SaaStr

JUNE 19, 2020

Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. Guru is the knowledge management solution that delivers the information you need when and where you need it. Christoph co-founded Point Nine Capital in 2011.

Development Team Review 185

Development Team Review Software Review Management Sales Hiring 185

Baremetrics

MARCH 30, 2021

Recover is an all-in-one dunning solution that helps prevent failed payments. It offers customizable forms, automated email campaigns, and in-app reminders that engage your customers while analytics track valuable data. Making it very easy for customers to update their payment information. Start your free trial today!

Software Review 98

Software Review Development Team Review Payment Solutions Payments 98

Sales Hacker

MAY 9, 2019

A great sales compensation plan needs to accomplish quite a lot. And of course, a strong sales comp plan needs to motivate reps to hit goals that grow the company while still maintaining a profit margin. The Process for Creating a Sales Compensation Plan. Know what to Include in a Sales Incentive Plan. Keep it Simple.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. However, several complex types of risks come along with this. Let’s get started.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Intercom, Inc.

OCTOBER 27, 2022

Try as he might, he couldn’t find a solution to get around it. While in the early 2010s, the SaaS startup scene in France was not as developed as in the U.S., ” I don’t have any team, nobody to do that with. You are sending reminders and everybody’s sending you the assets on the due date or even after.

Technical Review 118

Technical Review Software Review Development Team Review Systems Review 118

Tom Tunguz

AUGUST 11, 2014

When I started in the venture business and met software companies, I never heard the words customer success during pitches or throughout diligence or in board meetings. A few years later, customer success has become equal in importance to sales and marketing and engineering and product within SaaS companies.

Customer Success 100

Customer Success SaaS Payments Payment Services Development Team Review 100

Baremetrics

SEPTEMBER 15, 2021

You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments. Proftwell’s Retain: This is designed to reduce involuntary churn due to credit card failures. Dunning emails are an effective method for recovering failed payments.

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

SaaStr

JULY 8, 2020

It sounds minor or technical, but if you want to due diligence on a human being, I get to do it a few 100 times a year. Personally, our team has been holding back a little bit. Aileen Lee: And so, they’re just way easier due diligence, I think. I’m here.” Jason Lemkin: Thank you for coming.

Investment 210

Investment Technical Review Part-Time VPE Development Team Review 210

SaaSOptics

MARCH 1, 2022

What makes finance teams throw up their hands and say, “I just need a tool that can do X!” finance teams are responsible for planning the financial roadmap of an organization and keeping everything in balance. So, where do point solutions fit into all this? . On the other hand, point solutions (QuickBooks, Xero, etc.)

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

Baremetrics

NOVEMBER 9, 2021

Scalability Other Factors That Affect the Sales Multiple How to Make Your SaaS Business More Attractive and Valuable 1. Develop a Full Marketing Strategy 2. Lower Churn Prepare for a Sale Where to Sell Going it Alone Through a Private Sale Working With a Broker for a Win-Win Situation.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Mucker Capital

APRIL 6, 2024

But more often than not, founders don't have that expertise or background in finance AND they are focused on starting a business, developing products, getting out and selling, etc. This includes setting up initial accounting practices and systems, HR, payroll, banking, financial controls, and tax compliance.

Payment Services 52

Payment Services Systems Review Development Team Review Technical Review 52

Baremetrics

MAY 7, 2019

Choosing the right combination of funding for your business is just as fundamental as choosing the right co-founders (or not), the right market, the right product, and the right team. Every round is accompanied by even more demanding due diligence to verify traction and expectations in tight timelines. Bridge round.

Finance 111

Finance Startup SaaS Payments Payment Methods 111

Mucker Capital

MAY 8, 2024

But more often than not, founders don't have that expertise or background in finance AND they are focused on starting a business, developing products, getting out and selling, etc. This includes setting up initial accounting practices and systems, HR, payroll, banking, financial controls, and tax compliance.

Payment Services 52

Payment Services Finance Systems Review Development Team Review 52

Kraftblick

JUNE 8, 2020

We are talking with Alexander Sambuk , former Chief Operating Officer of Luxoft Excelian Financial Services [part of a custom software company with a staff of over 10,000]. Is it better to let communication develop in a natural way or to use some kind of technique? . Yes, these deals include post-payment, with a large delay in payment.

Software Review 52

Software Review Payment Solutions Development Team Review Systems Review 52

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. A chief customer officer is an operational role responsible for all customer-facing activity post-sale.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

User Pilot

JULY 28, 2024

For instance, a retention specialist at a high-growth SaaS startup might focus on building relationships with early adopters and providing personalized onboarding support, while one at a large enterprise might focus on analyzing churn data and developing targeted retention campaigns. Looking into tools for retention specialists?

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

User Pilot

JULY 25, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist? Book a demo to see it in action!

Retention 52

Retention Sales Hiring Development Team Review Software Review 52

User Pilot

JULY 28, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist? Book a demo to see it in action!

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

SaaStr

AUGUST 12, 2022

We are post-term sheet moving along diligence. It’s not the investor’s problem if you have an expensive team. We need this money to get sales and marketing going. So I just see this so many times you’ll see a deck, we need this money to get sales and marketing going. Nathan, do you have a question?

Scale 245

Scale SaaS Payments Scaling SaaS 245

SaaStr

AUGUST 9, 2019

Ep 255: Vikas Bhambri is SVP Sales and Customer Experience @ Kustomer, the startup providing Real-time, actionable views of customers with continuous omnichannel conversations and intelligence that automates repetitive, manual tasks. What is the right way for startup founders to address sales rep onboarding? Missed the session?

SaaS Payments 155

SaaS Payments Cloud Technical Review Sales Hiring 155

SaaStr

JUNE 14, 2019

Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. Does Dave agree that if the money is on the table founding teams should take it? Here’s what Elisa talks about: How to win Talentshare when the system is stacked against you. Who is involved?

Sales Hiring 164

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 164

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. and we’re getting some great reviews, which is awesome. Sales Process Engagement.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137

FastSpring

APRIL 30, 2024

If you’re selling your software, plugin, add-on, or other digital product for a one-time fee, you’re likely thinking about switching to a recurring subscription model. Will your subscriptions renew at a high enough rate to counteract a reduction in one-time sales? We often see this in the software universe. Jump to video.

Subscription 158

Subscription Payment Features Payments Payment Solutions 158

SaaStr

JULY 19, 2019

Prior to InCountry, Peter founded six and sold 6 enterprise software companies that were acquired by Sun, Citrix, VMware, Oracle, Sprinklr and Prograph. Having built numerous successful remote teams, what have been Peter’s biggest learnings in what it takes to successfully build remote teams? Where do many people go wrong?

VP of Engineering 155

VP of Engineering CTO Hire Technical Review Sales Hiring 155