Sat.Aug 31, 2024

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MongoDB, Elastic, Okta: Things Are Tough Out There; Monday, CrowdStrike, Shopify: Not So Fast

SaaStr

So is it a downturn in SaaS or Cloud — or not? There are so many mixed signals: Unicorn product is up 2x over last year, but layoffs continue AI spend is fast and furious, with Google Cloud, Microsoft Azure, etc. seeing record acceleration in growth. The U.S. economy overall still has record low unemployment and strong growth Gartner is seeing overall Cloud spend up 20% this year But : Overall, SaaS leaders are seeing their lowest growth ever.

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What is a Customer Engagement Manager? Responsibilities, Salaries, and More

User Pilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer engagement managers is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer engagement manager.

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Dear SaaStr: Is it a Red Flag if The CEO is Only Interested in Selling the Company?

SaaStr

Dear SaaStr: Is it a Red Flag if The CEO is Only Interested in Selling the Company? It is. Or at least — it’s a Yellow Flag. The company will never be great if the CEO is thinking this way. There are so many start-ups, so many products, so much competition. You can build something to sell, and it can work. IF you have something very unique and differentiated.

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What is a Head Of Product? Responsibilities, Salaries, and More

User Pilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of head of products is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a head of product. TL;DR A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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The Impact of Data Visualization on SaaS Metrics

SaaS Metrics

Factoring in the power of data visualization can transform your SaaS metrics, but are you leveraging the right elements for maximum impact? The post The Impact of Data Visualization on SaaS Metrics first appeared on SaaS Metrics.

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How to Use A/B Testing for SaaS Optimization

SaaS Metrics

Optimize your SaaS product with A/B testing to uncover powerful insights, but what crucial steps should you take after gathering your data? The post How to Use A/B Testing for SaaS Optimization first appeared on SaaS Metrics.

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What is a Customer Experience Analyst? Responsibilities, Salaries, and More

User Pilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of a customer experience analyst is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer experience analyst.

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What is a Product Support Specialist? Responsibilities, Salaries, and More

User Pilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of product support specialists is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a product support specialist.

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What is a Customer Service Representative? Responsibilities, Salaries, and More

User Pilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer service representatives is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer service representative.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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What is a Customer Advocate? Responsibilities, Salaries, and More

User Pilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer advocates is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer advocate. TL;DR A customer advocate is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improv

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What is a Customer Support Specialist? Responsibilities, Salaries, and More

User Pilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer support specialists is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer support specialist.

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What is a Usability Tester? Responsibilities, Salaries, and More

User Pilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of usability testers is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a usability tester. TL;DR A usability tester is a professional who evaluates software applications to ensure they are intuitive , efficient, and user-friendly.

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What is a UX Consultant? Responsibilities, Salaries, and More

User Pilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of UX consultants is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX consultant. TL;DR A UX consultant improves the usability and user experience of digital products by analyzing user behavior, conducting tests, and providing recommendations.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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What is a UX Strategist? Responsibilities, Salaries, and More

User Pilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of UX strategists is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX strategist. TL;DR A UX strategist blends user experience design with business goals to create cohesive digital products.

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What is a Customer Onboarding Manager? Responsibilities, Salaries, and More

User Pilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer onboarding managers is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer onboarding manager.

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What is a Customer Success Director? Responsibilities, Salaries, and More

User Pilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer success directors is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer success director. TL;DR A customer success director in SaaS leads the customer success team, focusing on maximizing customer retention , reducing churn, and driving pr