SaaStr

AUGUST 17, 2024

Dear SaaStr: Does It Make Sense to Have Post-Sales Functions Report into Sales? In theory — maybe. In theory, why not let sales “keep” the customer longer? They already know the customer, after all. But in practice — this doesn’t work that well. Even if having a CRO own post-sales and CS is becoming much more common these days. A “true” VP of Sales often wants nothing more to do with a customer after a deal closes.

Sales Hiring 321

Sales Hiring Sales Customer Success Revenue 321

User Pilot

AUGUST 17, 2024

The reality of being a product manager is often different from what many might expect. Instead of being at the helm and steering the product development process to maximize its value, you become a glorified backlog manager at the whim of your stakeholders. Sounds familiar? If yes, the “Anti-BS Product Management: Driving Value When Everyone Distracts You” talk by David Pereira at this year’s Product Drive is a must-view.

Management 103

Management Strategy Development Innovation 103

SaaStr

AUGUST 17, 2024

Customer-facing sales is a critical area of SaaS that drives growth and revenue retention. Pia Heilmann, VP of Sales EMEA at Klaviyo, shares how to master the art of customer-facing sales in an increasingly competitive market. You need to understand and empathize with your customers, and this applies at all stages of the customer journey. To do that, you must: Align internally Understand your customer through data Maintain agility and adaptability We’re all consumers and like to be spoken to in

Scale 298

Scale Sales Hiring Sales Technical Review 298

User Pilot

AUGUST 17, 2024

Would you like to see into your customers’ minds and understand how they interact with your product? A click tracker is as close as you’ll get to reading minds. This article will show you different types of click trackers, benefits, and use cases + how to automatically track customer clicks with Userpilot for more effective product analytics.

User Experience 96

User Experience Onboarding Engagement Engineering 96

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

SaaS Metrics

AUGUST 17, 2024

A simple grasp of cloud hosting security can empower you to safeguard your data—discover the essential concepts every non-techie should understand. The post Understanding Cloud Hosting Security: What Non-Techies Need to Know first appeared on SaaS Metrics.

Cloud 52

Cloud Metrics SaaS Data 52

SaaS Metrics

AUGUST 17, 2024

Maximize your website's potential by exploring the pros and cons of various web hosting options—discover which type suits your needs best! The post The Pros and Cons of Different Types of Web Hosting first appeared on SaaS Metrics.

Metrics 52

Metrics SaaS Cloud 52

User Pilot

AUGUST 17, 2024

Shelterluv is a CRM solution for animal shelters and rescues. The platform enables customers to handle tasks like tracking animal intake, medical history, adoptions, transfers, and other outcomes. We recently caught up with Matthew Brown, Shelterluv ’s Senior Customer Solutions Manager, who is in charge of their support and onboarding department. The main topic?

Customer Support 85

Customer Support Onboarding Pricing Communication 85

User Pilot

AUGUST 17, 2024

Looking to get started with click funneling? This powerful marketing strategy can significantly boost your conversions and fuel product-led growth when applied correctly. In this article, we’ll cover the fundamentals and best practices of click funnels, from the initial steps of conducting user research to more advanced aspects like lead classification and conversion rate optimization.

Sales Funnel 82

Sales Funnel SaaS Benchmarks Social Media 82

User Pilot

AUGUST 17, 2024

‘How to optimize your product metrics for growth’ by Dan Olsen is one of the talks in this year’s Product Drive hosted by Userpilot. Intrigued? In this article, you will learn who Dan Olsen is, discover the core ideas from his book The Lean Product Playbook, and find out what you can expect from his talk. Let’s dive in! TL;DR Dan Olsen is a well-known product coach, speaker, and the author of the Lean Product Playbook, in which he introduces his Lean Product Methodology.

Metrics 80

Metrics Acquisition Retention Onboarding 80

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer service representatives, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Technical Review 52

Technical Review Software Review Social Media Onboarding 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer support specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Customer Support 52

Customer Support Social Media Onboarding Trends 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for product assistants, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Interviewing 52

Interviewing Market Research Onboarding Trends 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer success analysts, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Customer Success 52

Customer Success Churn Trends Retention 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer onboarding coordinators, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Onboarding 52

Onboarding Interviewing Software Review Customer Success 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for product coordinators, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Scale 52

Scale Leadership Interviewing Trends 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for product support specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Onboarding 52

Onboarding Customer Support Social Media Trends 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer success directors, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Customer Success 52

Customer Success Scale Leadership Churn 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer experience analysts, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Software Review 52

Software Review Customer Lifetime Value Customer Support Onboarding 52

User Pilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. Sign up for “How World-Class Product Teams Are Winning in the AI Era” by Carlos Gonzalez de Villaumbrosia.

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Underperforming Technical Team AI Technical Review CTO Coach 79