User Pilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. It’s no longer enough to attract new business; the key to sustained success is keeping your existing users engaged and satisfied in the long run. This is easier said than done. However, with a good product and a combination of the right retention strategies, it’s possible to retain a high percentage of your users.

Retention 104

Retention SaaS Churn Engagement 104

SaaStr

OCTOBER 30, 2023

Non-founder CEOs get fired all the time — and these days, are quitting more often than ever. Founder-CEOs getting fired seems rarer these days, though. Ubers and WeWorks aside. Two that would be hard to imagine happening today: Pushing Steve Jobs out of Apple. Pushing Sergey Brin + Larry Page “down” to bring in an Outside CEO. A few that we don’t hear about too much: Elon Musk pushing out the first CEO of Tesla.

Technical Review 258

Technical Review CTO SaaS Scaling 258

The Daily Egg

OCTOBER 30, 2023

Predictive and progressive dialers are indispensable tools for the best call center services, where time is of the essence and efficiency is. The post When to Use Predictive Dialer Vs. Progressive Dialer appeared first on The Daily Egg.

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Tom Tunguz

OCTOBER 30, 2023

The Federal Trade Commission’s focus on technology has transfigured the M&A market for startups. The Google anti-trust lawsuit & Amazon anti-trust cases may stifle those companies’ ability to acquire startups for significant sums. Facebook has faced a similar suit for illegal monopolization, which resulted perhaps indirectly in the divestment of two of its more recent acquisitions.

Acquisition 239

Acquisition Startup Pricing Technology 239

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While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.

Artificial Intelligence

The Daily Egg

OCTOBER 30, 2023

We’ve all sat through the customer service call of doom––it’s frustrating from the customer’s side, and a costly lost opportunity on the. The post How Interactive Voice Response Curbs Customer Service Costs appeared first on The Daily Egg.

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Kellblog

OCTOBER 30, 2023

After a negative customer experience on a recent fishing trip an old friend of mine said, “I judge people by the quality of their apologies.” Interesting idea, I thought. This led to a discussion about the apology given to us by the proprietor of the ranch we stayed at which roughly summarized as: “this only happened because it’s the end of a long, hard season, and there are things — things I can’t tell you about — that took a lot out of me.” I, be

Compensation 83

Compensation Technical Review Software Review Onboarding 83

Teamgate

OCTOBER 30, 2023

In today’s fiercely competitive market landscape, leveraging robust sales software can be a game-changer for businesses striving to streamline their sales processes and enhance customer relationships. Navigating through the myriad of free sales software options can often feel like a daunting quest.

Software 81

Software Sales Business Marketing 81

TurnKey Labs

OCTOBER 30, 2023

Full-time equivalent (FTE) is more than just an acronym; it’s a cornerstone of workforce planning and management in the tech world. FTE’s relevance in the tech sector cannot be overstated, as it empowers tech companies to strategically allocate resources and budget effectively.

Metrics 57

Metrics Management 57

Nimble - Sales

OCTOBER 30, 2023

In the realm of customer-focused business strategies, the terms “customer support” and “customer service” are often used interchangeably. After all, both are dedicated to assisting customers and ensuring a positive experience. In fact, “95% of consumers say customer service impacts their brand loyalty, naming easy access, self-service, and professional agents as important factors” (NICE).

Customer Support 56

Customer Support Branding Strategy Business 56

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Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

Payments

Audacix

OCTOBER 30, 2023

Table Of Contents Around 94% of applications have recorded some type of broken access control security risks in their applications, whereas the incident rate was noted to be 3.81% on average, as per reports from OWASP. To prevent potential security issues from being exploited, performing application penetration testing once or twice a year isn't enough.

Underperforming Technical Team 52

Underperforming Technical Team Software Development compliance Development 52

SaaS Metrics

OCTOBER 30, 2023

In the fast-evolving landscape of cryptocurrencies, stablecoins have emerged as a crucial instrument for traders, investors, and enthusiasts alike. Among these stablecoins, Tether (USDT) stands out as one of the most widely used and recognized. However, within the realm of Tether, there exists a variant known as USDT Omni, which plays a. Read more The post Trading and Transacting with USDT Omni: Tips and Tricks first appeared on SaaS Metrics.

Metrics 52

Metrics SaaS 52

yoursales

OCTOBER 30, 2023

Where Does Sales Technology Go When it Dies? In the dimly lit streets of Silicon Valley and other tech hubs around the World, there was an eerie sense of anticipation in the air. Halloween was upon us, and it was the one night of the year when long-forgotten ghosts, zombies, and mysterious entities from the realm of sales technology could be glimpsed by the living.

Technical Review 52

Technical Review Technology Sales Software Review 52

Baremetrics

OCTOBER 30, 2023

If you work in B2B, SaaS, or startups, we can almost guarantee you’ve heard the term “Revenue Operations” or “RevOps” with fervent frequency over recent years.

Revenue 52

Revenue B2B Startup SaaS 52

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In the rapidly-evolving world of embedded analytics and business intelligence, one important question has emerged at the forefront: How can you leverage artificial intelligence (AI) to enhance your application’s analytics capabilities? Imagine having an AI tool that answers your user’s questions with a deep understanding of the context in their business and applications, nuances of their industry, and unique challenges they face.

Artificial Intelligence

SaaStr

OCTOBER 30, 2023

Startups only have a limited amount of resources with an unlimited amount of experiments they can try. So, how do growth teams discover and prioritize those resources most effectively? In last week’s episode of Workshop Wednesday , held every Wednesday at 10 a.m. PST, Lavanya Shukla , VP of Growth at Weights & Biases, shared a data and experimentation-driven approach to creating exponential growth systematically.

Scale 218

Scale Scaling AI Search Social Media 218

User Pilot

OCTOBER 30, 2023

Looking for a good in-app messaging tool and wondering which one of Appcues, Chameleon, and UserGuiding is the best option for your SaaS company? Let’s compare them! There are plenty of tools for in-app messaging on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

SaaStr

OCTOBER 30, 2023

So it can seem sometimes like SaaS spending has crashed recently, but really that’s not right. Every single year, SaaS spend goes up. A lot, in fact. Gartner is even predicting enterprise IT spend will accelerate in 2024. But different years and different times benefit different vendors. The past 18 months, it’s seemed like price increases and consolidation on core vendors has consumed more and more of SaaS IT budgets.

Pricing 235

Pricing Enterprise SaaS Software 235

Buffer Resources

OCTOBER 30, 2023

I may not have Justin Welsh's celebrity status on LinkedIn with half a million followers, but my journey is worth sharing. With just 30,000 engaged followers on LinkedIn, I managed to take my consulting business from a $0 startup to a thriving $100,000 yearly. I started as a content marketing consultant, leaving behind my nine-to-five corporate engineering job in 2018.

Social Media 107

Social Media Strategy Content Marketing Consulting 107

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

User Pilot

OCTOBER 30, 2023

Looking for a good interactive user guides tool and wondering which one of Pendo, Appcues, and Chameleon is the best option for your SaaS company? Let’s compare them! There are plenty of tools for interactive user guides on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Software Review 52

Software Review Technical Review Onboarding Mobile 52

User Pilot

OCTOBER 30, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? Let’s compare them! There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Looking for a good funnel analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? Let’s compare them! There are plenty of tools for funnel analysis on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52

User Pilot

OCTOBER 30, 2023

Looking for a good user behavior analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? Let’s compare them! There are plenty of tools for user behavior analysis on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

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Organizations look to embedded analytics to provide greater self-service for users, introduce AI capabilities, offer better insight into data, and provide customizable dashboards that present data in a visually pleasing, easy-to-access format. To better understand the factors behind the decision to build or buy analytics, insightsoftware partnered with Hanover Research to survey IT, software development, and analytics professionals on why they make the embedded analytics choices they do.

Generative AI

User Pilot

OCTOBER 30, 2023

Looking for a good new customer onboarding tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? Let’s compare them! There are plenty of tools for new customer onboarding on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Onboarding 52

Onboarding Software Review Technical Review Underperforming Technical Team 52

User Pilot

OCTOBER 30, 2023

Looking for a good interactive user guides tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? Let’s compare them! There are plenty of tools for interactive user guides on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

User Pilot

OCTOBER 30, 2023

Looking for a good onboarding automation tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? Let’s compare them! There are plenty of tools for onboarding automation on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Onboarding 52

Onboarding Software Review Technical Review Underperforming Technical Team 52

User Pilot

OCTOBER 30, 2023

Looking for a good in-app messaging tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? Let’s compare them! There are plenty of tools for in-app messaging on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Software Review 52

Software Review AI Search AI Underperforming Technical Team 52

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

Development

User Pilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? Let’s compare them! There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Software Review 52

Software Review Underperforming Technical Team Onboarding Technical Review 52

User Pilot

OCTOBER 30, 2023

Looking for a good in-app surveys tool and wondering which one of Pendo, Appcues, and Chameleon is the best option for your SaaS company? Let’s compare them! There are plenty of tools for in-app surveys on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Software Review 52

Software Review Technical Review Mobile Underperforming Technical Team 52

User Pilot

OCTOBER 30, 2023

Looking for a good SaaS reporting tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? Let’s compare them! There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52