SaaStr

APRIL 30, 2024

How do you build GTM efficiency in SMB sales? The CRO at Owner, Kyle Norton, shares his learnings and strategies for building better efficiency into your GTM motion at Workshop Wednesday, held every Wednesday at 10 a.m. PST. While this title is SMB-oriented, the advice applies to Mid-Market and Enterprise, too. The three topics we’ll focus on are: The importance of staying focused and how to say no.

Scale 305

Scale SMB Sales Hiring Sales 305

Tom Tunguz

APRIL 30, 2024

Amazon announced their earnings yesterday. Like Microsoft & Google, Amazon’s Web Service business is seeing a surge of growth, up from 13% annual to 17% annual growth (16% when excluding the leap year). Aside from the overall growth of these clouds increasing, the massive investment in CapEx data centers, power plants, and GPUs is stunning.

Cloud 289

Cloud AWS Azure AI 289

SaaStr

APRIL 30, 2024

So averages can be a bit misleading, especially once you are looking at the Best of the Best. The SaaS companies that actually IPO’d. But those ones are the ones we have great data on. And how old is the average SaaS CEO at … founding? The answer is 33: Some were younger, some older, of course. Scott and Michael were 22 when they started Atlassian.

SaaS 305

SaaS Cloud Engineering Technology 305

The Moz Blog

APRIL 30, 2024

Learn how to not get taken for a ride when starting your career in SEO. Jo writes about her experience working client-side, in an agency, and freelancing.

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

SaaStr

APRIL 30, 2024

Assume you can’t kick out investors. And plan accordingly. There are some limited exceptions, especially if you do nonstandard types of convertible debt or only raise a very small amount of capital. But for the most part, you are stuck with your investors forever. In the U.S. and Delaware and California, and under standard VC terms, it’s almost impossible not just to kick investors out — but even to deny them a vote.

Leadership 287

Leadership 287

Inturact

APRIL 30, 2024

If you're like many SaaS founders, product marketers, and managers, you might find yourself in this spot: You've signed up for Userpilot, but you're not sure if now's the right time to dive into setting it up. Maybe you're delaying the kickoff to dodge any future problems, or maybe you're just not clear on how to get clear. And you're worried about not making the most of your Userpilot subscription if you jump in unprepared.

Onboarding 105

Onboarding Payment Features Subscription Product Marketing 105

Buffer Resources

APRIL 30, 2024

Many of the clients I've worked with in my strategy firm who are neurodivergent deal with imposter syndrome or believe their brains are holding them back. Personally, I think this trait can be a superpower. Being an entrepreneur with ADHD has always felt natural to me. Rather than trying to bend my ways of working to align with the norms of others, I’ve been able to build my business from day one in a way that leans into my unique strengths and supports the way that ADHD shows up for

AI 108

AI ChatGPT Social Media Business 108

Sales Hacker

APRIL 30, 2024

Eric Gilpin is Chief Revenue Officer of G2, the world’s largest and most trusted software marketplace. In this role he oversees all aspects of G2’s revenue generation, including global sales and customer success, enablement, partnerships, and revenue operations. An experienced leader with 20+ years of experience building and scaling large technology businesses, Eric joined G2 from Upwork, where he oversaw a global team of 400+ and helped lead the company to a successful IPO in 2018 (NASDAQ

Scale 101

Scale Enterprise Sales Hiring Outsourced Development 101

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. Follow this show on our podcast feed so you don't miss an episode. In this conversation, a16z General Partner David Haber talks with Marty Chavez, vice chairman and partner at Sixth Street Partners, about the foundational role he’s h

Artificial Intelligence 91

Artificial Intelligence AI Banking AWS 91

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

User Pilot

APRIL 30, 2024

Wondering what a marketing growth strategy is? If so, we’ve got you covered. From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Let’s get to it. TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention.

Underperforming Technical Team 90

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 90

Stax

APRIL 30, 2024

Accepting card payments is a must for small to medium businesses today. Whether you’re a freelance service provider, a cafe owner, or a retailer, card payments are king, and your credit card processing account is where you hold power to manage and control your fees. Debit and credit card processing all come at a cost for merchants. You may not be able to control the rates set by the banks and card providers, but what you can do is manage those fees through your payment processor.

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

User Pilot

APRIL 30, 2024

What is value-based growth? And does it work with the product-led growth model? That’s just a couple of questions I asked Krzysztof Szyszkiewicz and Jakub Jukowski of Valueships , a leading pricing optimization consultancy. From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps.

Strategy 88

Strategy SaaS Customer Lifetime Value Education 88

Stax

APRIL 30, 2024

Whether you run a small online store or a major brand, accepting electronic payments is a must for all businesses. According to Onbe, 73% of consumers prefer using digital payments like cards and payment apps. But to seamlessly receive these payments as a merchant, you’ll need merchant processing services. These are solutions that help you authenticate and accept payments according to your business requirements.

Merchant Services 88

Merchant Services Payment Services Payment Solutions Payment Methods 88

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

User Pilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead. Who is Marty Cagan? Marty Cagan is a well-known figure in the product management and technology industry.

Management 86

Management Underperforming Technical Team Innovation Generative AI 86

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. Follow this show on our podcast feed so you don't miss an episode. In this conversation, a16z General Partner Angela Strange talks with J eff Sloan, former CEO of Global Payments, about how he was early to spot significant industry t

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

User Pilot

APRIL 30, 2024

Customer progress tracking can help you understand how customers make progress with your product. Based on such product analytics , you can further improve your product offerings and drive growth. There are several ways to perform progress tracking, and we discuss all of them here for you. So, without further ado, let's dive in! TL;DR Customer progress tracking includes all the steps taken to monitor customer advancement toward a desired or set goal with your product or service.

SaaS 85

SaaS Sales Funnel Engagement Software 85

Nimble - Sales

APRIL 30, 2024

As the world is busy bursting into bloom this spring, it’s the perfect time for you to plant the seeds for your business’s growth and nurture them into full flourish! We’ve gathered insights from seasoned business leaders and entrepreneurs who have cultivated their ventures from budding startups into thriving enterprises. Their journeys, filled with challenges […] The post Sowing the Seeds of Success: A Guide to Growing Your Business This Spring appeared first on Nimble Blog.

Business 80

Business Enterprise Startup 80

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

User Pilot

APRIL 30, 2024

Product-led growth is all the rage in the SaaS industry. But does it work well for all types of companies and are there any mistakes jeopardizing your chances of achieving PLG success ? Wes Bush , Founder and CEO of ProductLed and bestselling author of Product-Led Growth: How To Build a Product That Sells Itself, dives into this topic in an interview with Userpilot.

Interviewing 83

Interviewing Scale Strategy AI 83

Andreessen Horowitz

APRIL 30, 2024

The a16z Fintech team connects ambitious tech founders with financial services leaders who recognize the power of generative AI.

Banking 73

Banking AI Generative AI 73

User Pilot

APRIL 30, 2024

In SaaS, product experience management is essential to design a high-quality in-app experience for every user. But how can you transform mere product interactions into a delightful journey? Let’s explore what product experience management is, why it’s crucial, and some effective use cases demonstrating the impact of PxM on product engagement. TL;DR Product experience management (PxM) is a discipline that focuses on leveraging product data to deliver superior product experiences —making the

Management 81

Management Customer Lifetime Value Engagement Retention 81

Baremetrics

APRIL 30, 2024

Here at Baremetrics, we pride ourselves on our detailed revenue analytics and actionable insights for subscription businesses. Designed specifically with SaaS brands and startups in mind, we understand that accurate, clear metrics are essential to making actionable decisions.

Payment Features 52

Payment Features Subscription Sales Startup 52

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

User Pilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. But how does one actually go about collecting feedback , prioritizing it, and using it to make key product decisions? Meagan Glenn , Senior Program Manager (Success and Product) from Lavender lays it out for us in this interview. Glenn delves into different ways for leveraging feedback, managing negative responses, common mistakes companies should avoid, and much much more.

Interviewing 79

Interviewing Software Review Outsourced Development Trends 79

Baremetrics

APRIL 30, 2024

An estimated 504.9 million people are expected to listen to podcasts in 2024, and Apple is one of the leading podcasting platforms on the market today.

Metrics 52

Metrics Software Marketing 52

User Pilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resour

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SaaS Payments Payment Methods Payment Services Payment Solutions 77

Baremetrics

APRIL 30, 2024

Startups can use financial modeling to predict their future financial performance and thus make smart strategic decisions based on projected revenue impact. Since startups are often focused on rapid growth and aggressive client acquisition while typically facing tight budgets, accurate financial models can be invaluable.

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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

User Pilot

APRIL 30, 2024

What’s one of the biggest factors impacting how many users use your product ? Your adoption rate. The higher your adoption rate, the more customers will use your product, resulting in more revenue. This article will look at what the adoption rate is, what factors influence it, how you can calculate your adoption rate, and how to improve it. TL;DR Adoption rate measures how quickly new features or products gain popularity and usage, indicating their success and user appeal.

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Payments Payment Solutions AI Search Payment Services 75

Baremetrics

APRIL 30, 2024

Customer acquisition is understandably a core focus for many startups and SaaS brands. Attracting and converting new customers is essential for long-term growth, but customer retention is critical, too.

Customer Success 52

Customer Success Acquisition Retention Startup 52

User Pilot

APRIL 30, 2024

Wondering how to properly measure user experience and what metrics to track? Let’s explore what the user experience is, the types of metrics you can use, and how to measure them to improve product engagement. TL;DR User experience encompasses all aspects of a user’s interaction with a product; it includes every factor that provides value to the user, such as ease of use, relevance, and efficient UI.

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User Experience Metrics Engagement Scale 52