Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Source: ThinkGrowth 2.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Casey Accidental

JANUARY 23, 2019

They have also heard about marketplaces that have given all of the power to the supply, and also marketplaces where supply has no power. These issues usually arise in two areas, which particularly, but not exclusively, affect marketplaces. The same questions emerge for satellite development offices and going international.

Scale 73

Scale Marketplace as a Service Outsourcing Services Scaling 73

Casey Accidental

OCTOBER 18, 2021

In the Reforge Product Strategy course, we teach that there are four different types of product work : Feature development: adding new things to the product that improve value proposition e.g. Uber’s Split Fare. Building a consumer marketplace to drive incremental ticket sales to event creators. Consumer Marketplace.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. Both offered consumers a ton of convenience through their service. Grocery delivery immediately became an “essential service” and all digital grocery players in the U.S. billion to $20.7

Marketplace as a Service 140

Marketplace as a Service Underperforming Technical Team Scale Construction 140

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

SaaStr

NOVEMBER 6, 2019

Customers of category creators benefit from a company in the marketplace seeking to help them solve complex problems, get promoted and self-actualize in their own lives and career journeys. You may not necessarily see each other in every deal, but you are in a very real sense competing for thought leadership.

Scale 137

Scale Sales Recruiting Marketplace as a Service Forecasting 137

Payrix

JANUARY 28, 2025

However, companies must look beyond basic payment integration to evolve into platforms offering comprehensive services. I think we’re on the cusp of kind of Gen 4 of this journey that I’ve been on as far as going beyond integrated, beyond embedded payments into a myriad of other services.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

FastSpring

APRIL 3, 2025

Podcast Full Interview: Audio Listen online or find it on more podcast services. And then it goes into web, all the things needed for websites from copywriting, design, development, to pushing out WordPress websites is the majority of the work that we do. We all hopefully progress and develop. Jump to video. Jump to transcript.

Branding 98

Branding Social Media AI Search Outsourcing Services 98

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. His paintings have different shapes with very bright colors and we found that our boards developed in kind of the same style. We also think about community and consultants and professional services as an ecosystem around our product.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 173

Payments Merchant Services Payment Solutions Payment Services 173

Intercom, Inc.

NOVEMBER 14, 2019

That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” Developing a customer-centric team. We love you.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

SaaStr

JULY 11, 2019

The steps that we took were: develop tests, develop tests that we thought we could run and implement in a very short amount of time; measure very closely the outcomes of those tests; iterate and tweak them and then improve from there. The marketplace was doing well. We looked at the numbers. It was healthy.

Scale 156

Scale Marketplace as a Service Sales Recruiting Scaling 156

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. Team and Leadership at NP Digital.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Since then, you’ve spent over 12 years in post-sales leadership.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Tom Tunguz

AUGUST 2, 2016

He and his team were instrumental in developing the explosive growth potential of the channel in serving the SMB. Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. Thomas Hansen was Worldwide Vice President of SMB at Microsoft.

Outsourcing Services 113

Outsourcing Services SMB Acquisition Scale 113

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. I love the guy.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

Intercom, Inc.

APRIL 4, 2019

The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. ’ “The first thing we did was to try to understand where buying behaviors changed, and develop customer segments that were predominantly based on size. Are you a marketplace or are an e-commerce retailer?

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Sales Hacker

APRIL 21, 2021

The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. Develop a strong understanding of a basic sales process from top to bottom and think about where processes need to be improved and what technology makes things more efficient.”. Sebastien van Heyningen ).

Scale 117

Scale Sales Recruiting Technical Review Technical Advisors 117

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Neil Patel

DECEMBER 4, 2020

How do you stand out in such a highly-competitive marketplace? Amazon even developed its own SEO algorithm called A9. Basically, they’ll help you develop and implement marketing strategies to drive sales and revenue. Measuring the ROI of Amazon Marketing Consulting Services. Thought Leadership on Amazon Marketing.

Consulting 112

Consulting Outsourcing Services Marketing Underperforming Technical Team 112

FastSpring

DECEMBER 19, 2019

This is why we’re committed to continually develop new and innovative tools that help software companies successfully transition to a subscription-based business model. We Welcomed a Key Executive to the Leadership Team. We’re excited to grow our exceptional leadership team to help us take FastSpring to the next level.

Technical Review 91

Technical Review Software Review Marketplace as a Service Innovation 91

Chart Mogul

MAY 7, 2020

Explain their existing sales process and what they learned in the course of developing it. Answer questions new salespeople have about the company, its products/services, and its position in the marketplace. In this case, a mentor from marketing, leadership, or product may be more appropriate.

Sales Hiring 121

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 121

Buffer Resources

NOVEMBER 12, 2021

Building Thought Leadership While other social channels are typically reserved for building your company’s brand, LinkedIn provides a unique opportunity for you to grow a personal following—that can, in turn, support your brand’s recognition. It won't take much time and it can go a long way!

Sales Recruiting 101

Sales Recruiting Social Media Business Marketplace as a Service 101

Sales Hacker

JUNE 20, 2022

In a recession, there will be a lot of “noise” in the media and marketplace. Recessions are times when you must have an elevated view of yourself and the value of your products and services. Present a united leadership front. In a recession, sellers will also look to the whole leadership group (HR, Product, IT etc.)

Sales Hiring 117

Sales Hiring Strategy Sales Leadership 117

User Pilot

AUGUST 29, 2023

TL;DR Product management describes the continual process of overseeing the development of a product across its entire lifecycle. Product teams need to have a combination of hard and soft skills to succeed: technical knowledge , communication, leadership, strategic thinking, and empathy. Let’s go! Book a demo to see it in action.

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. If you’re selling a limited number of products or services, or have an extremely simple pricing model, a CPQ system may be beyond your needs. 5 benefits of CPQ software. Old CPQ vs. New CPQ.

Scale 109

Scale Software Review Marketplace as a Service Outsourced Development 109

Intercom, Inc.

APRIL 7, 2022

Mark, Parker, Frank, and Dave were developing their prototype in a one-bedroom rental apartment in San Francisco’s Telegraph Hill – they wore Hawaiian print shirts, brought their dogs to work, and had a poster of the Dalai Lama from one of Apple’s campaigns encouraging them to “think different.” We even developed products.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. Developing A Winning Sales Team [16:24]. We have relationships with the biggest CRM companies: Oracle CX, SAP CRM, Microsoft Dynamics and Salesforce (95% of our marketplace).

Scale 113

Scale Payments Technical Advisors Sales Recruiting 113

Sales Hacker

FEBRUARY 7, 2018

Previously they may have only spent $1,000 when buying a SaaS service online. Now the services have matured where buyers are spending 20x in online services is relatively comfortable. This means there is no real growth which results in a lower valuation of the company and the firing of the sales leadership.

Scale 101

Scale Growth Hacking Scaling Sales Hiring 101

OpenView Labs

APRIL 13, 2020

Proliferation of iterative, experiment-driven, nimble approaches to product development (also known as Agile). Are there marketplace dynamics? Depending on your marketplace dynamics, you may need the Marketing team to be closely aligned with the Product team to ensure it is driving new users into the correct half of the marketplace.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

Neil Patel

OCTOBER 24, 2020

So make sure you choose a candidate who you feel you can develop a professional relationship of comfort and trust with. You can also select a freelancer profile from these marketplaces. Activities in this segment vary from advisory services to hands-on implementation support for primary functions (sales, production, marketing, etc.)

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Sales Hacker

SEPTEMBER 20, 2022

My classmates moved back into their childhood bedrooms, fought for part-time jobs in retail and food service. Adjust your pitch to meet the tone of the marketplace. Then I met with our leadership team and said, ‘We have to change how we approach our clients and how we work with clients.’ The job market vanished overnight.

Sales Hiring 107

Sales Hiring Marketplace as a Service Payment Services Banking 107

OpenView Labs

MAY 12, 2020

loyal customers, how the company differentiates its brand in the marketplace, and why they founded a thriving user community. Small businesses or teams who adopt it self-service. It’s also about making sure the team has the right resources: Dedicated design and development support. Notion: A small company with a big audience.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

Sales Hacker

MAY 12, 2021

Leslie Venetz , New Business Development Director at Procurement Leaders says starting out on the right foot is critical. Develop your objective or call to action, work with your product marketing team, and then A/B test your talk tracks at different levels. Talk tracks resonate when you talk about the prospect, not yourself.

Sales Enablement 106

Sales Enablement Sales Outsourced Development Technical Review 106

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. And content design definitely spends time focusing on those words, on that service.

User Experience 209

User Experience Strategy Engineering Communication 209