SaaStr

AUGUST 31, 2024

So is it a downturn in SaaS or Cloud — or not? There are so many mixed signals: Unicorn product is up 2x over last year, but layoffs continue AI spend is fast and furious, with Google Cloud, Microsoft Azure, etc. seeing record acceleration in growth. The U.S. economy overall still has record low unemployment and strong growth Gartner is seeing overall Cloud spend up 20% this year But : Overall, SaaS leaders are seeing their lowest growth ever.

Azure 299

Azure SMB Cloud AI 299

User Pilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer engagement managers is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer engagement manager.

Engagement 52

Engagement Management Compensation Onboarding 52

SaaStr

AUGUST 31, 2024

Dear SaaStr: Is it a Red Flag if The CEO is Only Interested in Selling the Company? It is. Or at least — it’s a Yellow Flag. The company will never be great if the CEO is thinking this way. There are so many start-ups, so many products, so much competition. You can build something to sell, and it can work. IF you have something very unique and differentiated.

Pricing 234

Pricing Leadership Strategy 234

User Pilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of head of products is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a head of product. TL;DR A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company.

Compensation 52

Compensation Market Research Leadership Strategy 52

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Payment Solutions

SaaS Metrics

AUGUST 31, 2024

Factoring in the power of data visualization can transform your SaaS metrics, but are you leveraging the right elements for maximum impact? The post The Impact of Data Visualization on SaaS Metrics first appeared on SaaS Metrics.

Metrics 52

Metrics Data SaaS 52

SaaS Metrics

AUGUST 31, 2024

Optimize your SaaS product with A/B testing to uncover powerful insights, but what crucial steps should you take after gathering your data? The post How to Use A/B Testing for SaaS Optimization first appeared on SaaS Metrics.

SaaS 52

SaaS Metrics Data User Experience 52

User Pilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of product support specialists is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a product support specialist.

User Experience 52

User Experience Onboarding Communication Leadership 52

User Pilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer service representatives is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer service representative.

Technical Review 52

Technical Review Scale Telecommunications Software Review 52

User Pilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer advocates is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer advocate. TL;DR A customer advocate is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improv

Software Review 52

Software Review Telecommunications Leadership Technical Review 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

User Pilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer support specialists is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer support specialist.

Customer Support 52

Customer Support Scale Healthcare Leadership 52

User Pilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of usability testers is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a usability tester. TL;DR A usability tester is a professional who evaluates software applications to ensure they are intuitive , efficient, and user-friendly.

User Experience 52

User Experience Leadership Trends Government 52

User Pilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of UX consultants is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX consultant. TL;DR A UX consultant improves the usability and user experience of digital products by analyzing user behavior, conducting tests, and providing recommendations.

Consulting 52

Consulting Telecommunications User Experience Leadership 52

User Pilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of UX strategists is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX strategist. TL;DR A UX strategist blends user experience design with business goals to create cohesive digital products.

User Experience 52

User Experience Onboarding Entertainment Innovation 52

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

User Pilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer onboarding managers is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer onboarding manager.

Onboarding 52

Onboarding Management Customer Lifetime Value Acquisition 52

User Pilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer success directors is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer success director. TL;DR A customer success director in SaaS leads the customer success team, focusing on maximizing customer retention , reducing churn, and driving pr

Customer Success 52

Customer Success Scale Leadership Customer Lifetime Value 52

User Pilot

AUGUST 31, 2024

In product management , a product launch timeline serves as a roadmap to ensure a well-structured and successful product release. So in this article, let’s review a product launch checklist to help you prepare a solid campaign that gets traction and sows the seeds for consistent growth. TL;DR Product launch timelines are detailed roadmaps that outline the key stages and milestones required to bring a product to market successfully.

Social Media 52

Social Media Sales Hiring Market Research Communication 52