comprehensive customer support and experience tools, making it easier to gather and analyze user feedback.

User Experience 52

User Experience Interviewing Leadership Benchmarks 52

Intercom, Inc.

NOVEMBER 17, 2021

The writer should be confident that their readers can understand and use the language, especially in delicate situations where the customer may already be upset. Emoji use in customer support is a no-brainer when the brand’s voice is playful and fun – just make sure it’s there for embellishment, not carrying content or replacing words.

Payment Methods 118

Payment Methods Airlines Branding Communication 118

User Pilot

AUGUST 30, 2024

Guiding and Supporting New Customers : User Training and Education : Customer onboarding managers deliver user training sessions, workshops, or one-on-one coaching to help customers understand the product’s functionalities and value proposition.

Onboarding 52

Onboarding Management Sales Recruiting Sales Hiring 52

User Pilot

AUGUST 30, 2024

Best tool for customer experience – Zendesk : Zendesk provides comprehensive customer support and experience tools, making it easier to gather and analyze user feedback.

User Experience 52

User Experience Leadership Interviewing Onboarding 52

User Pilot

AUGUST 30, 2024

Best webinars for head of products Here are some excellent webinar resources for heads of product: Userpilot Events : We regularly host webinars and workshops on various product management topics featuring industry experts and thought leaders. Topics range from product strategy and leadership to user research and data analysis.

Leadership 52

Leadership Scale Interviewing Compensation 52