SaaStr

FEBRUARY 13, 2024

Dear SaaStr: What Surprised The Most About First Getting VC Funding? As a founder, the biggest thing that always surprised me was the limits of due diligence. In my first start-up, we had a very exotic, complex technology. None of the investors ever understood it. At Adobe Sign / EchoSign, the vast majority of investors that I met with understood what we were doing at the time — but not why it was changing/creating a market.

Technical Review 210

Technical Review Technology Marketing 210

Tom Tunguz

FEBRUARY 13, 2024

On February 23rd at 10am Pacific time, Office Hours will host Steven Goldfeder. Steven founded Offchain Labs, the company behind Arbitrum, a web3 project worth $21b as of this writing. Arbitrum is a L2, a layer 2, that sits atop Ethereum, improving its performance & cost to write transactions. Steven authored many of the seminal papers behind modern blockchains.

Blockchain 169

Blockchain Payments Finance Innovation 169

SaaStr

FEBRUARY 13, 2024

2024 is the year every founder think about an acquisition That doesn’t mean do one, but it does mean think about doing 1 that could move the needle. Valuations are somewhat down, but more importantly, folks are more rational than they have been in years. In 2021, no one wanted to sell. In 2022, no one knew what was going on. In 2023, it was all about cutting. 2024 isn’t easy for everyone.

Acquisition 213

Acquisition Startup Scaling 213

USIO

FEBRUARY 13, 2024

Introduction: In the ever-evolving landscape of financial technology, businesses are constantly seeking efficient and seamless ways to handle transactions. Two prominent solutions that have emerged in recent years are integrated payments and Payfac-as-a-Service. While both aim to simplify payment processes, understanding the nuances between the two is crucial for businesses to make informed decisions about which solution best suits their needs.

Merchant Services 130

Merchant Services PayFac as a Service Payment Services Marketplace as a Service 130

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Payments

SaaStr

FEBRUARY 13, 2024

How do you build out a Sales Development (SDR) function at your SaaS company? Sam Blond, Partner at Founders Fund and host of SaaStr’s CRO Confidential shares his advice for building an SDR function in 2024 based on his experience as CRO at Brex. We’ll cover everything from setup to efficiencies in setting up an SDR function, including: The benefits of SDR When to hire your first SDR Who to hire How to measure performance Scaling the team Trends in outbound The SDR Organization at Brex B

Sales Hiring 177

Sales Hiring Scale Underperforming Technical Team Revenue 177

The Moz Blog

FEBRUARY 13, 2024

Be intentional when crafting your local business FAQ pages. A little more love for FAQs is worth the time, and the effort it takes to provide valuable insights for your team.

Business 117

Business 117

Totango

FEBRUARY 13, 2024

On this Valentine’s Day, we’re excited to share in the love ! TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products!

Systems Review 109

Systems Review Technical Review Software Review Churn 109

User Pilot

FEBRUARY 13, 2024

Product webinars are a great way of keeping up-to-date with the latest news and trends in product management in an accessible way. We’ve collected some of the best product management webinars for 2024, so you don’t miss out. TL;DR A product webinar is a virtual seminar showcasing and discussing a product's features and benefits as a marketing and sales tool.

Sales Hiring 93

Sales Hiring Generative AI AI Leadership 93

Nimble - Sales

FEBRUARY 13, 2024

Introduction Choosing the right CRM headhunter’s business hinges on essential features. A robust candidate database is key, allowing for efficient storage and search of candidate information and resumes, matching them to job openings with ease. Equally important is the CRM’s ability to customize workflows, ensuring a streamlined recruitment process from start to finish.

Business 64

Business 64

Advertisement

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

User Pilot

FEBRUARY 13, 2024

Understanding data visualization UX best practices is key to creating compelling visuals that produce digestible insights, empowering users to make informed product management decisions. By optimizing the user experience of your visualizations, you unlock their potential to drive engagement, improve product understanding, and ultimately, lead to business success.

Data 82

Data SaaS User Experience Scale 82

CloudKettle

FEBRUARY 13, 2024

Purchasing Salesforce Unlimited is a significant investment in your day-to-day business operations. This post will dive into how you can make the most of your new investment (or one you’ve already made) and what makes Salesforce Unlimited stand out from Salesforce Enterprise Edition. Sales Cloud and Productivity Features One of Sales Cloud Unlimited Edition’s key […] The post Getting the most value out of your Salesforce Unlimited Investment appeared first on CloudKettle.

Investment 52

Investment Cloud Enterprise Sales 52

User Pilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Userflow is the best option for your SaaS company? This article is going to dive into the Userpilot vs Userflow debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? In the post below, we’ve covered all the common use cases and done an in-depth analysis of the key features of Userpilot and Userflow – as well as explaining which one is better in certain cases.

Software Review 52

Software Review Underperforming Technical Team SaaS Onboarding 52

Chargebee

FEBRUARY 13, 2024

Payment collection is an extension of customer experiences. It is also the most sensitive touchpoint, considering how you’ve spent time (and money) to convert prospects into customers. Any disruption at this stage can (and will) break relationships and directly impact revenue inflows. Over the years, major payment gateways have had to constantly change their wardrobes as the call for seamless and personalized payment experiences grows stronger.

PayPal 52

PayPal Payments Payment Methods Branding 52

Advertisement

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

User Pilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Usetiful is the best option for your SaaS company? This article is going to dive into the Userpilot vs Usetiful debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? In the post below, we’ve covered all the common use cases and done an in-depth analysis of the key features of Userpilot and Usetiful – as well as explaining which one is better in certain cases.

SaaS 52

SaaS Onboarding Benchmarks Mobile 52

Chargebee

FEBRUARY 13, 2024

Dive into Chargebee's exploration of churn indicators, where we dissect the crucial signs of customer attrition and their impact on business health. This blog post illuminates the importance of understanding churn rates, providing actionable insights to improve customer retention, boost engagement, and ultimately drive growth. Learn about the pivotal indicators such as low engagement, negative feedback, and declining CLV, and discover effective strategies to turn potential churn into opportuniti

Churn 52

Churn Retention Engagement Strategy 52

User Pilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Walkme is the best option for your SaaS company? This article is going to dive into the Userpilot vs Walkme debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? In the post below, we’ve covered all the common use cases and done an in-depth analysis of the key features of Userpilot and Walkme – as well as explaining which one is better in certain cases.

SaaS 52

SaaS Onboarding Benchmarks Enterprise 52

30 Day Leadership

FEBRUARY 13, 2024

In this episode, host Nils Vinje interviews guest David Karp, the Chief Customer Officer at DISQO. They discuss the journey and transition from a VP role to the C-suite, the professional mindset and approach needed at the executive level, and the importance of fostering a constant learning attitude and authentic connections across all departments. David emphasizes the significance of being customer-oriented, nurturing one's curiosity, and maintaining a customer-centric lens as a Chief Custom

Leadership 52

Leadership Interviewing Management Business 52

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Many software companies are exploring PayFac-as-a-Service providers in an effort to drive more embedded payments revenue and gain greater control over the customer experience. But there are nuances in a PayFac relationship that often get downplayed – nuances that can impact the risk and resource responsibilities of software providers. In this webinar, integrated payments veteran, Pete Uselman discusses the following: What is a PayFac?

Payfac

User Pilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Product Fruits is the best option for your SaaS company? This article is going to dive into the Userpilot vs Product Fruits debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? In the post below, we’ve covered all the common use cases and done an in-depth analysis of the key features of Userpilot and Product Fruits – as well as explaining which one is better in certain cases.

Software Review 52

Software Review SaaS Underperforming Technical Team Onboarding 52

How To Buy Saas

FEBRUARY 13, 2024

In the ever-evolving landscape of e-commerce, one corporate titan casts a long, formidable shadow: Amazon. This entity is a testament to market prowess and a diverse catalog of offerings. The cornerstone of Amazon’s staggering ascendancy? A meticulously crafted marketing framework, engineered for growth and subject to relentless refinement. In this analysis, we parse the intricacies underlying Amazon’s marketing methodologies — the driving forces behind its unassailable position atop

Strategy 52

Strategy Marketing Mobile Pricing 52

User Pilot

FEBRUARY 13, 2024

Contextual email marketing isn’t just about sending emails—it’s about delivering the right message at the right time and relevant to the user’s behaviors. But how can you implement the right email marketing strategy to drive product engagement in SaaS businesses? That said, let’s explore what contextual email marketing means, bring some methods to automate your email campaigns, and see real-world email marketing examples from successful SaaS businesses.

Marketing 52

Marketing Engagement Software Review Onboarding 52

Blulogix

FEBRUARY 13, 2024

How to Align Offerings with Expectations: Identifying Customer Value in Subscriptions By BluLogix Team Crafting Subscription Services That Resonate with Your Audience In the agile landscape of subscription-based monetization , understanding and meeting customer expectations is not just a strategy— it’s the cornerstone of sustainable growth and customer loyalty.

Payment Features 52

Payment Features Subscription Marketplace as a Service B2B 52

Advertisement

A failed payment isn't just a lost transaction - it could mean a customer churning for good. But not all payment declines are the same. For SaaS businesses, decline reasons vary, shaped by customer demographics and the nature of your service. Understanding your decline reason make up can be a game changer when it comes to improving retention and revenue.

SaaS Payments

Scytale

FEBRUARY 13, 2024

In the whirlwind world of SaaS, staying in the loop isn’t just nice — it’s necessary. And what better way to do that than diving into the heart of where innovation, wisdom, and connections come together? Yes, we’re talking about conferences! As we look towards 2024, there are a few events that stand out as must-visits. Before we walk you through some of the best SaaS conferences that are absolutely worth circling on your calendar this year, let’s chat about why these events are more than just li

compliance 52

compliance SaaS Cybersecurity Automotive 52

Blulogix

FEBRUARY 13, 2024

Beyond Finance: Why Embracing Monetization as a Cross-Functional Discipline Changes the Game By BluLogix Team Redefining the Role of Monetization in Modern Businesses In the swiftly evolving digital marketplace, the concept of monetization extends far beyond the confines of the finance department. Agile monetization, especially within the context of subscription and recurring revenue models, necessitates a holistic approach that permeates every facet of an organization.

Finance 52

Finance Marketplace as a Service B2B Payment Features 52

User Pilot

FEBRUARY 13, 2024

Looking for inspiration to help you craft engaging SaaS onboarding emails? This article shows you 14 examples from top SaaS companies, along with best practices you can implement to reduce the time to value and boost user adoption rates. TL;DR SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product.

Onboarding 52

Onboarding SaaS Social Media Churn 52

CloseSaaS

FEBRUARY 13, 2024

Customer acquisition is the driving force of a thriving business. Not sure where your next customers will come from? This guide with 20+ examples is for you.

Acquisition 52

Acquisition Business Management Sales 52

Advertisement

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

User Pilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? You clicked on the right guide. This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Seven of the best software tools to choose from, along with their features and pricing. TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

How To Buy Saas

FEBRUARY 13, 2024

In the era of digitization, wherein visuals serve as the linchpin for effective communication and storytelling, the art of video editing has evolved into an essential proficiency. Regardless of whether you identify as a seasoned content architect, an emerging cinematographer, or an individual who relishes the act of sharing cherished moments with close companions and family, the possession of adept video editing software holds transformative significance.

Social Media 40

Social Media Software Communication Engagement 40

Teamgate

FEBRUARY 13, 2024

In an era dominated by the digital revolution, the art of making informed decisions has transcended traditional boundaries. Utilizing Google Sheets to drive analytical insights and data-driven decisions, has become a cornerstone as businesses begin their growth journey.

Business 40

Business Data 40