SaaStr

NOVEMBER 29, 2024

Dear SaaStr: Do VCs Favor Investing in Psychopaths? Of course not, not intentionally. But … Sort of, unintentionally. VCs have to invest in simply crazy founders. “Good” crazy. Crazy folks who will do whatever it takes to build a Unicorn, not sell at $50m, not sell at $200m, keep going, even when logic 100 times will say otherwise.

Investment 229

Investment Software Review Software Leadership 229

The Daily Egg

NOVEMBER 29, 2024

Optimizing the user experience (UX) on your website or app creates more satisfied customers, keeps them around longer, and boosts conversion rates. The post 9 UX Optimization Tricks That Work On Any Site and App appeared first on The Daily Egg.

User Experience 212

User Experience 212

SaaStr

NOVEMBER 29, 2024

I know for many, this seems a much harder time to find a new job What I can tell you is this. It’s not the crazy hiring market of 2021. But all the best start-ups and scale-ups are hiring, and even many of those doing Just OK are, too: I have at least 10 high quality portfolio companies looking hard for a great VP of Sales I have at least 8 high quality portfolio companies looking hard for a great VP of Marketing / Growth Every single portfolio company is looking to hire 2-30 great sales execs

Sales Hiring 221

Sales Hiring Scale Marketing SaaS 221

Clouded Judgement

NOVEMBER 29, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Software Rotation? Quick update this week - happy Thanksgiving everyone! Last week I wrote about what could be the start of a rotation into software (software was up, and big tech / mag7 was underperforming). Where are we one week later?

Cloud 143

Cloud Payment Features Subscription Trends 143

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

USIO

NOVEMBER 29, 2024

As businesses navigate the ever-changing landscape of digital transactions, one payment method is gaining increasing traction: Automated Clearing House (ACH) payments. Known for their efficiency and cost-effectiveness, ACH payment solutions are transforming the way organizations handle transactions. Understanding the future and value of ACH payments—and how to incorporate them into your payment… Source The post The Value of ACH Payment Solutions: How to Incorporate Them int

Payment Solutions 130

Payment Solutions Payment Methods Strategy Business 130

User Pilot

NOVEMBER 29, 2024

Are you looking for a session replay tool but not sure if Fullstory is the right option for your SaaS? This article will help you decide. In the next nine or so minutes, you will learn about: Fullstory session recording features and use cases. Fullstory pricing. The tool’s pros and cons. I also look at two alternatives, Userpilot and Hotjar, that can be a better match for your organization.

Underperforming Technical Team 88

Underperforming Technical Team compliance Software Review AI 88

Groove HQ

NOVEMBER 29, 2024

Are you a support manager who wants to help your team improve their skills? If so, you’re in the right place! When most people think of support managers, what comes to mind is daily tasks like tracking the ticket queue, setting customer satisfaction goals, and analyzing feedback. But in reality, as I’m sure you know, […] The post How Support Managers Can Help Their Teams Level Up in the Industry appeared first on Groove Blog.

Management 59

Management Customer Support 59

User Pilot

NOVEMBER 29, 2024

Many companies invest heavily in acquiring new customers, yet still struggle with growth. Why? According to product expert Dan Olsen , it’s because their “bucket” — the product itself — is leaky. Customers leave as fast as new ones come in. Dan, a Stanford-trained engineer with experience guiding companies like Intuit, understands how to optimize your product metrics for growth by focusing on retention and building a product users truly value.

Metrics 84

Metrics Scale Acquisition Retention 84

How To Buy Saas

NOVEMBER 29, 2024

Continuous learning is vital for staying competitive in today’s fast-paced world. Over 60% of companies globally now use AI-driven tools for skill assessment and development, highlighting the need for continuous learning in the workforce. Lifelong learning initiatives empower teams to adapt, excel, and drive innovation. Supporting personal and professional growth boosts skills, job satisfaction, and retention, fostering a more resilient workforce.

Education 52

Education AI Innovation Construction 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

User Pilot

NOVEMBER 29, 2024

Considering the Amplitude session replay feature and wondering if it’s the right tool for your business? Then, you are in the right place! This article dives deep into Amplitude’s session replay , exploring its characteristics, use cases, and limitations. We also reveal an alternative tool with even more expansive features and excellent value for money.

Pricing 82

Pricing Banking Retention Enterprise 82

Sales Hacker

NOVEMBER 29, 2024

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ revenue professionals weekly to stay up-to-date and scale their companies and careers. GTMnow is the media brand of GTMfund – sharing go-to-market advice from the top 1% of revenue operators including the 350 executives behind the fund, news, and our viewpoints from working with hundreds of portfolio companies.

Investment 74

Investment Technical Review Development Team Review Scale 74

User Pilot

NOVEMBER 29, 2024

Pendo is a great solution. But is it the best session replay tool for your SaaS? And more importantly, does it offer the best value for money? This article will help you decide. I review the Pendo session replay feature – covering what it does, its key features, and where it may fall short. I will also show you how Userpilot session recordings compare to Pendo’s to give you an alternative to consider.

User Experience 80

User Experience AI Pricing Trends 80

User Pilot

NOVEMBER 29, 2024

Curious about how you can use a tool like Appcues to grow your product? What are its best features and are there any drawbacks you should be aware of before investing in it? We answer these questions in this article and dive deep into the use cases of Appcues, its pros and cons, along its pricing. We’ll also explore an alternative tool for product growth that offers more value for money.

Pricing 52

Pricing Onboarding Mobile Engagement 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue