SaaStr

AUGUST 17, 2024

Dear SaaStr: Does It Make Sense to Have Post-Sales Functions Report into Sales? In theory — maybe. In theory, why not let sales “keep” the customer longer? They already know the customer, after all. But in practice — this doesn’t work that well. Even if having a CRO own post-sales and CS is becoming much more common these days. A “true” VP of Sales often wants nothing more to do with a customer after a deal closes.

Sales Hiring 286

Sales Hiring Sales Customer Success Revenue 286

User Pilot

AUGUST 17, 2024

The reality of being a product manager is often different from what many might expect. Instead of being at the helm and steering the product development process to maximize its value, you become a glorified backlog manager at the whim of your stakeholders. Sounds familiar? If yes, the “Anti-BS Product Management: Driving Value When Everyone Distracts You” talk by David Pereira at this year’s Product Drive is a must-view.

Management 105

Management Strategy Development Innovation 105

SaaS Metrics

AUGUST 17, 2024

A simple grasp of cloud hosting security can empower you to safeguard your data—discover the essential concepts every non-techie should understand. The post Understanding Cloud Hosting Security: What Non-Techies Need to Know first appeared on SaaS Metrics.

Cloud 52

Cloud Metrics SaaS Data 52

User Pilot

AUGUST 17, 2024

Would you like to see into your customers’ minds and understand how they interact with your product? A click tracker is as close as you’ll get to reading minds. This article will show you different types of click trackers, benefits, and use cases + how to automatically track customer clicks with Userpilot for more effective product analytics.

User Experience 98

User Experience Onboarding Engagement Engineering 98

Speaker: Jay Allardyce

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

SaaS Metrics

AUGUST 17, 2024

Maximize your website's potential by exploring the pros and cons of various web hosting options—discover which type suits your needs best! The post The Pros and Cons of Different Types of Web Hosting first appeared on SaaS Metrics.

Metrics 52

Metrics SaaS Cloud 52

SaaStr

AUGUST 17, 2024

Customer-facing sales is a critical area of SaaS that drives growth and revenue retention. Pia Heilmann, VP of Sales EMEA at Klaviyo, shares how to master the art of customer-facing sales in an increasingly competitive market. You need to understand and empathize with your customers, and this applies at all stages of the customer journey. To do that, you must: Align internally Understand your customer through data Maintain agility and adaptability We’re all consumers and like to be spoken to in

Scale 238

Scale Sales Hiring Sales Technical Review 238

User Pilot

AUGUST 17, 2024

Shelterluv is a CRM solution for animal shelters and rescues. The platform enables customers to handle tasks like tracking animal intake, medical history, adoptions, transfers, and other outcomes. We recently caught up with Matthew Brown, Shelterluv ’s Senior Customer Solutions Manager, who is in charge of their support and onboarding department. The main topic?

Customer Support 87

Customer Support Onboarding Pricing Communication 87

User Pilot

AUGUST 17, 2024

‘How to optimize your product metrics for growth’ by Dan Olsen is one of the talks in this year’s Product Drive hosted by Userpilot. Intrigued? In this article, you will learn who Dan Olsen is, discover the core ideas from his book The Lean Product Playbook, and find out what you can expect from his talk. Let’s dive in! TL;DR Dan Olsen is a well-known product coach, speaker, and the author of the Lean Product Playbook, in which he introduces his Lean Product Methodology.

Metrics 82

Metrics Acquisition Retention Onboarding 82

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer service representatives, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Technical Review 52

Technical Review Software Review Social Media Onboarding 52

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Intelligence

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer support specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Customer Support 52

Customer Support Social Media Onboarding Trends 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for product assistants, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Interviewing 52

Interviewing Market Research Onboarding Trends 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer success analysts, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Customer Success 52

Customer Success Churn Trends Retention 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for product support specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Onboarding 52

Onboarding Customer Support Social Media Trends 52

Speaker: Jamie Bernard

Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.

Management

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer success directors, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Customer Success 52

Customer Success Scale Leadership Churn 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer experience analysts, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Software Review 52

Software Review Customer Lifetime Value Customer Support Onboarding 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer onboarding coordinators, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Onboarding 52

Onboarding Interviewing Software Review Customer Success 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for product coordinators, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Scale 52

Scale Leadership Interviewing Trends 52

Advertisement

Discover what B2B SaaS needs to know to become a Payment Facilitator. This guide includes: Earning Revenue from Payments Bank Sponsorship, Underwriting Risk Requirements In depth Descriptions of Staff Requirements Detailed Timeline Itemized Cost List Case Study And more!

SaaS Payments

User Pilot

AUGUST 17, 2024

Looking to get started with click funneling? This powerful marketing strategy can significantly boost your conversions and fuel product-led growth when applied correctly. In this article, we’ll cover the fundamentals and best practices of click funnels, from the initial steps of conducting user research to more advanced aspects like lead classification and conversion rate optimization.

Sales Funnel 84

Sales Funnel SaaS Benchmarks Social Media 84

User Pilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. Sign up for “How World-Class Product Teams Are Winning in the AI Era” by Carlos Gonzalez de Villaumbrosia.

Underperforming Technical Team 81

Underperforming Technical Team AI Technical Review CTO Coach 81