SaaStr

MAY 15, 2024

A lot of you reading SaaStr are probably more B2B SaaS oriented and may not be paying attention to the consumer market, but it’s already massive and is continuing to grow quickly. In this week’s Workshop Wednesday, RevenueCat CEO Jacob Eiting and Growth Advocate David Barnard share their annual State of Subscription Apps report with us. You can tune into Workshop Wednesday every single Wednesday at 10 a.m.

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Payment Features Subscription B2B Mobile 306

Tom Tunguz

MAY 15, 2024

On Thursday May 30th at 9:30 Pacific time, Office Hours will host Benn Stancil. Benn co-founded Mode, a analytics platform acquired by ThoughtSpot. He writes about the future of data & analytics on his blog & asks deep questions about core tenets of software including Do software companies actually have good margins? & Disband the analytics team.

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AI Software Data 222

SaaStr

MAY 15, 2024

So with public SaaS companies continuing to grow, but revenue multiples often at relative lows, it can make sense in some cases to “go private”, invest in more growth for a few years, and try to IPO again down the road. Qualtrics did it, nCino just did it, and the latest is Squarespace. They are going private at an almost $7 Billion valuation.

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Scaling Payment Features Subscription Pricing 300

Sparktoro

MAY 15, 2024

I go to a lot of conferences. They built my career, and I have a soft spot in my heart for them. But, best I can tell, 2023 had both the fewest marketing conferences and the fewest total attendees of any year in the past 15.

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Marketing 127

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Buffer Resources

MAY 15, 2024

When you film a great video for TikTok, you might naturally want to cross-post it to other platforms – maybe YouTube Shorts or Instagram Reels. After all, why film all-new content when you already have something you’ve proven works?  However, as is the case with most competing sites, the algorithms of other top social media platforms don’t like content from other sites.

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Social Media Trends Payment Features Subscription 126

Andreessen Horowitz

MAY 15, 2024

In this episode of the AI + a16z podcast, recorded live at our San Francisco office, security-startup founders Dean De Beer (Command Zero), Kevin Tian (Doppel), and Travis McPeak (Resourcely) share their thoughts on generative AI, as well as their experiences building with LLMs and dealing with LLM-based threats. Here’s a sample, from Dean, discussing the myriad considerations when choosing and operating a large language model: “The more advanced your use case is, the more requiremen

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Generative AI Artificial Intelligence AI Startup 111

Totango

MAY 15, 2024

“AI may not replace me, but AI will definitely change the way I work.” This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. As CS grapples with rapidly evolving AI opportunities, executives from top companies gathered to share their hot takes on the advancements that will shape the future of the industry.

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Customer Success AI Underperforming Technical Team Technical Review 107

Andreessen Horowitz

MAY 15, 2024

Regulators influenced by the big companies create barriers to entry and curtail innovation.

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AI Innovation 111

User Pilot

MAY 15, 2024

What are Amplitude integrations? How do they work? These are 2 of the questions we answer in this article. The main reason you should read it? To learn about the 15 best integrations that the Amplitude product analytics platform offers its customers! Let’s dive right in! TL;DR Amplitude integrations are connections that allow businesses to sync data between Amplitude and other tools or data sources for cross-platform data collection, management, and analysis.

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Business SaaS Mobile Engagement 84

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Chargebee

MAY 15, 2024

In today’s competitive market, where customer retention is crucial for business success, every missed opportunity can be a significant setback. In the 2024 State of Subscriptions and Revenue Growth report, 86% of subscription leaders agree that customer retention is a higher or equal priority than acquisition. Consider this: You’ve developed an excellent offer strategy to retain customers considering cancellation.

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Retention AI Acquisition Payment Features 52

User Pilot

MAY 15, 2024

Offering contextual customer experiences is critical to achieving your business goals. While it can be challenging to manage customer expectations, they are the soul of every business and deserve the best care. This article discusses 8 practical examples of contextual experiences that craft relevant messaging in different contexts to appeal to their audiences.

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SaaS Customer Lifetime Value Onboarding Churn 52

ChurnZero

MAY 15, 2024

Most CSMs are struggling to hit their goals this year, according to new research. In a poll of CSMs conducted by ChurnZero and SuccessCOACHING , only 41% of CSMs said they could achieve their goals without working extra hours on evenings or weekends, and just 40% said their goals are realistic. Given the last two years of RIFs and pre-emptive job moves, and higher workloads for the CSMs who’ve stayed in place, that’s not entirely surprising.

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Leadership Customer Success Scale Management 52

How To Buy Saas

MAY 15, 2024

In today’s world, cloud computing has become very popular among businesses of all sizes because of its effective tech services. Cloud computing services have helped businesses conveniently access and utilize tools to perform different tasks. There are various Cloud service models to choose from, like IaaS PaaS SaaS, and you may get confused while making a decision.

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DevOps as a Service Marketplace as a Service Cloud SaaS 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Scytale

MAY 15, 2024

Achieving and maintaining compliance with data privacy and security frameworks is a complex undertaking that requires a multi-faceted approach. From automation tools to consultancy services, penetration testing to third-party audits, there are several crucial components that organizations must consider. This comprehensive list of must-haves will help you understand some key elements required to ensure your organization meets and sustains compliance standards effectively.

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compliance Technical Review Systems Review Software Review 52

FastSpring

MAY 15, 2024

An evidentiary hearing in the Epic Games v. Apple case is following up on whether Apple has truly complied with the U.S. District Judge Yvonne Gonzalez Rogers’ order to allow app developers to “steer” users to third-party payment options outside of the native App Store. After a rejection by the U.S. Supreme Court in January allowed the lower courts’ rulings to take effect, Apple responded immediately by filing court documents that outlined its plans to comply, but those plans preserved most of A

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Merchant Services Payment Solutions Payment Services Payments 93