SaaStr

DECEMBER 1, 2023

Dear SaaStr: What Do You Do When You Lose a Deal? #1: Put the company right back into your drip market campaign. But a special one for Lost Deals You Want to Win Back Later. Because you’ll have at least 3 more chances to close them — if you go long: 10 months out (Renewal #1). If your competitor really screwed it up. 20 months out (Renewal #2).

Sales 257

Sales SaaS Marketing 257

Clouded Judgement

DECEMBER 1, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Amazon ReInvent This week Amazon had their annual AWS ReInvent conference. Couple takeaways for me: 2024 is shaping up to be the “prototype to production” year for AI. This year, there was tons of experimentation.

AWS 296

AWS Cloud AI Search Cost optimization & reporting 296

The Daily Egg

DECEMBER 1, 2023

The truth is, if your website doesn’t provide a good user experience (UX), your customers are less likely to return. Great UX. The post UXtweak Review appeared first on The Daily Egg.

User Experience 272

User Experience Sales 272

SaaStr

DECEMBER 1, 2023

Hiring a VP of Sales isn’t new, but the conversations have evolved as the world has. SaaStr’s own Jason Lemkin shares the top 10 mistakes he sees during the hiring process during Workshop Wednesday, held every Wednesday at 10 a.m. PST. Jason has written about the cheat codes for hiring VPs of Sales since 2012 and realized it was worth a deeper dive.

Sales Hiring 152

Sales Hiring Sales Recruiting Sales Interviewing 152

Advertisement

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

The Daily Egg

DECEMBER 1, 2023

A free Session Initiation Protocol (SIP) trunk seems like a great way businesses and organizations can save money on their VoIP phone. The post A Free SIP Trunk is Normal – Here’s How You Save Real Money appeared first on The Daily Egg.

Business 265

Business 265

Buffer Resources

DECEMBER 1, 2023

As part of my comprehensive Buffer onboarding — which had me up and running at full speed in a matter of weeks — I was tasked with setting up intro calls with the company executives.  The prospect of sitting down (even virtually) with our CEO and other senior Bufferoos was daunting for a newbie. I was pretty nervous (in hindsight, I really didn’t need to be!).

VP of Engineering 106

VP of Engineering Part-Time CTO New CTO CTO 106

Sales Hacker

DECEMBER 1, 2023

It’s no secret that this has been a tough year in the software and technology industry. However, there are companies excelling despite the challenging macro environment. How are they doing it? Is it their vertical? Are they simply ‘the lucky ones’? Most often, it comes down to go-to-market (GTM) execution. Take a peek behind the curtain with me on certain areas of insight into two companies that are excelling – let’s get into it.

Scale 93

Scale Outsourced Development Technical Review Acquisition 93

The Moz Blog

DECEMBER 1, 2023

Learn about link building for your local business in this Whiteboard Friday with Amanda Jordan.

Business 117

Business 117

Sales Hacker

DECEMBER 1, 2023

Traditional outbound is delivering diminishing returns across the entire technology landscape. Not only has the function grown in popularity but automation has allowed us to increase the volume per rep dramatically which leaves prospects overwhelmed and unresponsive. Luckily, there is a better way. Join Lars Nilsson and GTMfund to learn how to implement Account-based Sales Development (ABSD) strategies in your sales playbook – foster meaningful customer relationships while delivering real measur

Technology 68

Technology Sales Development Strategy 68

Advertisement

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

TurnKey Labs

DECEMBER 1, 2023

Did you know that organizations with highly-rated cultures of recognition are 2.5 times more likely to witness improved employee engagement? This statistic encapsulates a profound truth — that acknowledgment and appreciation within a workplace can fundamentally transform the dynamics between an organization and its employees.

Company Culture 62

Company Culture Engagement Metrics Retention 62

Subscription Flow

DECEMBER 1, 2023

Recurring revenue models, or subscription models , can be a great way for businesses to generate income while providing customers with the options they want. This trend is even affecting business-to-business enterprises. For instance, certain aircraft manufacturers are switching from selling jet engines to leasing them as a service that includes upkeep and repairs.

Payment Features 59

Payment Features Subscription Metrics Business 59

ChurnZero

DECEMBER 1, 2023

The essential handbook for building the modern customer success program Are you ready to elevate your SaaS business with a robust customer success program? Dive into “the ultimate guide to customer success in SaaS” and gain the insights and strategies you need to create a high-performing customer success team. This comprehensive guide covers everything from foundational principles to advanced strategies, ensuring you have the knowledge to drive customer satisfaction and business grow

Customer Success 52

Customer Success SaaS Compensation Operational efficiency. 52

TurnKey Labs

DECEMBER 1, 2023

A lot of companies continue to be oblivious of the fact that there is an entire industry dedicated to helping their businesses grow by providing amazing talents from all over the world. These HR recruiting firms have been on the spotlight for years now thanks to the high-quality services they offer at very competitive prices.

Pricing 52

Pricing Business 52

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Chargebee

DECEMBER 1, 2023

The reality is that each email you create can contribute to improving customer retention. Rather than treating emails solely as a means of completing transactions, approach them as opportunities to foster connections and establish confidence in every user interaction. Whenever you send an email for a password reset, feature update, or promotional offer, use the chance to remind users of the benefits your product or service provides.

Retention 52

Retention Engagement Strategy 52

SaaS Metrics

DECEMBER 1, 2023

In the ever-evolving landscape of retail, businesses are constantly seeking innovative solutions to streamline operations and enhance the customer experience. One such technological marvel that has revolutionized the retail sector is Point of Sale (POS) systems powered by Software as a Service (SaaS). This dynamic duo has not only simplified transaction processes.

Point of Sale 52

Point of Sale SaaS Sales Innovation 52

Chargebee

DECEMBER 1, 2023

In the dynamic world of eCommerce, your customers crave shopping experiences that are not only smooth but also profoundly personalized. Chargebee’s widgets and APIs are meticulously crafted to revolutionize how your customers interact with your product descriptions, carts, and checkout pages—focusing on the flexibility and innovation that today’s consumers demand, Chargebee opens up new avenues for your business to connect more meaningfully with your audience.

Innovation 52

Innovation Business 52

SmartKarrot

DECEMBER 1, 2023

As a seasoned professional in the realm of Customer Success , I’ve witnessed firsthand the intricate dance of client onboarding. Crafting an effective Client Onboarding Playbook is an art, but it’s not immune to pitfalls. In this piece, I’ll delve into the top seven mistakes that can plague your playbook, drawing on my experience to guide you toward a seamless onboarding process.

Onboarding 10

Onboarding Scale Communication User Experience 10

Advertisement

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise