Remove Data Remove Headcount Remove Marketplace as a Service
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What Makes a Great VP of Sales and How to Hire One

SaaStr

Because sales is a lead-driven but headcount- closed business. How do you deal with FUD in the marketplace? . Top-line revenue, inclusive of churn, inclusive of upsells and self-service, net of everything. And the great VP of Sales all know this. To hit their number, they know they need the heads. Good luck!

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The ultimate customer support tech stack for 2022

Intercom, Inc.

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. And they’ll have all of the personalized customer data they need across a range of tools – all in one inbox. Quantitative data is meaningful.

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How to build a billion dollar sales team like Stripe

Intercom, Inc.

The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. Are you a marketplace or are an e-commerce retailer? Using data to drive outbound sales. We are a very engineering-centric company, so 50% of headcount is always going to be on engineering.

Scale 162
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Mental Models to Help You Grow

Sales Enablement, SaaS and Growth

The same is true of data - data informs decision-making, but doesn’t replace it. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Customer data. Network effects (marketplace). Brand equity.

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Smart SaaS budgeting: Refine your spend strategy for 2025

BetterCloud

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

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HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188
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ChurnZero Builds Momentum with Industry Awards and Accolades in Q2 2022

ChurnZero

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. The company plans on doubling its headcount in 2022.