TechEmpower SaaS

MARCH 4, 2024

Generative AI is revolutionizing how corporations operate by enhancing efficiency and innovation across various functions. Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction.

Generative AI 443

Generative AI AI CTO Hire Sales Recruiting 443

SaaStr

MARCH 4, 2024

2021: “Just raise the extra capital! We don’t need it, but at that price — it’s basically free” 2024: “Free? FREE?? What were we thinking. Thank you much for that great advice, Mr. VC” — Jason ✨Be Kind✨ Lemkin  ?? (@jasonlk) February 15, 2024 So, so much has changed since the peak crazy days of 2021. For some, actually, like Palantir, Cloudflare and more — these are actually still the best of times.

Finance 217

Finance Payment Solutions Payments Pricing 217

Tom Tunguz

MARCH 4, 2024

On March 15th at 9:30 Pacific time, Office Hours will host Colin Zima, CEO of Omni Analytics. Colin is no stranger to business intelligence & data analysis. He worked on search quality at Google, founded a dynamic pricing company for the restaurant industry, then ran data at a hotel tonight before becoming Chief Analytics Officer at Looker through its acquisition by Google.

Technical Advisors 160

Technical Advisors AI Search Data Analysis Acquisition 160

Predictable Revenue

MARCH 4, 2024

The Selling V is a framework of questions to guide the discovery conversation between a prospect and a salesperson. The post The Selling V appeared first on Predictable Revenue.

Revenue 130

Revenue 130

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

FastSpring

MARCH 4, 2024

Working at FastSpring means having a true commitment to fostering a culture of recognition and appreciation, where we all feel valued and encouraged to contribute our best. The Springie Award, our quarterly Peer-to-Peer appreciation award, exemplifies this commitment, providing a platform for employees to recognize their colleagues’ exceptional contributions.

Merchant Services 136

Merchant Services Interviewing Engineering Onboarding 136

Stax

MARCH 4, 2024

Let’s talk about the “F” word—fraud. In 2023, the cost of fraud to online businesses was $48 billion globally, according to Mastercard. To stay ahead of fraud means merchants must understand the threats, use trusted and secure providers, and keep up to date on payment security trends. So, let’s dive into payment security, touching on the basics of what you need to know to ensure secure payments.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Features 88

Buffer Resources

MARCH 4, 2024

Social media marketing is one of the most intense jobs out there, with the world constantly changing around you. Using tools to organize yourself can be a great way to keep mentally focused on your work and be agile enough to jump into new, uncharted territory that many can’t. Using productivity apps can positively impact your daily routines by creating a solid and well-organized schedule to follow, reducing stress, and creating more time for yourself.

Social Media 102

Social Media Marketing Payment Features Communication 102

Groove HQ

MARCH 4, 2024

Your support team makes your customers successful. Here’s how to make your support team successful. One of my very first summer jobs in high school was waiting tables at a casual chain restaurant in New Jersey. If you grew up on the east coast of the U.S. and enjoy regretting your meal choices, you’ve probably […] The post 5 Things CEOs and Founders Need to Know About Good Customer Service appeared first on Groove Blog.

Customer Success 90

Customer Success Customer Support 90

User Pilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Step-by-step process to perform behavioral pattern analysis and improve your UX.

Data Analysis 84

Data Analysis Data Construction Interviewing 84

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Scytale

MARCH 4, 2024

If your company handles sensitive customer data, you’re probably familiar with the Service Organization Control (SOC) 2 audit. This esteemed certification evaluates your IT security controls to provide assurance that data stays protected. SaaS companies often pursue SOC 2 certification to assure customers that sensitive data is properly managed.

Business 52

Business compliance Technical Review Systems Review 52

User Pilot

MARCH 4, 2024

Wondering how to improve average conversion time to outperform your competitors, even with similar offerings? The first thing you need to know is that this metric isn’t just about speeding up a process—it’s about optimizing every step of your user’s journey to make their path to conversion as smooth as possible. That said, let’s explore what average conversion time is, and go over 15 actionable tactics to optimize your conversion time and retain customers.

SaaS Payments 72

SaaS Payments Payment Services Payment Solutions Payment Methods 72

Scytale

MARCH 4, 2024

Let’s be frank: most organizations boast an extensive third-party network. In fact, many daily operations will come to a sudden halt without the intricate involvement of trusted third-party tools. But there’s a flip side: What data and information do they have access to, and what does it mean regarding your own security compliance? Still, no business is an island, and in modern times, running a business without the help of third-party tools or partners will only cause you to lag behi

Software Review 52

Software Review Software Management compliance 52

Casey Accidental

MARCH 4, 2024

I work with a lot of startups these days, and startups are frequently excited to talk to me about advanced growth ideas. This makes sense. I’ve been able to have success in my career leveraging advanced strategies to help startups win and to take more control over their growth. I built a course called Advanced Growth Strategy after all. In 99 out of 100 of these cases though, this is the wrong topic.

Innovation 12

Innovation Startup AI Acquisition 12

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue