Sat.Aug 17, 2024

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Dear SaaStr: Does It Make Sense to Have Post-Sales Functions Report into Sales?

SaaStr

Dear SaaStr: Does It Make Sense to Have Post-Sales Functions Report into Sales? In theory — maybe. In theory, why not let sales “keep” the customer longer? They already know the customer, after all. But in practice — this doesn’t work that well. Even if having a CRO own post-sales and CS is becoming much more common these days. A “true” VP of Sales often wants nothing more to do with a customer after a deal closes.

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Anti-BS Product Management: Driving Value When Everyone Distracts You – By David Pereira

User Pilot

The reality of being a product manager is often different from what many might expect. Instead of being at the helm and steering the product development process to maximize its value, you become a glorified backlog manager at the whim of your stakeholders. Sounds familiar? If yes, the “Anti-BS Product Management: Driving Value When Everyone Distracts You” talk by David Pereira at this year’s Product Drive is a must-view.

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Mastering the Art of Customer-Focused Sales with Klaviyo’s VP of Sales, EMEA

SaaStr

Customer-facing sales is a critical area of SaaS that drives growth and revenue retention. Pia Heilmann, VP of Sales EMEA at Klaviyo, shares how to master the art of customer-facing sales in an increasingly competitive market. You need to understand and empathize with your customers, and this applies at all stages of the customer journey. To do that, you must: Align internally Understand your customer through data Maintain agility and adaptability We’re all consumers and like to be spoken to in

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Click Tracker: Benefits, Types & Use Cases + How to Implement It

User Pilot

Would you like to see into your customers’ minds and understand how they interact with your product? A click tracker is as close as you’ll get to reading minds. This article will show you different types of click trackers, benefits, and use cases + how to automatically track customer clicks with Userpilot for more effective product analytics.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Understanding Cloud Hosting Security: What Non-Techies Need to Know

SaaS Metrics

A simple grasp of cloud hosting security can empower you to safeguard your data—discover the essential concepts every non-techie should understand. The post Understanding Cloud Hosting Security: What Non-Techies Need to Know first appeared on SaaS Metrics.

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The Pros and Cons of Different Types of Web Hosting

SaaS Metrics

Maximize your website's potential by exploring the pros and cons of various web hosting options—discover which type suits your needs best! The post The Pros and Cons of Different Types of Web Hosting first appeared on SaaS Metrics.

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How Shelterluv Improved Customer Experiences by Switching from Pendo to Userpilot

User Pilot

Shelterluv is a CRM solution for animal shelters and rescues. The platform enables customers to handle tasks like tracking animal intake, medical history, adoptions, transfers, and other outcomes. We recently caught up with Matthew Brown, Shelterluv ’s Senior Customer Solutions Manager, who is in charge of their support and onboarding department. The main topic?

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Step-by-Step Guide to Click Funneling For SaaS

User Pilot

Looking to get started with click funneling? This powerful marketing strategy can significantly boost your conversions and fuel product-led growth when applied correctly. In this article, we’ll cover the fundamentals and best practices of click funnels, from the initial steps of conducting user research to more advanced aspects like lead classification and conversion rate optimization.

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How to Optimize Your Product Metrics for Growth? Insights from Dan Olsen

User Pilot

‘How to optimize your product metrics for growth’ by Dan Olsen is one of the talks in this year’s Product Drive hosted by Userpilot. Intrigued? In this article, you will learn who Dan Olsen is, discover the core ideas from his book The Lean Product Playbook, and find out what you can expect from his talk. Let’s dive in! TL;DR Dan Olsen is a well-known product coach, speaker, and the author of the Lean Product Playbook, in which he introduces his Lean Product Methodology.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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Best Resources for Customer Service Representatives

User Pilot

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer service representatives, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

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Best Resources for Customer Support Specialists

User Pilot

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer support specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

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Best Resources for Product Assistants

User Pilot

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for product assistants, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

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Best Resources for Customer Success Analysts

User Pilot

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer success analysts, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Best Resources for Customer Onboarding Coordinators

User Pilot

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer onboarding coordinators, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

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Best Resources for Product Coordinators

User Pilot

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for product coordinators, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

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Best Resources for Product Support Specialists

User Pilot

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for product support specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

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Best Resources for Customer Success Directors

User Pilot

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer success directors, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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Best Resources for Customer Experience Analysts

User Pilot

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer experience analysts, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

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How World-Class Product Teams Are Winning in the AI Era by Carlos Gonzalez de Villaumbrosia

User Pilot

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. Sign up for “How World-Class Product Teams Are Winning in the AI Era” by Carlos Gonzalez de Villaumbrosia.