SaaStr

NOVEMBER 13, 2024

So the latest SaaS leader to cross $1B ARR is Klaviyo. Klaviyo dominates marketing in the Shopify ecosystem and in ecommerce, and just keeps on scaling. It was the only SaaS IPO on 2023. The only one! And at almost $1B ARR, it’s still growing a stunning 34% (!). In the words of founder CEO Andrew Bialecki: “There’s no downturn at Klaviyo.” 5 Interesting Learnings: #1. 110% NRR from 157,000 SMBs Yes, it can be done, 110% NRR from SMBs.

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The Daily Egg

NOVEMBER 13, 2024

A world-class copywriter can instantly tap into a target audience’s frame of mind, pull at their emotions, bring them on a journey, The post 7 Steps to Become a Better, Top Tier Copywriter appeared first on The Daily Egg.

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SaaStr

NOVEMBER 13, 2024

So who’s doing well in SaaS today? Well, one of those hero companies is Samsara. Few companies have achieved the level of impact and growth as Samsara. Powered by the overall strength of the U.S. economy, by shipping, by trucking, by industrial applications, and more … there’s no downturn at Samsara. It’s currently at $1.26B in ARR and growing 36%!

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Payrix

NOVEMBER 13, 2024

Embedded Finance is reshaping SaaS, and for good – and exciting – reasons. At Payrix from Worldpay, we see the potential in empowering software platforms to deliver valuable financial products seamlessly within their user experience. Meet some of our experts driving this shift for our software partners and see how Embedded Finance can enhance your platform’s revenue, customer loyalty, and growth potential.

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

FastSpring

NOVEMBER 13, 2024

FastSpring is proud to announce a partnership with Nexus , a leading platform for supporting content creators and monetizing games, where both companies have joined forces in order to help game publishers materially grow profits with their own creator-powered, custom designed, and hosted web shops. The companies have integrated FastSpring’s global localized payments and compliance platform with Nexus’ industry leading creator-powered web shops.

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The Moz Blog

NOVEMBER 13, 2024

Struggling to keep up with SEO changes and traffic drops?

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Strategy 102

Groove HQ

NOVEMBER 13, 2024

It can be hard to get support staff educated on your product in an accessible way. At the same time, it’s absolutely crucial. Your team needs to be armed with intimate product knowledge to guide customers through the various use cases for your product. Otherwise, you risk high churn rate and low adoption rate. To […] The post SaaS Customer Support Training: How To Get It Right the First Time appeared first on Groove Blog.

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BetterCloud

NOVEMBER 13, 2024

Today, we’re excited to announce the acquisition of Tricent , a top global file sharing governance platform! While there are dozens of reasons to keep IT up at night, securing the tech stack surpasses them all. SaaS undoubtedly makes our lives easier, but it also opens up new security holes. It’s a trade-off, but one IT has to manage. To help IT manage this trade-off, BetterCloud has acquired a leading file-sharing governance platform, Tricent.

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Blulogix

NOVEMBER 13, 2024

By BluLogix Team The Role of Discount, Promotion, and Free Trial Analysis How does analyzing discounts, promotions, and free trials help my company understand their impact on profitability? Ready to see how BluIQ can transform your billing process and help you achieve integrated, automated, and accurate complex monetization? Schedule a demo with a BluLogix billing expert today and take the first step towards revolutionizing your revenue management.

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Chart Mogul

NOVEMBER 13, 2024

Tracking churn is crucial in SaaS, but deciding when to recognize customers as churned can be tricky. Deciding when to classify a customer as “churned” isn’t always straightforward. The right time depends on the nature of your product, billing cycles, and the typical behavior of your customers. Exactly when churn is recognized is often different between SaaS companies.

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