Intercom, Inc.

FEBRUARY 16, 2022

We identified some “ known unknowns” too; problems we needed to solve, but didn’t know how just yet – like integrating the new region into our billing system. And so our former CTO and co-founder Ciaran Lee decided we were just going to start. We introduced virtually no new software, services, or approaches into our Europe buildout.

Scale 234

Scale New CTO Engineering CTO 234

Hitenism

NOVEMBER 7, 2016

In a Quora thread , Ian McAllister, Director of Airbnb and former GM of Amazon describes the process: “ For new initiatives a product manager typically starts by writing an internal press release announcing the finished product. As you build your product out, you use the press release as a guiding light.

AWS 189

AWS New CTO Scale CTO 189

SaaStr

OCTOBER 24, 2022

Well, in the past several years, there’s been a tremendous number of companies that have built specifically for developers and use this as a way to get into these new markets, to displace incumbents and disrupt the competition. You have the opportunity to upsell new features and capabilities to them. The contract size grows.

Outsourced Development 210

Outsourced Development Underperforming Technical Team Development Part-Time VPE 210

Scytale

DECEMBER 10, 2024

Yaron Lavi CTO at Deel Book a Demo Key Components of SOC 2 Policies SOC 2 policies are your rules of the road for handling data responsibly, ensuring your operations align with the relevant Trust Services Criteria (TSC) while keeping your business secure and your customers happy. Confidentiality Policy: Guides handling of sensitive data.

Technical Review 52

Technical Review Software Review Systems Review compliance 52

Buffer Resources

DECEMBER 1, 2023

Given that their guidance is so universal — both for people just stepping into new roles and those at fast-paced companies like Buffer — I thought I’d share their wisdom here. I've always been one to jump on the new thing as soon as I discover it. Social Media is always changing, and platforms come and go.

VP of Engineering 124

VP of Engineering Part-Time CTO New CTO CTO 124

Intercom, Inc.

APRIL 19, 2018

Geoffrey: The documentation of this idea came out of very small off site three to for years ago. Ciaran, our CTO , came up with this magical line. Meanwhile, Intercom’s infrastructure grew, the architectures evolved, our product got way bigger, and we hired a bunch of new people who had different engineering skills.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

Intercom, Inc.

AUGUST 13, 2019

I hope that by the end you have some new ways of thinking about what tools you use yourself, and some of the pitfalls that you might not be aware of. It highlighted all kinds of tools and techniques that would be useful in building a new type of self-sufficient lifestyle. It goes beyond documentation. Developing a career plan.

Underperforming Technical Team 223

Underperforming Technical Team New CTO CTO Hire Technology 223

Scytale

FEBRUARY 10, 2025

What happens if you add new services or locations? Better attract and retain new clients ISO 27001 is known as “The Golden Standard”, proving that your organization has implemented the highest security standard. An additional fundamental cost to consider is the possibility of an ISMS scope extension.

Systems Review 52

Systems Review Software Review CTO Hire compliance 52

SaaStr

JULY 10, 2021

As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. Then when we started hiring, we’d already built this set of organization, and how we work, and things like that were well documented. It makes sense that that would be the role that comes in as the CTO. That’s it.”

Sales Hiring 261

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

Frontegg

DECEMBER 21, 2022

This quarter new records were set thanks to our customers and their amazing feedback as well as growing momentum in the User Management space that helped us earn the Momentum Leader badge. G2’s implementation index is based on ease of setup, how long the entire integration takes, and other related factors such as support and documentation.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

Baremetrics

JULY 23, 2020

This trend is being accelerated in regions like the EU and California by new legislation such as GDPR and PECR. How I made it to $1,000 MRR Here are the tactics I used to grow Friendly from a brand new startup to a company that makes over $1,000 in MRR. Document, don't create.” - Gary Vaynerchuk -.

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 157

CTO Coach Sales Hiring Sales Recruiting CTO Hire 157

Outseta

MARCH 21, 2018

The platform automates the collection of loan documents and also features instant loan approvals. Team: Co-founders Andy Taylor (CEO) and Navtej Sadhal (CTO). is a New Jersey based online property management platform built for both landlords and tenants. Team: Founder & CEO Charles Hadsell. dwel.co - dwel.co

Outsourcing Services 75

Outsourcing Services New CTO Outsourced Development CTO 75

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” And it was very successful. Product can do a huge amount there.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

OCTOBER 31, 2019

No, the amazing innovation of the iPhone was simply to bring a new generation of user interface to market with the touchscreen – and to really enable a different interaction that people have with the computing devices. They don’t understand files and documents and memoranda and cellophane slides. They want messaging.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire Technology 169

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

Point Nine Land

MAY 19, 2023

Here’s how Morten Primdahl, co-founder & former CTO of Zendesk, put it in a recent conversation: “For someone like me who prefers to build business logic, using GPT is no more of a moat than using MySQL is. But many AI features will be bricks in your fortress, not something that greatly expands your moat, and again, that’s OK.

AI 98

AI Generative AI New CTO CTO 98

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. KPIs and success metrics to track Income statement (P&L) and Balance Sheet : CEOs don’t need to check these documents on a daily basis, but regular analyses keep them in the loop of the company’s financial position.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Unbounce

JUNE 24, 2020

I mean the sly, step-by-way manner in which new tech slides neatly into your existing stack and subtly reframes the game on you. Remember what collaborating on a document looked like ten years ago? Yosem Reichert-Sweet, CTO, Unbounce. How often do you reflect on the ways technology changes your life as a marketer?

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

Sales Hacker

MAY 5, 2021

Documentation and systems admin for CRMs. Whether they started out as SDRs, marketers, engineers or even lawyers, their winding paths ultimately brought them to RevOps where they can solve new and challenging problems. In fact, she says that you will probably be thrown new software tools every three months in a RevOps job.

Scale 121

Scale Technical Cofounder Technical Advisors Sales Hiring 121

BetterCloud

MAY 3, 2021

Last year, BetterCloud’s new CIO Tommy Donnelly said that he wanted to push a lot of transformation across the organization, particularly around security and technology. Several people across the IT and Security functions here at BetterCloud deserve a round of applause for their work on our new ISO 27001 certification.

New CTO 52

New CTO CTO Technical Review Systems Review 52

SaaStr

AUGUST 22, 2020

And in major hubs like San Francisco and New York, what we’re doing is helping create the vision for a more experiential space, almost like a cafe where they can come and go as they want, they can bring clients, they can bring customers. We’re already in this like a new gen.” This is a new workflow, isn’t it?

Sales Recruiting 210

Sales Recruiting Cloud CTO Hire Sales Hiring 210

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. This is not new. They might have focused on different areas, but applying the scientific method to marketing is not new.

SaaS Payments 77

SaaS Payments Engineering Technical Advisors Payment Solutions 77

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. Companies can use it for document drafting, versioning in a negotiation and also workflow to get it approved. So, you’re spot on for the AI product, and then for pre-signature products it’s really around document creation and getting it to that final form for signature.

Scale 119

Scale CTO Hire CTO Coach Scaling 119

Chart Mogul

JULY 14, 2017

In other words, Freemium leads to a big influx of new accounts, which leads to performance problems, impacting the whole platform (a great way to anger your loyal paying customers!). Secondly, documentation is an incredibly cost-effective way to provide good, scalable support. Your recurring revenue (à la ChartMogul’s new Free plan).

Pricing 53

Pricing SaaS Scale New CTO 53

Andreessen Horowitz

SEPTEMBER 25, 2023

Microsoft CTO Kevin Scott, in conversation with a16z’s Bob Swan, explains how AI copilots are keeping developers longer in a flow state and why AI copilots more broadly could be the start of an industrial revolution for knowledge work. [00:59] Find more content from our AI Revolution series on www.a16z.com/AIRevolution.

AI 98

AI Azure New CTO Software Development 98

Valerian Tech

JUNE 13, 2023

Regulatory agencies frequently update guidelines and introduce new requirements to address emerging risks and changing industry dynamics. New technologies such as electronic health records, telemedicine, and wearable devices offer significant benefits but also introduce complex compliance requirements.

Healthcare 52

Healthcare compliance CTO Hire New CTO 52

BetterCloud

JULY 31, 2020

Even companies that previously hated the idea of WFH had no choice but to embrace this new reality. To answer this question and many more, our CEO David Politis was joined by Dropbox CTO Bharat Mediratta. Most people in your organization aren’t trying to do anything wrong,” Dropbox CTO Bharat Mediratta added.

New CTO 52

New CTO CTO Government Technical Review 52

Upscope

MARCH 1, 2019

Below are some notes from our CTO on the main challenges you might find and how to overcome them. There's Shim for older browsers (IE 10 and 9) and that gives a notification if there are any changes on the page so you don't have to look at the document every few seconds. You would then compare the pictures at two points.

New CTO 40

New CTO Systems Review CTO Travel 40

Crafty CTO

JULY 14, 2023

Until this morning, I hadn’t thrown a real task at GPT-4 Code Interpreter, so I decided to see how it would perform at intelligently combining several proposal template documents into one ( link to transcript ). So where did these documents come from? But that’s not the story here. an S3 bucket). Why do I think that?

AI Search 52

AI Search AI Data 52

Outseta

OCTOBER 15, 2018

The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken. TWO NEW COMPANIES PLOT THEIR COURSE. Further Reading We Spent $3.3M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Crafty CTO

MARCH 17, 2023

But nearly every day, there’s been something new that’s at least important and sometimes game-changing. Order of magnitude cheaper OpenAI kicked things off on March 1st, when they announced new ChatGPT and Whisper APIs , along with tenfold less expensive pricing. HOLD MY BEER!”

Artificial Intelligence 98

Artificial Intelligence AI Search AI ChatGPT 98

Crafty CTO

JULY 26, 2023

OpenAI was one of many who attempted to build an AI tool to detect whether a given document was AI generated.

AI 52

AI Development 52

Upscope

MAY 25, 2021

This new developer hub will contain all the key information and links required for you as a developer to test and configure Upscope co-browsing. It's a live document and will be updated regularly. Here's an interview with our CTO on how co-browsing technology works. In addition, this makes it secure for the user.

Development 52

Development Marketplace as a Service New CTO CTO 52

Crafty CTO

APRIL 17, 2023

When the jungle tears itself down and builds itself into something new. Since each Midjourney prompt creates new, unique imagery, it eliminates an entire manual step in the workflow—the need to search around for where else a stock image might have been (over-)used. When the rules of the game change. Kenzo: What game?

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. What's the best way to do a kind of documentation? Because that (abandonment) wouldn’t be a solid foundation to acquire more new users. Once you have that, you can begin to acquire some new users.

Startup 52

Startup Scale CTO Hire Outsourced Development 52