SaaStr
OCTOBER 14, 2024
A few bits of advice you hear a lot in SaaS that I think often don’t really work in practice: Move to annual contracts to generate more cash. Sure, if customers want to pay annually for a discount — do it. Do it. But if your product is cheap, many will prefer to pay monthly. Force them to go annual, and you are just adding friction to the sales process.
FastSpring
OCTOBER 14, 2024
After Google was warned in August by U.S. District Judge James Donato that the court is “going to tear the barriers down,” the judge’s injunction was issued on Monday, Oct. 7 detailing what exactly that would mean for Google. The company must make several changes regarding its Play Store for Android apps according to AP News , after a jury found in Dec. 2023 that Google Play and Google Play Billing represent an illegal monopoly run by Google.
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SaaStr
OCTOBER 14, 2024
Dear SaaStr: What is The Strangest Thing You Have Learned About Entrepreneurship? To me the “strangest” thing I learned is that you get pretty good around Year 3–4. Almost automatically. And somewhere around Year 5 at least, if you make it that long — you know exactly what to do. I always had imposter syndrome as a CEO and founder — and still do. I never thought I could be as good as any of the successful founders I knew.
Totango
OCTOBER 14, 2024
Key takeaways : The buying cycle is more complex than ever, with increased scrutiny from finance. Every business needs a customer-led growth motion to stay in business for the long term. Go-to-market teams need to prioritize customer ROI as the driver of decision-making, metrics tracking, and relationship management. Account executives can’t sell like it’s 2017 anymore.
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Stax
OCTOBER 14, 2024
As a business owner, the number of executive decisions that need to be made on a day-to-day basis can be scary at times. Hunting for a payment processor provider for your business shouldn’t be one of those things. When digging through the thousands of solutions that are meant to help you accept payments, finding the right tools is a priority but it’s not everything.
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Totango
OCTOBER 14, 2024
Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. An outcome-first approach is the foundation of a customer-led growth motion, where new logos are seeded with the potential for retention, upsell, and expansion.
SaaS Metrics
OCTOBER 14, 2024
How does Zoom exemplify the principles of SaaS with its cloud-based platform and subscription model? Discover the features that make it quintessential. The post Is Zoom a SaaS? first appeared on SaaS Metrics.
Tom Tunguz
OCTOBER 14, 2024
Budget cuts followed interest rate hikes in 2022. By late 2023, more than a year of financial scrutiny had challenged many publicly traded software companies. However, 2024 has been a tough year again. Net dollar retention for publicly traded software companies fell from 113% on average to 108%, a five percentage point drop. 1 80% of publicly traded companies saw their NDR wilt again in 2024.
SaaS Metrics
OCTOBER 14, 2024
Is Amazon Prime a SaaS? Discover how its unique blend of services challenges traditional definitions and leaves room for debate. The post Is Amazon Prime a SaaS? first appeared on SaaS Metrics.
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Groove HQ
OCTOBER 14, 2024
Is your service team struggling to respond to customers in a consistent way? If everyone has a different approach to handling returns or refunds, it’s hard to maintain standards and keep buyers happy. As your business hires new team members, it becomes increasingly important to establish a firm set of actionable guidelines. Agents need to know […] The post How To Develop a Strong Customer Service Policy appeared first on Groove Blog.
Scytale
OCTOBER 14, 2024
New York, NY, 14 October, 2024 We’re so excited to once again be featured in Tekpon’s list of Top Compliance Software , and it’s all thanks to our incredible team here at Scytale. This recognition reflects the hard work of our talented product team who ensure we’re building the features and solutions our customers need to make their compliance processes seamless, and of course, the dedication of our amazing compliance expert team who guide customers from start to finish of their compliance
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