SaaStr

APRIL 16, 2024

Dear SaaStr: What Do You Do When Your Startup is Not Growing Anymore? First, be honest about why. You can blame it on macro issues if you want, but if growth has radically decelerated, it’s likely because you are less competitive than you were before. You probably have fallen out of product-market fit, partially or entirely. Be honest. And go close those feature gaps, and get back to being ahead of the competition — not behind.

Startup 311

Startup B2B Metrics Product Marketing 311

Andreessen Horowitz

APRIL 16, 2024

I am pleased to announce that we have just raised $7.2B for the following venture strategies: American Dynamism ($600M), Apps ($1B), Games ($600M), Infrastructure ($1.25B), and Growth ($3.75B). This marks an important milestone for us. When Marc and I started the firm in 2009, the conventional wisdom in Venture Capital was that in any given year, only 15 companies would ever generate $100M in revenue and those 15 companies would drive almost all of VC returns.

Venture Capital 144

Venture Capital AI Innovation Enterprise 144

SaaStr

APRIL 16, 2024

SaaStr Europa 2024 is June 4-5 in London and it will be full of VCs! Just a sampling of who’s already coming: 20VC Accel Partners Activum SG Ventures Albion VC Altair Capital Atomico B Capital Backbone Ventures Beacon Capital Beringea BlackRock Caixa Capital Carbide Ventures Cipio Partners Columbia Lake Partners Credit Mutuel Innovation Dawn Capital Earlybird Venture Capital Felix Capital Fiedler Capital Five Elms Capital Flashpoint VC Fortino Capital GP Bullhound Gresham House Ventures He

Venture Capital 286

Venture Capital Innovation Management 286

FastSpring

APRIL 16, 2024

Offering a frictionless checkout experience is essential for digital transaction conversion rates. Today, we’re excited to announce new payment method improvements available on the FastSpring platform: Apple Pay Pix Preferred Payment Method Apple Pay: Seamless Transactions Within the Apple Ecosystem As Apple Pay adoption continues to grow, incorporating Apple Pay into payment options becomes an essential part of your digital strategy.

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Payment Methods Payments Payment Services PayPal 130

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Buffer Resources

APRIL 16, 2024

Although my brother and I started our womenswear brand KESTAN as an e-commerce company, the real breakthrough for our online presence came when we opened our first brick-and-mortar store.  Our retail stores succeeded because we were able to deliver an entire brand experience rather than just be content to try and sell products. We were able to create a cohesive visual identity that people loved to surround themselves with.

Social Media 120

Social Media Scale Sales Strategy 120

Tom Tunguz

APRIL 16, 2024

Over the weekend, Tobi, the founder and CEO of Shopify, discussed the major reason investors passed on Shopify in the early days : market size. Good supercut about why Shopify worked [link] — tobi lutke (@tobi) April 14, 2024 I remember that financing round, & I remember having the same concern, & making the same mistake. Living in the valley & driving on 101, the billboards & logo-adorned headquarters of successful companies provide a daily infusion of all the mistakes in

Marketing 109

Marketing Finance Startup Business 109

Inturact

APRIL 16, 2024

As founders and marketers, your ultimate goal is to not just attract users to your SaaS product but to ensure they understand, appreciate, and engage with your product, driving both growth and retention.

Retention 93

Retention Engagement SaaS Marketing 93

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. It can even help maximize feature adoption. But how do you track and analyze end-user behavior?

User Experience 92

User Experience Engagement Trends Churn 92

Andreessen Horowitz

APRIL 16, 2024

Vijay Pande, founding general partner of a16z Bio + Health, chats with the builders (and siblings) behind Devoted Health, Ed and Todd Park. The Park brothers, with decades of expertise in healthcare and policy, including as EVP and COO at athenahealth (Ed) and Chief Technology Officer of the United States (Todd), started Devoted with the idea of building a healthcare model from scratch.

CTO 88

CTO AI Healthcare Innovation 88

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Sales Hacker

APRIL 16, 2024

James Kaikis currently serves as the Head of Go-To-Market and Chief Solutions Officer at TestBox, an innovative company revolutionizing the way buyers interact with product demos. Before his tenure at TestBox, James co-founded the PreSales Collective with Yuji Higashi. Under their leadership, the community became a pivotal resource in the presales domain until its successful acquisition in November 2021.

Scale 85

Scale Revenue Leadership B2B 85

User Pilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping. Why you should use customer journey analytics. How to extract and use them to optimize the customer journey.

Churn 84

Churn Customer Lifetime Value Mobile Retention 84

Scytale

APRIL 16, 2024

Got a ton of Apple devices keeping your business running? We’ve got some epic news that will have your IT team doing a happy dance! Scytale (your go-to partner in compliance) and Kandji , the most user-friendly device and security platform for Apple, have partnered to become your all-in-one solution for all things Apple security, management and compliance.

compliance 59

compliance Data Management Business 59

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? And where do you start? That said, we’ll review how to build a strong product strategy that delights users and unlocks product growth.

Strategy 81

Strategy Customer Lifetime Value Onboarding User Experience 81

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

The SaaS CFO

APRIL 16, 2024

I’ve calculated a lot of SaaS metrics for a lot of SaaS companies. To make SaaS metrics repeatable and accurate, we must follow a sequential process. This is especially relevant for sales and marketing efficiency metrics. CAC, or customer acquisition cost, is by itself not a stand-alone metric. But it feeds all sales and marketing […] The post The Foundation of Customer Acquisition Costs (CAC) appeared first on The SaaS CFO.

Acquisition 52

Acquisition Metrics SaaS Sales 52

How To Buy Saas

APRIL 16, 2024

The growth of online car auctions has led to a huge transformation of the automotive sector in today’s connected society. These platforms have transformed the way cars are purchased and sold, extending global auto markets and bridging regional divides. The Development of Auto Auctions Online The emergence of internet platforms such as abetter.bid is one of the factors propelling the globalization of automobile auctions.

Artificial Intelligence 52

Artificial Intelligence Automotive Technical Review Systems Review 52

User Pilot

APRIL 16, 2024

With multiple businesses offering similar goods and services in today’s competitive market, customer loyalty and retention are critical to success. They help you not only drive revenue but also build a formidable business for sustained growth. In this article, we will examine what customer loyalty and retention mean, how to measure them, and strategies that can help you improve both.

Retention 52

Retention Customer Lifetime Value Software Review SaaS 52

How To Buy Saas

APRIL 16, 2024

The growing urgency of the climate crisis is prompting both consumers and businesses to place sustainability at the heart of their purchasing and business decisions. This evolution towards eco-friendly consumerism is revolutionizing the traditional practices of businesses, impacting everything from the materials used in packaging to the sourcing of products.

Trends 52

Trends Business Education Construction 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Subscription Flow

APRIL 16, 2024

Before delving deep into the Adyen merchant of record alternative , it must be clarified that the one thing that a thriving business absolutely needs today is a robust payment processor that handles all its payment woes without any burden on the end consumer. And this is a feature which Adyen provides fairly masterfully as part of its suite of services.

Merchant Services 52

Merchant Services Payment Services Payment Methods Payment Features 52

Scytale

APRIL 16, 2024

You know the drill. Another company’s data is breached, another harsh reminder is served about the reality of cyber threats. This time, the company in the headlines is Sisense, a business intelligence software company that allows users to access and analyze big data. These high-profile breaches serve as teachable moments for companies to review their own security practices.

Cybersecurity 52

Cybersecurity Systems Review Technical Review Underperforming Technical Team 52

CloseSaaS

APRIL 16, 2024

Task switching isn’t good for your brain—or performance. Discover the true cost task switching has on your sales process, and learn new ways to improve productivity.

Sales 52

Sales 52

BetterCloud

APRIL 16, 2024

Editor’s Note: Hey IT pros! We wrote this for you to share with your employees to ensure they are using your ticketing system the right way. Dealing with technical issues at work is as common as rain in Seattle. When we’re met with a problem with our device, we typically have to submit a request to IT to help us. Writing a great IT ticket can make the process a whole lot smoother for both you and your friendly neighborhood IT team. “ A ticket with concise, useful information can be the differenc

Scale 98

Scale Data Analysis Technology Scaling 98

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise