User Pilot

MAY 1, 2024

Looking to deliver a better digital product experience? Creating outstanding product experiences is essential for boosting user engagement , enhancing core feature adoption, and improving overall retention. This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle.

Customer Lifetime Value 85

Customer Lifetime Value User Experience Retention Scale 85

SaaStr

MAY 1, 2024

So Zoom is just that crazy outlier in SaaS. Covid fueled it to insane growth like we’d never seen before, going from $1B ARR to $4B ARR … in one year. Yes, one year. But it wasn’t a gift. As the world reopened, we didn’t need quite as much Zoom. And the enterprise business, while starting to taking off, couldn’t overcome the gravity from so many small customers that didn’t need quite as much Zoom as they did during lockdown.

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SMB Scale Banking Enterprise 300

Predictable Revenue

MAY 1, 2024

This episode unpacks the trials and triumphs of bringing a product to life in the competitive tech landscape. The post From Desert Wanderings to Startup Success with Jacob Bank appeared first on Predictable Revenue.

Banking 130

Banking Startup Revenue Development 130

SaaStr

MAY 1, 2024

Dear SaaStr: What Was Your #1 Hack to Increase Trial Conversions to Paid? The quickest hack I did was answer all calls and chats immediately. I opened up a remote phone bank / set of agents just to answer trial users’ questions; and I made sure every chat that was in a trial was answered in real-time where practical. There are many product-level things you can do.

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Outsourcing Services Scale Banking Branding 289

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Buffer Resources

MAY 1, 2024

An image (or 35) speaks a thousand words. Swiping through a well-made carousel is one of the few pleasures on social media, and TikTok’s is no exception. Even better, the TikTok algorithm seems to have a knack for recommending the perfect carousel, making it a breeze to navigate through the end of your recommendations. Carousels have been popular on Instagram and LinkedIn and are now being prioritized by TikTok, making them a must-add to your content.

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Social Media Trends Entertainment Engagement 124

User Pilot

MAY 1, 2024

Loyal customers are not only your highest profit but also your loudest promoters! Businesses aiming for long-term product growth should keep in mind the power of meaningful customer engagement. Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024!

Engagement 88

Engagement Social Media Artificial Intelligence AI 88

Nimble - Sales

MAY 1, 2024

I teach Social Enablement, the strategic and tactical process used by individuals and organizations to leverage social media to drive more conversations – and ultimately drive more revenue. In the process, I coach a lot of startups and solopreneurs. Recently I was asked how the Social Enablement methodology I teach, IGNITE, aligns with the tools […] The post 5 Ways for Solopreneurs to Use a CRM to Master Social Enablement appeared first on Nimble Blog.

Social Media 72

Social Media Startup Revenue Entrepreneurship 72

User Pilot

MAY 1, 2024

What’s the best way to ensure your product hits the right chord with users? A user needs analysis conducted with product analytics data lets you build products that address user pain points and exceed their expectations. In this article, we dig deeper into what user needs analysis is and how you can get started with it. TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points.

SaaS 86

SaaS Interviewing Development User Experience 86

Andreessen Horowitz

MAY 1, 2024

In recent years, the AI landscape has seen huge advancements, from the release of Dall-E 2 in April 2022 to the emergence of AI music and video models in early 2024. While creative tools often steal the spotlight, AlphaFold 2 marked a groundbreaking AI breakthrough in biology in 2021. Since its release, this pioneering tool for predicting protein structures has been utilized by over 1.7 million scientists worldwide, influencing fields ranging from genomics to computational chemistry.

AI 64

AI 64

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

User Pilot

MAY 1, 2024

Are you overwhelmed by too many customer metrics and don’t know which ones to track for your SaaS? No need to panic. We’ll cover the best KPIs that help measure true business impact, along with: What they are. Why they matter. How to measure them. You’ll also see how to use product analytics tools to track your customer metrics in one place and save time.

Metrics 84

Metrics Customer Lifetime Value SaaS Scale 84

Zuora

MAY 1, 2024

Trends and emerging questions in streaming media in 2024 The streaming media industry isn’t just experiencing explosive growth; it’s also undergoing a strategic metamorphosis. As the digital landscape shifts beneath their feet, streaming services are adapting and innovating at an unprecedented pace. This article dives into the strategic changes and emerging challenges that platforms face […] The post Streaming Media Trends 2024: Navigating Growth and Challenges in a Saturated M

Trends 52

Trends Marketing Innovation 52

User Pilot

MAY 1, 2024

There is a ton of product management advice out there, but most of it is generic tips repeated over and over again. Amidst this sea of content, the insights of one individual stand out, and that is Lenny Rachitsky. With a self-named newsletter and podcast, Lenny is a widely followed product expert. Keep on reading to learn about his journey into product management , his recommended newsletters and podcast episodes, and his top tips for product management success.

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Underperforming Technical Team New CTO Interviewing CTO 74

Zuora

MAY 1, 2024

The evolving landscape of streaming media in 2024 Super bundles, niche content & data-driven personalization The streaming media landscape is undergoing a dynamic transformation, fueled by a confluence of factors: evolving consumer behavior, technological advancements, and strategic innovations by platforms. In this article, we’ll delve into the key trends shaping the industry today.

Trends 52

Trends Innovation Technology Data 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

User Pilot

MAY 1, 2024

Are you planning to build a community for your product but are intimidated by the amount of work needed? It’s true. Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals. Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty.

Branding 74

Branding Social Media Acquisition Advertising 74

Zuora

MAY 1, 2024

Consumption-based pricing models are rapidly transforming how businesses approach monetization, particularly in high-tech and SaaS sectors. These models, which charge customers based on their actual usage, help align costs with the value delivered and they offer flexibility to scale services according to user needs. This can lead to higher customer satisfaction and help drive recurring […] The post The pros and cons of consumption-based pricing appeared first on Zuora.

Pricing 52

Pricing Scale Scaling SaaS 52

SaaStr

MAY 1, 2024

So we’re almost there!! 2024 SaaStrEuropa.com is June 4-5 in London! Join us for 2+ fun filled days, a great party, 100s of braindates and workshops, and so much more! And meet everyone from Harry Stebbings to the CEO of Gong! Ok with that, what are the Top 5 Trending Sessions … So far?01 Lessons Learned from Scaling to Billions with Gong’s Co-Founder & CEO Lessons Learned from Scaling GTM Teams and Ops at Notion, Asana, and Dropbox with Notion’s GM Mastering the Cu

Trends 285

Trends AI Scaling Retention 285