SaaStr

FEBRUARY 4, 2020

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. I think the foundation of high performance teams is that they share five things.

Scale 249

Scale Underperforming Technical Team Scaling Leadership 249

Intercom, Inc.

MAY 24, 2022

Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company. Broadening the definition of mentorship. There are three overarching areas to consider: Leveraging mentorship across your team.

Underperforming Technical Team 118

Underperforming Technical Team Construction Development Education 118

SaaStr

NOVEMBER 25, 2020

Do you have two sales teams? Who gets what part of the long-term development budget? And most importantly, multiple products can be very distracting at the management team level. The new product tends to dominate the discussions, yet by definition, is only a tiny percent of the revenues in the early days.

Underperforming Technical Team 356

Underperforming Technical Team Cloud Revenue Acquisition 356

Intercom, Inc.

JANUARY 12, 2021

If you’ve been paying attention to any loud marketing efforts over the last few years, you have definitely heard about multi-cloud. “We think Lambda is great—definitely one of the good parts of AWS—as long as you treat it as the simple code runner that it is. But over time, we noticed that teams hated working on these services.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

SaaStr

JULY 1, 2021

The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Sam : This is not my insight, but someone else says… I really do believe it, that the team you build is the company you build.

VP of Engineering 293

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 293

Sales Hacker

JULY 15, 2020

But we can share some of the habits the best salespeople in the business have developed to guide them to success. So strap in, and get ready for the 17 sales habits you need to develop to crush it in Sales. That’s why developing good habits is so important. Function as an individual and as part of a team. Avoid bad leads.

Underperforming Technical Team 135

Underperforming Technical Team Development Sales Technical Review 135

User Pilot

JULY 22, 2024

Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. TL;DR Developing a solid product positioning strategy involves several key steps. Here are the steps to develop your positioning effectively: Conduct thorough market research.

Underperforming Technical Team 103

Underperforming Technical Team Market Research Technical Review Interviewing 103

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus. 3 Brand stretch.

Branding 209

Branding Underperforming Technical Team Technical Review Airlines 209

Intercom, Inc.

AUGUST 13, 2019

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

Underperforming Technical Team 279

Underperforming Technical Team Customer Support AI Headcount 279

ChurnZero

OCTOBER 25, 2024

There are so many questions to answer when considering how to scale a customer success team. What about team leads? When do I split my one team into two teams? How do I split one team into two? And I know you want to scale your customer success team in the right way. I know it’s a lot of pressure.

Scale 52

Scale Underperforming Technical Team Customer Success Scaling 52

Intercom, Inc.

JANUARY 5, 2021

” The secret to shipping successful product, then, is clearly defining for your team the problem that you’re setting out to solve. A great problem statement supercharges product development. It inspires and guides your design team, it makes evaluation simple, and it creates direction for scoping and iteration.

Transportation 279

Transportation Travel Underperforming Technical Team Finance 279

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Sales Hiring 171

Sales Hiring Sales Recruiting Underperforming Technical Team Scale 171

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

JUNE 4, 2021

Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. How many of you guys’ product rely on the highly functioning engineering team? Helping the engineering teams run smoothly and being super productive thanks to mentoring.

Scale 317

Scale Underperforming Technical Team Sales Hiring Engineering 317

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

NOVEMBER 7, 2023

The good news is you have a big backlog, and the bad news is you have a big backlog. Adam came up with the wildest idea he could think of for an app and used Anthropc, a large language model company, to help develop the idea. This accomplishes the pieces you need to do product definition in SaaS. What’s the data model?

Generative AI 293

Generative AI AWS Artificial Intelligence AI 293

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

SaaStr

JUNE 13, 2024

Every week, there are significant new developments in tech. If you go to a team and say, “I can do 70% of what your team is doing now automatically and at a fraction of the cost.” Not like 2021 post-pandemic growth, but definitely growth. It’s a playbook you’re developing, and it’s not easy. It’s not a bad thing.

Scale 306

Scale AI Sales Underperforming Technical Team 306

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Underperforming Technical Team 223

Underperforming Technical Team New CTO CTO Hire Technology 223

SaaStr

APRIL 5, 2023

A bad experience with a revenue operations leader might taint your view of the position at all future companies, but that would be a mistake, as CRO Confidential podcast host Sam Blond learned first-hand. These leaders act as partners and build out a strong team. Not every leader is created equally.

Sales Hiring 245

Sales Hiring Education Scale Strategy 245

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

FastSpring

APRIL 24, 2025

Since 2010, she’s been leading teams, building websites, web applications for nonprofits, K through 12, higher education, government, businesses of all sizes. Amber Hinds (06:46) It definitely is. And so I think there are a lot of self-taught developers that just don’t know. So important, regardless of ability.

Business 89

Business Software Review Underperforming Technical Team AI Search 89

Intercom, Inc.

FEBRUARY 20, 2020

His book, Why Are We Yelling: The Art of Productive Disagreement , takes some of these learnings and distills them into an actionable guidebook for “how to turn arguments into a productive and enjoyable dialog rather than a bad-natured confrontation.”. I like to think of them as neither good nor bad. Short on time?

Underperforming Technical Team 232

Underperforming Technical Team Technology Social Media Outsourced Development 232

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! That’s the definition of being early. When you get that thing where you’re a rational person and you think it will be great and 99 out of 100 people think it’s bad, that’s when you have opportunity. Get tickets here.

Sales Hiring 339

Sales Hiring Underperforming Technical Team SaaS Headcount 339

Intercom, Inc.

JUNE 7, 2018

Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services. Adam: “Growth hacking” is a term you coined in 2010, but since then a lot of alternative definitions have sprung up. Sean: Yes.

VP of Engineering 196

VP of Engineering Growth Hacking Underperforming Technical Team Onboarding 196

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Jason Lemkin: But usually your teams can’t do that. So you’re going to need at least three of those in the sales ops team. This always works.

Scale 293

Scale Outsourcing Services Sales Hiring VP of Engineering 293

Kellblog

NOVEMBER 18, 2021

Is your leadership team world-class? Does your board think you have the right leadership team? Heck, does your leadership team think you have the right leadership team? new ARR), OKRs , or hiring goals — either in terms of number or quality (particularly when staffing their own leadership team).

Leadership 122

Leadership Underperforming Technical Team Sales Hiring Scale 122

Intercom, Inc.

SEPTEMBER 14, 2021

To capture our thoughts and give clear definition to our team, we write a document called a problem statement. While a problem statement comes before design in the process of product development, as people we tend to think in solutions. “It takes thought, writing, re-writing, and research. Start with the solution.

Underperforming Technical Team 224

Underperforming Technical Team Onboarding Management Development 224

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. The team has grown quite a lot, but it’s still tiny: we’re now close to 40 people in 13 different countries. On this week’s episode, I caught up with Steli to chat all things sales.

Sales Hiring 184

Sales Hiring Scale Underperforming Technical Team Sales 184

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. Des Traynor: So, maybe just a couple of dictionary definitions. Fergal Reid: Exactly.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

User Pilot

AUGUST 1, 2024

Product marketing focuses on getting products into the hands of the right users, whereas product management focuses on developing the product. It is a merger between product development and sales to ensure a product satisfies specific customer needs and business goals. Product management focuses on product development.

Product Marketing 105

Product Marketing Strategy Marketing Underperforming Technical Team 105

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Adam: How was the transition from classic marketing to working more with designers and engineers on the growth team? What follows is a lightly edited transcript of the interview.

Underperforming Technical Team 223

Underperforming Technical Team Retention Engineering Metrics 223

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . And the teams now need a more defined structure. Mark Roberge knows which he prefers. So I think that’s not a good answer.”.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. Today he’s leading Foundation Engineering at Stripe.

Engineering 214

Engineering Management DevOps as a Service Merchant Services 214

Intercom, Inc.

FEBRUARY 8, 2018

Rune’s definition is much broader – any systematic structure that eases the burden of work on the designer and heightens the quality of the product. I was also a Creative Director for the digital design team at O’Reilly Media and then I moved full-time to teaching as a professor at NYU, now in Shanghai. Short on time?

User Experience 191

User Experience Underperforming Technical Team Mobile Telecommunications 191

Neil Patel

OCTOBER 29, 2020

The bad news is that marketers waste 37 to 95 percent of their marketing budget. You’ll want to break each of these areas down in enough detail so you (and your team) can work with each of these areas properly. G2 has a really helpful way of defining these, so I’m going to paraphrase their definition here.

Underperforming Technical Team 145

Underperforming Technical Team Strategy Development Payment Methods 145