Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. I was the only manager, and I definitely didn’t know what I was doing.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

AUGUST 13, 2019

I hope that by the end you have some new ways of thinking about what tools you use yourself, and some of the pitfalls that you might not be aware of. It highlighted all kinds of tools and techniques that would be useful in building a new type of self-sufficient lifestyle. To start, let’s ask: what is a tool? Process is a tool.

Underperforming Technical Team 223

Underperforming Technical Team New CTO CTO Hire Technology 223

Intercom, Inc.

JANUARY 5, 2022

And then, in the 50s, they introduced this new thing, and there was resistance. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Liam: The whole area is a new space. Adam: The space itself is new, but it’s one that’s been hypothesized for some time. Caught your interest?

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 273

Payment Methods Merchant Services Scale Payments 273

Intercom, Inc.

APRIL 19, 2018

Ciaran, our CTO , came up with this magical line. Meanwhile, Intercom’s infrastructure grew, the architectures evolved, our product got way bigger, and we hired a bunch of new people who had different engineering skills. That’s definitely how we move fast. Rich: It definitely influences how we hire.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Sales Hacker

NOVEMBER 16, 2023

Going beyond the ICP Knowing your ICP definition is only half the battle in the sales process. An ICP definition is a great way to assess who your best fit customers are, but an ICP doesn’t consider how that customer makes purchasing decisions. Examples: CTO, COO, CFO. Buying software is more complex than ever.

Part-Time VPE 120

Part-Time VPE Technical Review Forecasting Software Review 120

SaaStr

JULY 10, 2021

As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. If I wasn’t at the programming background, probably a CTO was a good idea, but for us it was sales, definitely sales and marketing. It makes sense that that would be the role that comes in as the CTO. That’s it.”

Sales Hiring 264

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 264

ProfitWell

FEBRUARY 14, 2020

For example, if you subscribe to the New York Times , you pay a flat price per month or year. The problem with per-seat pricing is that it by definition makes your biggest customers your best customers. And from that flows decisions about what and who to spend time on,” says David Heinemeier Hansson , co-founder and CTO of Basecamp. “[My

Pricing 59

Pricing Technical Cofounder Scale New CTO 59

CloudGeometry

JULY 8, 2021

” This definition, to reiterate my prior post on the subject , is most useful when it applies not merely to “time-is-money”, but to the speed of learning. What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions.

Well Architected Framework 130

Well Architected Framework CTO Hire Payment Methods Payment Solutions 130

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” We spend a ton of time on problem definition. And it was very successful.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Unbounce

MAY 19, 2020

That’s the dictionary definition, anyway.) If your product offers an immediate solution to the challenges of the new normal, you may also want to place that message front and center on your website. But what does that actually mean? What Should You Avoid? So, we’ve explored a few examples of empathetic messaging done well.

New CTO 145

New CTO Branding CTO Social Media 145

Neil Patel

JULY 7, 2021

Is it something we just have to continually improve and build on as new opportunities roll out? As new options roll out, keeping customer experiences seamless and continuous across all digital platforms grows is highly important. Just as important as a definition of what a digital experience platform is what it’s not.

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

Unbounce

NOVEMBER 20, 2019

As we explored new ways to help you convert more, Unbounce kept running up into the limitations of A/B testing. From the initial hypothesis, what to test, isolating just one item to test, calculating the duration of time you need, and interpreting results, it’s no joke and definitely not for everybody. Looking to get wild?

Artificial Intelligence 111

Artificial Intelligence Machine Learning Marketing New CTO 111

Frontegg

DECEMBER 14, 2021

In his personal blog Overreacted, he shares his experience, new trends and features, and explains complicated programming tasks. Ali is also the co-host of the Ladybug Podcast , with new episodes every Monday. #19 Related: The Definitive Guide to Passwordless Authentication. ReactJS frontend developer at Facebook 311.9K

Development 130

Development Technical Advisors Web Development Web Developers 130

SaaStr

OCTOBER 17, 2019

Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Julien Lemoine | Co-founder and CTO @Algolia. So I’m Julien, Co-founder and CTO of Algolia. Want to see more content like this?

Scale 173

Scale Scaling CTO Hire Part-Time VPE 173

Panintelligence

JUNE 7, 2024

In this blog, we asked Panintelligence CEO Zandra Moore and CTO Ken Miller what they think are some of the most frequent mistakes in SaaS development and offer actionable insights to help you steer clear of them. Make sure the key stakeholders are involved in the definition of those metrics.

CTO Hire 98

CTO Hire SaaS Business Underperforming Technical Team 98

SaaStr

MARCH 3, 2020

I do think some companies definitely will top people too early. QUESTION 6: My company is a very technical product and somebody serious software and it’s a new category you were creating like scratch. New category. So he’s the CTO? I think that’s an epidemic, quite frankly. What do I do now?

Sales Hiring 232

Sales Hiring Sales Recruiting CTO Hire Scale 232

Neil Patel

AUGUST 23, 2021

Even though we may seem a little biased, his other 267k followers definitely aren’t. Why Larry is Successful: Founder and former CTO of WordStream, Larry has tenured experience in the digital realm. How can I find new marketing Instagram accounts to follow? Gary Vaynerchuk . Handle: @garyvee. Follower Count: 9.1m

Marketing 128

Marketing CTO Coach Entrepreneurship AI Search 128

Kellblog

MAY 10, 2023

I’m no longer excited about the new product that we’re building, but I want to keep funding it because we’re out raising money and VCs like it as part of the pitch.” Participating preferred stock , where the new class of preferred stock gets both its liquidation preference and its pro rata , as opposed to one or the other. five years).

New CTO 115

New CTO Airlines CTO Investment 115

Baremetrics

MARCH 16, 2021

Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale. With this popularization of blockchain came an influx of new users that caused infrastructure issues for websites interacting with the Ethereum blockchain. Read more about QuikNode Definitely take a look at QuikNode's blog.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

BetterCloud

AUGUST 6, 2021

A couple of weeks ago, we launched a new podcast called SaaSOps Leaders With David Politis. I just knew there was always going to be something new to learn and I wasn’t going to get stagnant in it. ” At that time, I said, “You know what, I think I really want to become a CIO or CTO.”

Technology 98

Technology CTO Coach CTO Hire New CTO 98

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 161

CTO Coach Sales Hiring Sales Recruiting CTO Hire 161

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. What does your role as the CTO entail? You wear all hats as CTO. The definition of CTO is so broad and that’s what I like about this role! I’ll do whatever it takes.

Part-Time CTO 8

Part-Time CTO CTO New CTO Technology 8

Unbounce

JUNE 24, 2020

I mean the sly, step-by-way manner in which new tech slides neatly into your existing stack and subtly reframes the game on you. Definitely not. Yosem Reichert-Sweet, CTO, Unbounce. How often do you reflect on the ways technology changes your life as a marketer? I’m not talking full-on paradigm shifts here. (“We

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

Valuize Consulting

OCTOBER 7, 2021

In this article, we introduce a new Customer Success metric to help you effectively measure the impact of your CS organization, definitively prove the ROI of Customer Success and garner eager investment from your CFO. NDR Efficiency: The New Customer Success Economics. These costs can be monetized or considered investments.

Customer Success 52

Customer Success New CTO Scale Headcount 52

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. If you can just hold back and show a little restraint, and just make sure that you know you’re building the right thing, especially on the software side, you can definitely get out of the gate faster. Major challenges facing a new CEO [19:40]. Show Agenda and Timestamps.

Scale 119

Scale CTO Hire Scaling CTO Coach 119

Upscope

JANUARY 5, 2020

Al Ries definition: " Positioning is not what you do to the product; it’s what you do to the mind of the prospect. Wikipedia Definition : " Positioning refers to the place that a brand occupies in the minds of the customers and how it is distinguished from the products of the competitors. Create a new category.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

BetterCloud

JUNE 10, 2021

A few weeks ago, [ CTO Jamie Tischart ] and I talked about this fork in the road that engineers typically get to where they either move into management or commit to writing code for the rest of their careers. As new products are released, we will be embedding our team earlier into the value chain so we can prevent problems before they occur.

Engineering 52

Engineering DevOps as a Service New CTO CTO Coach 52

BetterCloud

MAY 17, 2021

Prior to joining BetterCloud as our new VP of quality, Waithe was a director of engineering at MailChimp. Secondarily, I had a chance to chat with [CTO Jamie Tischart ] even before he joined the company. It didn’t take me long to say, “Oh yeah, this is a leader I definitely want to work with and learn from.”

New CTO 52

New CTO Part-Time VPE CTO Coach CTO Hire 52

SaaStr

APRIL 4, 2019

In the last two years there have been so many new services around security, around machine learning that literally did not exist. What is their biggest challenge and what should they be focused on, whether they’re a CEO or a CTO, what would you say they should be focused on today? Who are the new developers?

Cloud 173

Cloud Scale Trends Artificial Intelligence 173

SaaStr

MAY 2, 2019

Vlad : Definitely technologist. And my retort was, for the first year, basically, well they’re the team that’s got my here so I’m going to stick with it, which I did for a year and then we kind of started turning around a little bit and saying, look, yeah, but are we growing as fast as we could be given the new reality of the ground?

Scale 207

Scale Business Sales Hiring CTO Hire 207

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. Obviously, you should definitely jump at opportunities like this.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. For example, before releasing/starting to develop a new feature, we run it by our community first.

Marketing 98

Marketing Social Media SaaS New CTO 98

Audacix

JANUARY 1, 2019

Whether you're about to implement DevOps or for ways to optimise it within your team, you must remember that DevOps is all about discipline and is definitely no magic bullet to doing it right from the outset or to fixing your perceived issues in one fell swoop. But the "configurable" part of this best-practice is just as important.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

Sales Hacker

OCTOBER 13, 2020

And by the time the song comes out, you’re not even going to really appreciate it because you’ve written 20 new songs, and those are the ones that you can’t wait to hear. And I always just also love to hear about companies that are started outside of New York City and San Francisco. So it’s a great story.

Marketplace as a Service 112

Marketplace as a Service CTO Hire Sales Recruiting Scale 112

OPEXEngine

FEBRUARY 13, 2020

To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer. Chief Product Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

User Pilot

MARCH 7, 2024

Alice de Courcy : “ I definitely had to change the way I behave and operate in order to be respected at times. I approached the challenge of proving myself by pretty much consistently working harder and longer through much of my career. […] Now, as a new mum – it has forced me to find more balance. Laura : “I haven’t.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105