OPEXEngine

MAY 18, 2021

In this blog, we are looking at the business metrics that can be measured quantitatively and providing a few insights on how investors analyze them. We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics. SaaS Metric #1 – Annual Recurring Revenue (ARR).

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

SaaStock

FEBRUARY 14, 2019

Its focus is on businesses in Big Data, mobile, and SaaS. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. In 2016, André joined Superlógica Tecnologias, a management system designed to service small businesses with a recurring revenue model.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Stax

APRIL 3, 2025

The customer enters their payment details and the gateway securely transmits the data to the network. Its the third-party service that serves as the link between the payment gateway, acquiring bank, and issuing bank or card network. A PayFac is a payment service provider for eCommerce merchants.

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

User Pilot

AUGUST 21, 2024

The secret lies in first-party data. We’ll provide practical examples and actionable advice that will inspire you to create personalized user experiences based on data. TL;DR First-party data is information you collect directly from your audience or customers. Greater control and ownership over customer data.

Data 105

Data Social Media Interviewing User Experience 105

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. This year, we’re shaking things up with our first ever B2B marketplace napkin! What does it take to raise capital, in B2B marketplaces, in 2021?

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Intercom, Inc.

NOVEMBER 30, 2021

Here’s an example of key goals and metrics to consider. “Your team will have all of the personalized customer data they need across a range of tools – all in one inbox” Once your team is free from the shackles of constant tab and context switching, they’ll have more time to better support and satisfy your customers.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Neil Patel

JUNE 22, 2021

It includes: Facebook Ads Business Pages Facebook Marketplace Facebook Groups. Join the Facebook Marketplace. If you sell products online, check out the Facebook Marketplace. It’s free to list on the Marketplace, too. You can view this data in a report and then target these users with customized ads in the future.

Social Media 145

Social Media Marketing Marketplace as a Service Advertising 145

User Pilot

OCTOBER 26, 2021

Is the "North Star Metric" just another bit of SaaS jargon somebody has coined to rename something everybody already knows about? What other SaaS companies use the North Star Metric and how can you find yours? In this article, I'll go over what the North Star is, why this metric matters, and how to find yours.

B2C 98

B2C Metrics B2B Retention 98

Hitenism

DECEMBER 26, 2016

In 2017, companies will find success by getting back to basics and focusing on the “service” part of Software as a Service. In a self-service SaaS, you rely on customer success drip emails to generate your upgrade revenue. Clement Vouillon , Funded vs Self-Funded: Comparing the Metrics of 37 SaaS Companies.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

SaaStr

JULY 11, 2019

It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. Back in those days, I was really inspired by the eBay model of a marketplace where it was a bidding auction approach. We looked at the numbers. It was healthy.

Scale 154

Scale Marketplace as a Service Sales Recruiting Scaling 154

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

Intercom, Inc.

MAY 10, 2018

First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. Switching to a different service is something that takes a lot of effort. I saw both sides of the marketplace, which was a lot of fun. Adam Risman: Andrew, welcome to Inside Intercom. of their coworkers.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Intercom, Inc.

NOVEMBER 7, 2018

With more and more people expecting real-time service, if you’re not communicating real-time with your prospects, your competitors are and they are stealing your leads. So when you’re evaluating a new tool, consider whether the tool generates data that can easily integrate with your attribution model.

Technical Review 161

Technical Review Marketplace as a Service Systems Review Customer Success 161

CloudGeometry

MARCH 22, 2022

SaaS business metrics are not hard to find ; we won’t analyze them in-depth here. As it turns out, SaaS operational platform metrics are also abundant. However, it is still too often the case that business metrics and operations metrics live in parallel universes. Big data has been a game-changer.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Totango

SEPTEMBER 17, 2019

Hidden inside customer data, there are many opportunities to grow and improve your brand, but what if you don’t know what to look for? If key information like this is passing you by, then your customer data isn’t properly organized and optimized to turn raw information into value-driven customer engagements. Information in Real-Time.

Data 64

Data Marketplace as a Service Customer Success Enterprise 64

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively. As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace.

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media SaaS 97

User Pilot

NOVEMBER 20, 2023

TL;DR HubSpot’s analytics focus on helping customers view and interpret data or reports to gather actionable insights. The data that HubSpot collects usually centers around marketing campaigns and revenue growth. HubSpot helps you keep all CRM, marketing, sales, and support data in one place. What is HubSpot analytics?

Software Review 105

Software Review Marketplace as a Service Metrics Pricing 105

How To Buy Saas

FEBRUARY 27, 2021

The best thing about SEMrush is that they offer a high-quality service to their users; they are accurate and provide regular program updates that enhance the user experience, capabilities, and success ratio online. They have so many keyword sources and required data which helps you to get accurate data and research.

Content Marketing 104

Content Marketing Payment Methods Social Media Marketplace as a Service 104

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Neil Patel

APRIL 9, 2021

As marketers, we live and thrive with the data. Everything we do involves measuring different metrics to see what works and what doesn’t. The key to understanding the data is knowing how to look at it and turn it into action. You can then take that data and filter it so you only get a list of the results you want.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

SaaStr

FEBRUARY 18, 2020

And our job is to basically find a way to bring that to life, be ambassadors of the brand and bring it out to the marketplace. There should be one set of metrics between them that’s indicating the health of that revenue and what the future revenue is to come. Anthony : So it’s not about sort of humbling ourselves.

Scale 290

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 290

Neil Patel

DECEMBER 22, 2020

Statista, a company specializing in market and consumer data, found that 88% of U.S. Dealspotr’s Influencer Marketplace. Heepsy is an influencer search and marketplace that connects brands with more than 11 million influencers on sites like Instagram, YouTube, TikTok, Twitter, and Facebook. Conclusion.

Payment Methods 139

Payment Methods Branding Payment Solutions Payment Services 139

Neil Patel

SEPTEMBER 9, 2021

From sales targets to conversion rates , chances are you track a range of valuable analytics data. After all, this data allows you to create a winning marketing strategy and grow your business. It’s not always easy to make sense of the data, especially if it’s held across a bunch of different files on your hard drive.

Marketing 114

Marketing Social Media Marketplace as a Service Underperforming Technical Team 114

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Product metrics. Support tickets and call center information. Social media messaging. Share Feedback Across Your Enterprise.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

User Pilot

MARCH 5, 2025

Scalability and security: Can the platform grow with your business and protect your data? Integrations Integrates smoothly with tools like Segment, Google Analytics, Mixpanel, and HubSpot, ensuring data flows seamlessly across your tech stack. You can segment users and add filters to narrow the data for more granular insights.

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Zendesk : Best for scalable customer support and service management across multiple channels. This includes sentiment analysis based on customer interactions and feedback, detailed product usage data (e.g., Ready to get started?

Software Review 103

Software Review Software Management Business 103

Neil Patel

SEPTEMBER 29, 2020

To address these issues, TikTok has developed the “ TikTok creator marketplace.”. If you join this marketplace, you will see the metrics associated with a given influencer. With this data’s help, it may be a lot easier to determine if an influencer is right for your product/service.

Social Media 145

Social Media Marketing Marketplace as a Service Advertising 145

Intercom, Inc.

JULY 13, 2018

While this may sound simple, it can be incredibly challenging to find new opportunities for growth and customer acquisition in an increasingly crowded marketplace. Before I joined Intercom, I led all of Intuit’s small-business products and services, including QuickBooks accounting, payroll and payments. Makes sense, right?

Acquisition 156

Acquisition Strategy SaaS Payments Content Marketing 156

Neil Patel

APRIL 5, 2023

Spying on your competitors can strengthen your position in the marketplace, but not without having three crucial factors in play: First, what are you looking for? However, what’s most helpful is the detailed data like referring pages, URLs, domain authority score, and anchor text. Save this data, and PRT adds it to your dashboard.

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Neil Patel

JANUARY 25, 2021

million active sellers on Etsy , it can be daunting to figure out how to ensure marketplace visibility. After query matching occurs, the search engine determines listing rank by aggregating eight definitive score features : Quality of Listing Score: This metric establishes how well a listing converts. With a reported 3.68

Payment Methods 135

Payment Methods AI Search Artificial Intelligence Social Media 135

Baremetrics

MARCH 30, 2021

Do any of them have what you want in a subscription management service? Baremetrics integrates with Chargebee and Chargify to help growing SaaS & subscription driven-businesses with accurate metrics. However, transitioning data from the playground to the live environment can be quite confusing. Try Baremetrics Free.

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

SaaStr

SEPTEMBER 3, 2019

You could be missing all of your metrics, but you know, you’re not the Twitter guys. All of your data has to be right. Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. You have to come in here, it has to be very buttoned up.

Acquisition 171

Acquisition Software Review Payment Methods Marketplace as a Service 171

Chargify

AUGUST 17, 2020

Until recently, only industry titans like Microsoft, Amazon, and Google could successfully and effectively harness continuous, real-time data use statistics to fuel events-based billing models. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

User Pilot

MAY 21, 2024

Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Churn 52

Churn Retention Software Review Metrics 52