User Pilot

JUNE 4, 2024

The first step is clearly specifying the objectives for the customer behavior analysis, like improving marketing funnel conversions. To gain meaningful insights, the analysis should focus on specific user segments. Surveys , interviews, session recordings, and customer feedback supply the context around user motivations and problems.

Customer Lifetime Value 105

Customer Lifetime Value Retention Data Analysis AI 105

User Pilot

JANUARY 9, 2024

A few research methods you can use include usability testing, user interviews, in-app surveys, focus groups, card sorting, and tree testing — we’ll dive deeper into each one below! Qualitative research includes written survey responses, feedback from focus groups, and one-on-one customer interviews.

Interviewing 101

Interviewing Scale Acquisition Software 101

User Pilot

JULY 14, 2024

You can get this information through surveys, customer interviews, or social media insights. Collecting customer data is great and all, but its true value lies in analysis that transforms information into actionable insights. Take an example of a subscription-based streaming service conducting customer segmentation analysis.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

User Pilot

JULY 22, 2024

Then, via user interviews, you can find out that people don’t understand how to use that specific feature. Identify opportunities for upselling Business analytics uses historical data such as subscription history, product usage, customer feedback , and support interactions to identify the right customers and the right time for upselling.

Business 104

Business SaaS Machine Learning Artificial Intelligence 104

User Pilot

NOVEMBER 29, 2023

Using surveys and interviews is a great way of getting deeper insights into customer problems. After the feedback analysis stage is complete, the next step is acting on the insights. Monthly recurring revenue : Calculates the revenue you expect to generate every month from active subscriptions.

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

User Pilot

JANUARY 16, 2024

Data analysis : Feed data into ChatGPT to identify patterns and trends. Should you opt for a one-time purchase, subscription, or freemium pricing model? #4: 8: Perform data analysis Use ChatGPT to analyze user data and extract key takeaways for data-driven decisions.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

MARCH 14, 2024

Benefits of analyzing customer data Customer data analysis helps you: Understand customers better : Customer behavior data provides unparalleled insights into how customers interact with your product. All these insights lead to a data-driven approach to decision-making.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

User Pilot

JULY 20, 2024

Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc. Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Payment Methods Payment Solutions Payments 52

User Pilot

JULY 21, 2024

A retention specialist is responsible for proactively engaging with users, guiding them through product adoption, gathering feedback, and managing subscriptions. Their role also involves analyzing data and collaborating with product teams to enhance the overall customer experience.

Retention 52

Retention Payments Payment Methods Payment Services 52

User Pilot

JUNE 28, 2023

HubSpot provides tools for quantitative analysis of the results and you can view individual survey responses. HubSpot surveys require a paid subscription to the Service Hub, starting from $450/month for the Professional plan. To be able to create HubSpot surveys you need to have a paid subscription to their Service Hub.

Software Review 98

Software Review AI Data Analysis Subscription 98

User Pilot

JULY 28, 2024

User Feedback & Product Improvement : Actively solicit user feedback through surveys , in-app feedback tools, and user interviews. Subscription Management & Upselling : Assist users with subscription management (e.g., Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

User Pilot

JULY 11, 2024

User Feedback & Product Improvement : Actively solicit user feedback through surveys , in-app feedback tools, and user interviews. Subscription Management & Upselling : Assist users with subscription management (e.g., Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Sales Hiring Payment Methods Payments 52

User Pilot

JULY 25, 2024

User Feedback & Product Improvement : Actively solicit user feedback through surveys , in-app feedback tools, and user interviews. Subscription Management & Upselling : Assist users with subscription management (e.g., Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Sales Hiring Development Team Review Software Review 52

User Pilot

JUNE 27, 2024

Their main responsibilities include: Data collection and analysis : Gather and analyze data from various sources, including user interactions, surveys, and support tickets, and utilize analytics tools to track product usage and customer behavior. You’ll need strong analytical skills and experience with data analysis tools.

Management 52

Management Data Analysis Social Media Market Research 52

User Pilot

JUNE 28, 2024

Here is a typical career path and how to progress in each position: Marketing coordinator/assistant (entry-level) : You can progress by gaining hands-on experience with digital marketing tools, learning about user acquisition strategies, and developing product analysis skills. This exposes you to more experience in real-life situations.

Acquisition 52

Acquisition Scale Artificial Intelligence Data Analysis 52

ChurnZero

AUGUST 18, 2023

When a customer cancels their software subscription with a solution provider, the logical next step for the provider is to analyze why the customer churned. Often, in place of a proper churn analysis companies operate and make decisions based on opinions, hunches and best guesses.

Churn 52

Churn Interviewing Consulting Benchmarks 52

User Pilot

JUNE 8, 2023

Customer journey mapping usually relies on qualitative data collected via interviews, surveys, and customer behavior observations. Step 4: Act on customer behavioral data analysis to improve customer satisfaction The final step involves acting on the insights you gained by analyzing the customer journey data.

Underperforming Technical Team 97

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 97

User Pilot

JUNE 19, 2024

Here is how your career path will appear and how you can progress: Entry-level analyst/associate: Starting your career as an entry-level analyst or associate provides foundational experience in data analysis, market research, and consumer behavior. with Darshan Mehta : No business can thrive without customer insights.

Management 52

Management Payment Solutions Payments Payment Services 52

User Pilot

DECEMBER 8, 2023

Click tracking Click tracking – sometimes known as clickstream analysis – is a process of recording and analyzing user clicks on a website, app, or within your product to gain insights into user behavior, identify areas for improvement, and optimize the user experience. boost user retention). Funnel reports in Userpilot.

Management 105

Management User Experience Onboarding Metrics 105

User Pilot

JANUARY 15, 2021

Most surveys and interviews allow subjectivity to creep in (the exception being very short microsurveys, like the NPS functionality provided with Userpilot ). Interviews take even longer, and are particularly prone to subjectivity risks. Why is Product Analytics More Effective than Other Feedback Sources? Efficiency.

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

User Pilot

JUNE 17, 2024

Use Userpilot to conduct surveys , invite users for interviews, and analyze their in-app behavior. Services like Product School and Mind the Product offer premium subscriptions with access to exclusive webinars on user acquisition and growth marketing topics. It is widely used for automated email campaigns.

Acquisition 52

Acquisition Artificial Intelligence Scale Social Media 52

User Pilot

AUGUST 28, 2024

Value Demonstration : Showcase product value through data-driven insights, demonstrating ROI and business impact. Retention and Growth : Drive customer retention , secure renewals, and identify opportunities for upselling or cross-selling. Tool knowledge : Proficiency in CRM, project management, and data analysis tools.

Engagement 52

Engagement VP of Engineering Management Technical Review 52

User Pilot

JULY 20, 2024

Boosting your qualifications through certifications and developing skills in data analysis, communication, and problem-solving can set you apart. You’ll leverage data analytics to identify churn patterns, design targeted retention programs, and collaborate with other departments to optimize the customer journey.

Retention 52

Retention Management Scale Data Analysis 52

User Pilot

JULY 28, 2024

User Feedback & Product Improvement : Actively solicit user feedback through surveys , in-app feedback tools, and user interviews. Subscription Management & Upselling : Assist users with subscription management (e.g., Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

User Pilot

SEPTEMBER 23, 2022

Conducting interviews will give you qualitative insights into why users find your ideas attractive and why not. If your customers are staying with you and keep paying their subscriptions, you are in the right place. The formula is simple but getting the right data is not. Customer interviews to obtain customer feedback.

Product Marketing 59

Product Marketing Marketing Interviewing Retention 59

User Pilot

JULY 11, 2024

These positions will expose you to the fundamentals of customer interactions, data analysis, and relationship management. You’ll leverage data analytics to identify churn patterns, design targeted retention programs, and collaborate with other departments to optimize the customer journey.

Retention 52

Retention Management Scale Data Analysis 52

User Pilot

JUNE 26, 2024

Here is a typical career path and how to progress in each position: Marketing coordinator/assistant (entry-level) : You can progress by gaining hands-on experience with digital marketing tools, learning about user acquisition strategies, and developing product analysis skills. It is widely used for automated email campaigns.

Acquisition 40

Acquisition Artificial Intelligence Scale Data Analysis 40

User Pilot

AUGUST 19, 2024

Value Demonstration : Showcase product value through data-driven insights, demonstrating ROI and business impact. Retention and Growth : Drive customer retention , secure renewals, and identify opportunities for upselling or cross-selling. It’s packed with practical advice and case studies from leading companies.

Engagement 52

Engagement Management Customer Lifetime Value VP of Engineering 52

User Pilot

AUGUST 30, 2024

Value Demonstration : Showcase product value through data-driven insights, demonstrating ROI and business impact. Retention and Growth : Drive customer retention , secure renewals, and identify opportunities for upselling or cross-selling. Some employers may prefer candidates with a Master’s in Business Administration (MBA).

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

User Pilot

AUGUST 28, 2024

Value Demonstration : Showcase product value through data-driven insights, demonstrating ROI and business impact. Retention and Growth : Drive customer retention , secure renewals, and identify opportunities for upselling or cross-selling. It’s packed with practical advice and case studies from leading companies.

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

User Pilot

JUNE 28, 2024

They may have to organize product demos, interview customers, and follow online reviews. Research and data analysis : A great product marketing manager should know key marketing metrics. This helps in measuring marketing effectiveness, optimizing campaigns, and making data-driven decisions.

Product Marketing 52

Product Marketing Technical Review Management Marketing 52

User Pilot

APRIL 7, 2024

Monitor performance with data analysis. Track competitor products : Implement a competitor analysis framework to systematically review and compare competitors’ offerings, marketing strategies, and customer feedback across multiple channels to identify areas for innovation and differentiation. Develop the product roadmap.

Management 40

Management Software Review SaaS Technical Review 40

User Pilot

JULY 28, 2024

You’ll leverage data analytics to identify churn patterns, design targeted retention programs, and collaborate with other departments to optimize the customer journey. Expertise in customer data analysis, program development, and strategic thinking is key.

Retention 52

Retention Management Scale Software Review 52

User Pilot

JUNE 28, 2024

Chargebee hosts webinars focused on subscription billing and revenue optimization strategies. “Growth Podcast” by Sean Ellis Description : Hosted by a pioneer of growth hacking himself, the podcast includes interviews with leading experts in growth marketing and product management to learn lessons on driving product growth.

Management 52

Management Growth Hacking Technical Review Scale 52

User Pilot

JUNE 8, 2023

Customer journey mapping usually relies on qualitative data collected via interviews, surveys, and customer behavior observations. Step 4: Act on customer behavioral data analysis to improve customer satisfaction The final step involves acting on the insights you gained by analyzing the customer journey data.

Underperforming Technical Team 52

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 52

OpenView Labs

MAY 13, 2021

In order to help you identify your best current customer segments, we’ve broken the process down into five clear steps, from setting up your project to performing customer data analysis, executing data collection, conducting customer segment analysis and prioritization, and implementing the results into your organizational strategy.

Scale 60

Scale Underperforming Technical Team Technical Review Software Review 60

User Pilot

FEBRUARY 26, 2024

Lou Assist helps you view response data, track quantitative scores, and monitor NPS metrics through dedicated analytics dashboards. The paid subscriptions range from $79/month on the entry-level Startup plan (with the annual discount) to $239/month for the Growth plan. You’ll also get a custom service-level agreement (SLA).

Software Review 52

Software Review Engagement Systems Review Technical Review 52