Buffer Resources

NOVEMBER 27, 2023

💡 At Buffer, we’ve long aimed to default to transparency, a practice we believe helps eliminate inequality and gives everyone a greater chance of succeeding. Financial transparency is especially close to our hearts, which is why we’re proud to share Open Books, a series of small business owners giving us a peek inside their books in the spirit of being open about finances as well.

Development 131

Development Sales Hiring Scale Business 131

SaaStr

NOVEMBER 27, 2023

​Accurate sales forecasting is more critical to business success than most realize. Having a predictable pipeline enables more effective decision-making, from headcount planning to strategic investments in technology and beyond. During SaaStr Annual , Eric Huff, VP of Sales Strategy and Programs, and Theresa Stevens, Regional VP of the SMB sales team, shared an “under the hood” look at how Salesforce does its internal forecasting using Salesforce.

Forecasting 290

Forecasting SMB Sales Technical Review 290

The Daily Egg

NOVEMBER 27, 2023

Every day, new tools and systems are being developed to make remote work easier. In some cases, however, the technology we use. The post How a SIP Registrar Simplifies Remote Work appeared first on The Daily Egg.

Technology 147

Technology Development 147

SaaStr

NOVEMBER 27, 2023

Dear SaaStr: What Risks Do Limited Partners in VC Funds Face That General Partners Do Not? Limited Partners or “LPs” are the folks that give the VC partners (the “General Partners”) the actual money to invest. There are many types of LPs, but the vast majority of the money comes from large endowments, non-profits, and sovereign wealth funds.

Investment 274

Investment Management 274

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

The Moz Blog

NOVEMBER 27, 2023

In the field of public relations, the human touch remains essential and irreplaceable. Learn when not to use artificial intelligence in digital PR.

Artificial Intelligence 117

Artificial Intelligence 117

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango. In a recent episode of The Digital Customer Success Podcast , Totango’s SVP of Customer Success, Chris Dishman had an insightful conversation with host Alex Turkovic about digital customer success (CS) hot topics, including health sc

Customer Success 108

Customer Success Scale Systems Review Software Review 108

User Pilot

NOVEMBER 27, 2023

Tracking revenue on a spreadsheet is easy, but understanding the underlying factors influencing revenue growth rate is a different ball game. By the end of this article, you will be equipped to do that. As you read on, you will learn: How to properly define revenue growth. The formula to calculate growth rate and what good growth looks like. Related metrics that impact your revenue and how to use the insights to turn your product into a growth engine.

Payments 92

Payments Revenue Payment Features SaaS Payments 92

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion.

Trends 95

Trends Customer Success Machine Learning Artificial Intelligence 95

Stax

NOVEMBER 27, 2023

204.5 billion. That’s the amount of non-cash payments made in the U.S. in 2021, according to the Federal Reserve. That’s a lot of money being exchanged—and also provides a huge amount of possibility for financial crime. Financial crime can take on several faces, including (cyber) fraud, cryptocurrency scams, and money laundering—and companies offering financial services can lose out on serious bucks.

Merchant Services 88

Merchant Services Payment Services Systems Review Technical Review 88

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Payments

User Pilot

NOVEMBER 27, 2023

Product growth vs. product-led growth? SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. Theoretically, this model helps companies scale with lower costs and higher retention. But there’s also the product growth strategy, which shares some similarities and differences with the PLG model.

Scale 86

Scale Acquisition Strategy Retention 86

Teamgate

NOVEMBER 27, 2023

In today’s digital age, managing contacts efficiently is crucial for any business, and free contact management software offers a viable solution. This article delves into the significance of effective contact management, essential features of such software, and how they can transform business operations.

Software 81

Software Management Business Sales 81

User Pilot

NOVEMBER 27, 2023

Having to write progress reports may seem like a nuisance with all the other things you have to do, but they’re essential to ensure smooth project delivery. This article explores: What progress reports are Why they’re important in product and project management How to develop robust reports Best practices for writing them Let’s dive in!

Management 85

Management Technical Review Software Review Leadership 85

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. How teams accomplish this challenging dance, however, is an ongoing question. Totango’s SVP of Customer Success Chris Dishman recently sat down with the Customer Success Collective in an exclusive episode of the CS School Podcast where he offered some keen insights into how to create and foster a harmonious relationship between sales and CS.

Revenue 71

Revenue Sales Customer Success Churn 71

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

User Pilot

NOVEMBER 27, 2023

Understanding how to read a heatmap is one surefire way to boost your site’s conversions. A heatmap can help you understand how users interact with your web and product pages. You can also understand their preferences and pain points. In this article, we will discuss the different types of heatmaps. We will also find out how understanding their use cases can help you set up a user-friendly page.

Data Analysis 85

Data Analysis Data Scale SaaS 85

Nimble - Sales

NOVEMBER 27, 2023

Managing a hectic professional schedule often entails grappling with the challenge of maintaining a clear and well-organized calendar. Determining the days with the most flexibility and discerning already occupied time slots can be a complex task. If you’ve ever faced this common challenge, the answer might be a Google Doc Calendar Template. This blog dives […] The post Google Doc Calendar Templates: Your Key to Staying Organized and Productive appeared first on Nimble Blog.

Management 69

Management 69

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Both metrics are important to track if you want to implement a successful product retention strategy. In this article, we will cover: Formulas to calculate each of these metrics. Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data.

Churn 73

Churn Retention Benchmarks Customer Lifetime Value 73

Andreessen Horowitz

NOVEMBER 27, 2023

There is no excerpt because this is a protected post.

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Blulogix

NOVEMBER 27, 2023

Stopping Revenue Leakage in Managed Services: A Comprehensive Guide By BluLogix Team In the ever-evolving landscape of Managed Service Providers (MSPs) , the intricate nature of usage charges often poses a significant billing challenge. As these providers navigate through offering Unified Communications-as-a-Service (UCaaS) , Software-as-a-Service (SaaS) , and various Cloud offerings, managing these usage charges becomes more complex.

Revenue 59

Revenue Payment Features Management Software Review 59

Subscription Flow

NOVEMBER 27, 2023

In recent years, an e-commerce platform, by the name of Shopify , has grown in popularity. It was launched by Canadian entrepreneurs in 2006 and it provides online store-fronts to businesses and manages their transactions and inventory seamlessly. It can also be dubbed as a great equalizer because it empowers merchants from all around the world by helping them gain an online presence.

Merchant Services 59

Merchant Services Payment Methods Payment Services Payments 59

TurnKey Labs

NOVEMBER 27, 2023

What’s a machine learning model’s least favorite subject in school? History, because it keeps forgetting the past data. Now that we’ve got your algorithms warmed up with a tech chuckle, let’s dive into the serious business of MLOps and AIOps.

Machine Learning 57

Machine Learning Artificial Intelligence Data Business 57

User Pilot

NOVEMBER 27, 2023

Looking for a good in-app surveys tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? Let’s compare them! There are plenty of tools for in-app surveys on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Software Review 52

Software Review Technical Review Mobile Underperforming Technical Team 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

CloudKettle

NOVEMBER 27, 2023

What are Einstein Bots? Einstein Bots are Chatbots that are easy to configure from Salesforce’s User Interface. Bots automate tasks and can save costs by solving simple problems for your business. For many businesses, Bots can provide a pleasant customer experience by answering FAQs, providing basic information, and even scheduling appointments. Beyond acting as problem […] The post Einstein Bots – A Helping Hand for your Salesforce Org appeared first on CloudKettle.

Business 52

Business 52

User Pilot

NOVEMBER 27, 2023

Looking for a good event tracking tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? Let’s compare them! There are plenty of tools for event tracking on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Software Review 52

Software Review Technical Review Mobile Underperforming Technical Team 52

Audacix

NOVEMBER 27, 2023

Table Of Contents External penetration testing isn't just about protecting your applications and APIs - it should be a key part of a multifaceted security strategy that has far-reaching benefits. It aids in risk mitigation by identifying and remedying vulnerabilities promptly. External pen testing reduces the likelihood of cyber-attacks and potential data breaches from an external point of contact for the software.

Underperforming Technical Team 40

Underperforming Technical Team Cybersecurity compliance Mobile 40

User Pilot

NOVEMBER 27, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? Let’s compare them! There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Software Review 52

Software Review Technical Review Mobile Underperforming Technical Team 52

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Audacix

NOVEMBER 27, 2023

Table Of Contents Around 51% of organizations are planning to increase their investments in improving security for web applications, as per recent research from IBM. However, it is important to note that application security is not a one-time purchase or investment but an ongoing and long-term process. It's a combination of the right tools, used by people with the right skills while applying the right processes.

Software Review 40

Software Review Underperforming Technical Team DevOps as a Service compliance 40

User Pilot

NOVEMBER 27, 2023

Looking for a good tracking and measuring NPS tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? Let’s compare them! There are plenty of tools for tracking and measuring NPS on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Software Review 52

Software Review Technical Review Mobile Underperforming Technical Team 52

User Pilot

NOVEMBER 27, 2023

Looking for a good SaaS analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? Let’s compare them! There are plenty of tools for SaaS analytics on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Technical Review 52

Technical Review Software Review SaaS Scale 52