SaaStr
FEBRUARY 8, 2024
So times aren’t tougher for everyone in B2B and SaaS, but they’re tougher for many. And the playbook has mostly been as follows for those with tougher times: Cut the burn Freeze hiring If growth is really slow, look at layoffs if necessary and Cut marketing to almost zero To some extent, this makes sense. Marketing is a variable cost with generally medium-term benefits in SaaS and B2B.
Tom Tunguz
FEBRUARY 8, 2024
We’re entering a new pricing environment for software: AI vs non-AI. It’s only happened in the last few weeks. Recent earnings have pushed some of the most important companies to all-time highs. Company Performance Confluent 34% Cloudflare 21% ServiceNow 20% Microsoft 14% This dynamic doesn’t favor everyone. Theory created a public market AI index to track software companies who have significant product plans or current AI businesses.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SaaStr
FEBRUARY 8, 2024
Dear SaaStr: Do Net Promoter Scores Really Matter? I used to not believe in NPS. But I was wrong. Why? The fundamental reason is if you talk to any software/SaaS business truly at scale, you’ll hear one common theme — they get 80%+ of their new customers from word-of-mouth. You can see here, even at $1B+ in ARR , HubSpot’s number one source of new customers was … word of mouth: NPS is the proxy for that.
The Moz Blog
FEBRUARY 8, 2024
An About page is often part of a buying journey. It can drive people to your site and help convince them to trust your brand, boosting both brand loyalty and conversions. Ann shares four key steps to create better-performing About pages.
Advertisement
For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
SaaStr
FEBRUARY 8, 2024
Dear SaaStr: What are the best 5 points to improve poor sales performance? Here are my 5 simplest ideas to quickly improve sales performance. They don’t solve bigger problems, but they usually work — and work quickly. Concentrate leads in those who can close. If you have a rep or two that just can’t close, that doesn’t work in the early days.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Andreessen Horowitz
FEBRUARY 8, 2024
As Ben Horowitz says, it’s “ no prize, no fight ” when it comes to getting the best salespeople on your team. But building a sales compensation plan that both aligns your sales team’s compensation with your customers’ objectives and recruits top salespeople can be incredibly difficult in usage-based pricing. The problem comes down to incentives. In traditional B2B SaaS sales, companies want to sell large upfront annual commitments, so salespeople’s compensation is mostly designed to maximi
FastSpring
FEBRUARY 8, 2024
Get the latest from FastSpring’s Support leaders about important tax updates, fraud and chargeback strategies, our new Changelog, and more. Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions!
Groove HQ
FEBRUARY 8, 2024
Improving your customer relations can be business-changing. Lower churn, higher LTV and more raving fans! The post Better Customer Relations = Profit Growth appeared first on Groove Blog.
FastSpring
FEBRUARY 8, 2024
Ready to join the ultimate gathering in Asia for around 2,000 WordPress enthusiasts? If so, join FastSpring at WordCamp Asia 2024 at Booth 17! We’d love to talk with you in person! Join us at the Taipei International Convention Center (TICC) from March 7th to 9th, for an extraordinary event dedicated to all things WordPress. Immerse yourself in a diverse array of programs, workshops, and presentations, where industry experts will share their wisdom, and cutting-edge trends will be unveiled.
Advertisement
Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Andreessen Horowitz
FEBRUARY 8, 2024
“The Ben & Marc Show” features a16z’s co-founders Ben Horowitz & Marc Andreessen. In this episode, Marc and Ben continue their in-depth exploration of the current education system. While Part I of their discussion unpacked the crisis facing higher education, Part II presents solutions to overhaul the modern university. In this one-on-one conversation, Ben and Marc delve into actions that existing institutions can take to improve their current and future situations.
FastSpring
FEBRUARY 8, 2024
Despite global macroeconomic headwinds, Asia’s internet economy is one of the fastest growing in the world. Payments, digital banking and ecommerce all remain at the very heart of this growth, with tens of millions of new users joining the internet economy every year, and cashless transactions rising across the region. So how can you make sure you’re a part of this growth?
Teamgate
FEBRUARY 8, 2024
In the ever-evolving landscape of business technology, the Customer Relationship Management (CRM) system stands as a cornerstone, pivotal in orchestrating the delicate dance between businesses and their clientele. At the forefront of this technological renaissance is Salesforce, a behemoth whose name is synonymous with innovation, efficiency, and a hefty price tag.
Dubb
FEBRUARY 8, 2024
Have you been wondering how to embed videos in Outlook emails? If so, you are in the right place. Outlook is one of the older email programs, yet it is one that is extremely widespread. If you are working at a large corporation (or even a smaller company), there is a good chance that The post How to Embed Videos in Outlook Emails: The 2024 Ultimate Guide appeared first on Dubb Blog.
Advertisement
ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
ChurnZero
FEBRUARY 8, 2024
Last month, ChurnZero’s article on customer success trends for 2024 came with a warning for CS teams and their leaders from one contributor. “2024 is when “more with less” starts to see diminishing returns,” predicted Ryan Johansen. “Burnout gets worse and starts to have a larger effect on attrition, performance, and customer interactions.” Now a successful stress management and productivity coach who works with go-to-market SaaS teams, Ryan was once a customer success leader, until burnout pro
Dubb
FEBRUARY 8, 2024
Introduction to Screen Recording for Professionals Importance of Screen Recording in Business Screen recording tools have become essential for business professionals as they allow for capturing and sharing visual content efficiently. In this blog post, we will discuss the importance of screen recording tools and provide a step-by-step guide on how to get and The post Best Free Screen Recorders 2024: Mac & Windows appeared first on Dubb Blog.
Baremetrics
FEBRUARY 8, 2024
SaaS brands and startups alike are known for their potential when it comes to rapid growth. Net profit and revenue can change rapidly, scaling up and down dramatically alongside growing subscriber lists.
Baremetrics
FEBRUARY 8, 2024
Many SaaS brands work on subscription-based models, charging customers a flat monthly fee. That fee typically includes a set number of features, number of users, and total available usage depending on the plan they’ve chosen.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Expert insights. Personalized for you.
290 
Let's personalize your content