SaaStr

FEBRUARY 8, 2024

So times aren’t tougher for everyone in B2B and SaaS, but they’re tougher for many. And the playbook has mostly been as follows for those with tougher times: Cut the burn Freeze hiring If growth is really slow, look at layoffs if necessary and Cut marketing to almost zero To some extent, this makes sense. Marketing is a variable cost with generally medium-term benefits in SaaS and B2B.

Marketing 218

Marketing Scale B2C B2B 218

Tom Tunguz

FEBRUARY 8, 2024

We’re entering a new pricing environment for software: AI vs non-AI. It’s only happened in the last few weeks. Recent earnings have pushed some of the most important companies to all-time highs. Company Performance Confluent 34% Cloudflare 21% ServiceNow 20% Microsoft 14% This dynamic doesn’t favor everyone. Theory created a public market AI index to track software companies who have significant product plans or current AI businesses.

Startup 264

Startup AI Software Pricing 264

SaaStr

FEBRUARY 8, 2024

Dear SaaStr: Do Net Promoter Scores Really Matter? I used to not believe in NPS. But I was wrong. Why? The fundamental reason is if you talk to any software/SaaS business truly at scale, you’ll hear one common theme — they get 80%+ of their new customers from word-of-mouth. You can see here, even at $1B+ in ARR , HubSpot’s number one source of new customers was … word of mouth: NPS is the proxy for that.

Scale 219

Scale Engineering Acquisition Metrics 219

The Moz Blog

FEBRUARY 8, 2024

An About page is often part of a buying journey. It can drive people to your site and help convince them to trust your brand, boosting both brand loyalty and conversions. Ann shares four key steps to create better-performing About pages.

Branding 140

Branding 140

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

SaaStr

FEBRUARY 8, 2024

Dear SaaStr: What are the best 5 points to improve poor sales performance? Here are my 5 simplest ideas to quickly improve sales performance. They don’t solve bigger problems, but they usually work — and work quickly. Concentrate leads in those who can close. If you have a rep or two that just can’t close, that doesn’t work in the early days.

Scale 214

Scale Sales Hiring Sales AWS 214

Andreessen Horowitz

FEBRUARY 8, 2024

As Ben Horowitz says, it’s “ no prize, no fight ” when it comes to getting the best salespeople on your team. But building a sales compensation plan that both aligns your sales team’s compensation with your customers’ objectives and recruits top salespeople can be incredibly difficult in usage-based pricing. The problem comes down to incentives. In traditional B2B SaaS sales, companies want to sell large upfront annual commitments, so salespeople’s compensation is mostly designed to maximi

Compensation 92

Compensation Sales Recruiting Sales Systems Review 92

FastSpring

FEBRUARY 8, 2024

Get the latest from FastSpring’s Support leaders about important tax updates, fraud and chargeback strategies, our new Changelog, and more. Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions!

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

Groove HQ

FEBRUARY 8, 2024

Improving your customer relations can be business-changing. Lower churn, higher LTV and more raving fans! The post Better Customer Relations = Profit Growth appeared first on Groove Blog.

Churn 72

Churn Business Customer Support 72

FastSpring

FEBRUARY 8, 2024

Ready to join the ultimate gathering in Asia for around 2,000 WordPress enthusiasts? If so, join FastSpring at WordCamp Asia 2024 at Booth 17! We’d love to talk with you in person! Join us at the Taipei International Convention Center (TICC) from March 7th to 9th, for an extraordinary event dedicated to all things WordPress. Immerse yourself in a diverse array of programs, workshops, and presentations, where industry experts will share their wisdom, and cutting-edge trends will be unveiled.

Merchant Services 78

Merchant Services Payment Solutions Payment Methods Payment Services 78

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Andreessen Horowitz

FEBRUARY 8, 2024

“The Ben & Marc Show” features a16z’s co-founders Ben Horowitz & Marc Andreessen. In this episode, Marc and Ben continue their in-depth exploration of the current education system. While Part I of their discussion unpacked the crisis facing higher education, Part II presents solutions to overhaul the modern university. In this one-on-one conversation, Ben and Marc delve into actions that existing institutions can take to improve their current and future situations.

Education 70

Education Startup Branding 70

FastSpring

FEBRUARY 8, 2024

Despite global macroeconomic headwinds, Asia’s internet economy is one of the fastest growing in the world. Payments, digital banking and ecommerce all remain at the very heart of this growth, with tens of millions of new users joining the internet economy every year, and cashless transactions rising across the region. So how can you make sure you’re a part of this growth?

Merchant Services 78

Merchant Services Payment Methods Payment Solutions Payment Services 78

Teamgate

FEBRUARY 8, 2024

In the ever-evolving landscape of business technology, the Customer Relationship Management (CRM) system stands as a cornerstone, pivotal in orchestrating the delicate dance between businesses and their clientele. At the forefront of this technological renaissance is Salesforce, a behemoth whose name is synonymous with innovation, efficiency, and a hefty price tag.

Innovation 59

Innovation Technology Pricing Business 59

Dubb

FEBRUARY 8, 2024

Have you been wondering how to embed videos in Outlook emails? If so, you are in the right place. Outlook is one of the older email programs, yet it is one that is extremely widespread. If you are working at a large corporation (or even a smaller company), there is a good chance that The post How to Embed Videos in Outlook Emails: The 2024 Ultimate Guide appeared first on Dubb Blog.

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Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

ChurnZero

FEBRUARY 8, 2024

Last month, ChurnZero’s article on customer success trends for 2024 came with a warning for CS teams and their leaders from one contributor. “2024 is when “more with less” starts to see diminishing returns,” predicted Ryan Johansen. “Burnout gets worse and starts to have a larger effect on attrition, performance, and customer interactions.” Now a successful stress management and productivity coach who works with go-to-market SaaS teams, Ryan was once a customer success leader, until burnout pro

Customer Success 52

Customer Success Management Engagement Trends 52

Dubb

FEBRUARY 8, 2024

Introduction to Screen Recording for Professionals Importance of Screen Recording in Business Screen recording tools have become essential for business professionals as they allow for capturing and sharing visual content efficiently. In this blog post, we will discuss the importance of screen recording tools and provide a step-by-step guide on how to get and The post Best Free Screen Recorders 2024: Mac & Windows appeared first on Dubb Blog.

Business 52

Business Software 52

Baremetrics

FEBRUARY 8, 2024

SaaS brands and startups alike are known for their potential when it comes to rapid growth. Net profit and revenue can change rapidly, scaling up and down dramatically alongside growing subscriber lists.

Startup 52

Startup Branding Scaling Revenue 52

Baremetrics

FEBRUARY 8, 2024

Many SaaS brands work on subscription-based models, charging customers a flat monthly fee. That fee typically includes a set number of features, number of users, and total available usage depending on the plan they’ve chosen.

Payment Features 52

Payment Features Subscription Branding SaaS 52

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise