SaaStr

DECEMBER 13, 2023

Numbers don’t lie, but sometimes the stories we tell around them do. Dave Kellogg, EIR at Balderton Capital and 25-year C-level veteran, shares the top 14 signs that you have a SaaS metrics problem, the five reasons those symptoms exist, and a SaaS metrics maturity model with five layers to help you move the needle at every stage. First, let’s deep dive into the 15 ways that people misuse and abuse SaaS metrics.

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Metrics Sales Hiring Benchmarks SaaS 289

Tom Tunguz

DECEMBER 13, 2023

The typical software startup raised their Series A 15 months after raising their seed at 2x their seed valuation. A year ago, that Series A would have been raised three months earlier at 3.5x the valuation. Here’s another way of visualizing the data. The red dot is 2023 - the other years are in grey. Across rounds for the 50th & 75th percentile of companies, step-up valuations are the lowest multiples in about ten years.

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Venture Capital Startup Investment Software 275

SaaStr

DECEMBER 13, 2023

So if you are outside of fintech and banking, you may not have heard of nCino. But if you’re in the space, it’s a big player. They’re at almost $500m in ARR, with 1,850 customers, now growing a modest but steady 19% and they have gotten pretty efficient, like most other public SaaS and Cloud leaders. Non-GAAP operating margins are now +17%.

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Scale Banking Acquisition Cloud 294

The Daily Egg

DECEMBER 13, 2023

Whether you’re a new business with a small workforce or a large enterprise with thousands of employees, there’s one common, underlying necessity. The post Replicon Review appeared first on The Daily Egg.

Enterprise 163

Enterprise Business 163

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

SaaStr

DECEMBER 13, 2023

So Jamin Ball at Altimeter Capital probably does the best job of tracking SaaS and Cloud metrics of public companies of anyone out there. Pulling together new bookings data on all the leading SaaS and Cloud companies, here’s what you see: New bookings started to decline rapidly in Q2’21, where they peaked — and hit a low in Q1’23.

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SaaS Cloud Scale Metrics 241

Andreessen Horowitz

DECEMBER 13, 2023

We’re excited to announce the second batch of a16z Open Source AI Grant recipients. This program is designed to support a thriving open source ecosystem around modern AI. We provide grant funding (not an investment) to developers and small teams who are building critical pieces of the open source AI stack. More information about the program and a list of prior recipients are available here.

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AI Investment Development Data 126

The Moz Blog

DECEMBER 13, 2023

Discover the key strategies to thrive as an SEO freelancer. Apply these tips to achieve consistent $10K months and long-term success in SEO freelancing.

Strategy 123

Strategy 123

Andreessen Horowitz

DECEMBER 13, 2023

Over the past half century, Wall Street was completely revolutionized by computers. Not so long ago, human brokers on the stock exchange floor haggled to buy and sell every stock, writing their agreements on pieces of paper. But in 1971, the NASDAQ, the world’s first electronic stock exchange, was introduced. Electronic trading platforms followed in the 1980s, and the rise of the internet in the 1990s brought online brokerages like E*TRADE.

Healthcare 111

Healthcare AI Technical Review Software Review 111

Stax

DECEMBER 13, 2023

Did you know that in 2021, merchants ended up paying a whopping $105 billion in credit card processing fees? Even though they’re one of the most popular payment options today, accepting credit cards at your business can turn out to be a significant expense. Fortunately, credit card surcharging is a good way to offset some—if not all—of the cost of accepting credit card payments.

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Merchant Services Payment Methods Payment Services Accept Credit Card Payments 88

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

User Pilot

DECEMBER 13, 2023

The jobs-to-be-done survey is a great process to help you find out what your customers’ desired outcomes are, so you can make tangible improvements to your product that customers will find helpful. This article will cover everything you need to get started with your product. TL;DR JTBD surveys identify unmet customer needs and satisfaction, guiding product improvement and increasing customer happiness.

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Software Review Underperforming Technical Team Interviewing Innovation 100

FastSpring

DECEMBER 13, 2023

All of us at FastSpring are committed to fostering a culture of recognition and appreciation, where we all feel valued and inspired to contribute our best. The Springie Award, our quarterly Peer-to-Peer appreciation award, exemplifies this commitment, providing a platform for employees to recognize their colleagues’ exceptional contributions. We are thrilled to announce that Danica Larsen is the recipient of the Q3 2023 Springie Award!

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Benchmarks Interviewing Customer Success Management 78

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? This is the main focus of the article. We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs.

Strategy 80

Strategy Underperforming Technical Team User Experience Technical Review 80

Zuora

DECEMBER 13, 2023

Consumers have migrated en masse to digital spaces to identify brands and products they trust, and at the same time, […] The post Nurturing Digital Brand Authority in the Age of Subscription Business appeared first on Zuora.

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Branding Payment Features Subscription Business 59

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Subscription Flow

DECEMBER 13, 2023

B2B payments enable the smooth flow of transactions between businesses of all sizes. This intricate web of payouts ensures the production and availability of essential consumer goods and services while fortifying the interconnected threads of global supply chains. But what’s changing in the B2B payments landscape and what should you be on the lookout for?

Payment Services 59

Payment Services Payment Solutions Payments Payment Methods 59

Zuora

DECEMBER 13, 2023

Consumers have migrated en masse to digital spaces to identify brands and products they trust, and at the same time, they have also moved from purchasing products to own, to purchasing products for use. This use-based subscription economy has burgeoned across physical and digital products alike – from cars and news, to clothing and music. […] The post Nurturing Digital Brand Authority in the Age of Subscription Business appeared first on Zuora.

Branding 52

Branding Payment Features Subscription Business 52

BetterCloud

DECEMBER 13, 2023

Approving requests for software ranks as one of IT’s most time consuming and persistent tasks. As SaaS adoption continues to grow, the workload these tasks represent for IT professionals has become overwhelming, taking time away from more strategic work like ensuring business continuity or evidence gathering for compliance. BetterCloud can help. In this post, we’ll show you how deploying easy to build workflows allows your team to completely automate software access requests.

Software 52

Software compliance Communication SaaS 52

Scytale

DECEMBER 13, 2023

Chief Information Security Officers (CISOs) play an integral role in protecting companies from cyber threats in today’s digital world. CISOs face a challenging landscape with emerging technologies, security and privacy compliance, and an increasing number of cyberattacks targeting businesses. To gain insights into the priorities and perspectives of leading CISOs in Germany, we analyzed the career paths, responsibilities, and key accomplishments of the top 10 CISOs going into 2024.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Teamgate

DECEMBER 13, 2023

Sales teams, managers, and operations staff are constantly seeking ways to enhance efficiency in managing leads, prospects, and potential customers. The key lies in leveraging the right technology to streamline sales processes and improve customer engagement.

Technology 40

Technology Trends Sales Engagement 40

Scytale

DECEMBER 13, 2023

Chief Information Security Officers (CISOs) play an integral role in protecting companies from cyber threats in today’s digital world. CISOs face a challenging landscape with emerging technologies, security and privacy compliance, and an increasing number of cyberattacks targeting businesses. To gain insights into the priorities and perspectives of leading CISOs in Germany, we analyzed the career paths, responsibilities, and key accomplishments of the top 10 CISOs going into 2024.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

SmartKarrot

DECEMBER 13, 2023

In today’s fast-paced business landscape, achieving sustainable growth is more than just a goal – it’s a necessity. As a customer success expert, I’ve witnessed firsthand the transformative power of effective customer success strategies in driving business expansion. In this blog post, we’ll explore the pivotal role of customer success in building robust customer relationships and propelling your business towards new heights.

Customer Success 10

Customer Success Engineering Strategy Company Culture 10

Andreessen Horowitz

DECEMBER 13, 2023

There is a unique window of opportunity today for a new 3D Creation Engine (aka game engine) to revolutionize the way we create games, film, virtual worlds, and simulations. Unity, Unreal, Roblox and Godot – the predominant 3D engines – are all 15+ year old technologies architected for a different era of computing. The emergence of generative AI, cloud computing, and new spatial platforms is poised to disrupt 3D creation end-to-end.

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Engineering Technical Review Payments AI 145

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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

SmartKarrot

DECEMBER 13, 2023

In today’s fast-paced business landscape, achieving sustainable growth is more than just a goal – it’s a necessity. As a customer success expert, I’ve witnessed firsthand the transformative power of effective customer success strategies in driving business expansion. In this blog post, we’ll explore the pivotal role of customer success in building robust customer relationships and propelling your business towards new heights.

Customer Success 10

Customer Success Engineering Strategy Company Culture 10