Chargebee
AUGUST 28, 2024
What is a retention expert anyway? Whether you are a marketing leader in SaaS or in B2C, you have to make clear decisions about the priority and order of hiring for your team.
SaaStr
AUGUST 28, 2024
So we’re very excited to have René Lacerte, founder and CEO of Bill, at 2024 SaaStr Annual, Sep 10-12 in SF Bay ! Grab the final tickets here!! And with that, it seemed a good time to dig in with one of the great SMB leaders Bill. At $1.4 Billion in ARR, growing 22% year-over-year. With a super impressive 111% NRR from SMBs. 5 Interesting Learnings: #1.
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Tom Tunguz
AUGUST 28, 2024
With the rise of AI, web3 has become a quieter part of the venture ecosystem. I was curious about the current state of affairs. The launch of the Bitcoin ETF has amassed roughly $58b. Meanwhile, the Ethereum ETFs has about $500m, two orders of magnitude smaller. The some major Web3 tokens have done pretty well in 2024 ; others have underperformed the Nasdaq (+19% YTD).
SaaStr
AUGUST 28, 2024
Dear SaaStr: I Just Sent a Email to a VC with Two Typos. Should I Resend It? No, no, no and no. First, VCs want to see strength. Not arrogance usually, but strength. Some whimpy email apologizing for some typos isn’t strength. Second, it shows poor prioritization. This is really a good use of your time? Third, VCs have lots of typos, too. They don’t even care.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Buffer Resources
AUGUST 28, 2024
Getting your first 1,000 followers always feels like the biggest hurdle on any social media site. Since you’re starting from scratch, you have to begin to understand your audience, learn the algorithm and, perhaps most importantly, build up some consistency. Here’s the ultimate guide on how you can gain your first 1,000 followers on the most popular social media platforms.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Groove HQ
AUGUST 28, 2024
Common CX challenges often have a root cause that you can uncover with the right information. But many startups struggle to understand how to use data to improve customer experience in productive ways – or even where to look. Is your business struggling to understand why customers keep abandoning their shopping carts before completing purchases? […] The post How To Use Data To Improve the Customer Experience: A Guide For Small Businesses appeared first on Groove Blog.
User Pilot
AUGUST 28, 2024
Interested in customer success analyst roles? You’re in the right place! In this guide, we’ll explore the ins and outs of customer success analyst roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources.
Chargebee
AUGUST 28, 2024
Editor’s Note This blog post features insights from a guest author affiliated with our valued partner, Avalara, with a fresh perspective on subscriptions and sales tax. The subscription economy is rapidly reshaping industries worldwide; for instance, IDC’s Worldwide Software Business Model Forecast (2021–2025) notes that subscriptions are set to drive over 80% of software revenue.
User Pilot
AUGUST 28, 2024
Interested in product coordinator roles? You’re in the right place! In this guide, we’ll explore the ins and outs of product coordinator roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. Let’s dive in!
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaS Metrics
AUGUST 28, 2024
Harnessing the right features in SaaS services can elevate your organization, but have you considered the surprising elements that could transform your operations? The post Top Features to Look for in SaaS Services first appeared on SaaS Metrics.
User Pilot
AUGUST 28, 2024
Interested in customer success director roles? You’re in the right place! In this guide, we’ll explore the ins and outs of customer success director roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources.
Panintelligence
AUGUST 28, 2024
Key takeaways How AI enhances efficiency, accuracy, and customer satisfaction in the insurance industry. The role of AI in transforming risk assessment, claims processing, and customer service. The potential risks of AI in insurance, including data privacy, algorithmic bias, and the need for transparency. Artificial intelligence (AI) is transforming numerous sectors, and insurance is no exception.
User Pilot
AUGUST 28, 2024
Interested in customer onboarding coordinator roles? You’re in the right place! In this guide, we’ll explore the ins and outs of customer onboarding coordinator roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Scytale
AUGUST 28, 2024
Let’s be real, navigating the world of service organization controls can feel pretty damn overwhelming. There are a ton of frameworks out there. Two major standards that often come up in this journey are SOC 2 and SAS 70. While both deal with evaluating controls at service organizations, they cater to different needs and come with their own set of guidelines.
User Pilot
AUGUST 28, 2024
Interested in customer experience analyst roles? You’re in the right place! In this guide, we’ll explore the ins and outs of customer experience analyst roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources.
How To Buy Saas
AUGUST 28, 2024
Are you a new SaaS business trying to maintain steady revenue growth and profitability? Then the Rule of 40 will be very helpful for you to determine the health of your company and build a successful business. If you are still unaware and don’t know how to go about it, then worry not! In this blog, we will explain it in detail, along with its benefits, use cases, and best practices.
User Pilot
AUGUST 28, 2024
Interested in product support specialist roles? You’re in the right place! In this guide, we’ll explore the ins and outs of product support specialist roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Chargebee
AUGUST 28, 2024
It’s time to stop hiding your cancel button To all you subscription businesses out there, we need to have a conversation. It’s time to stop hiding your cancel button. Free your customers to cancel your subscription service online, with minimal effort, and you might be surprised.
User Pilot
AUGUST 28, 2024
Interested in product assistant roles? You’re in the right place! In this guide, we’ll explore the ins and outs of product assistant roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. Let’s dive in!
How To Buy Saas
AUGUST 28, 2024
The world of internet proxies can seem complex, going by all the technical terms that pop up whenever you conduct a search on the topic. In this article, we seek to explain the concept of proxies. We’re putting things simply, so even a layman can understand. Internet Proxies Explained How often do you think of your privacy when browsing the internet?
User Pilot
AUGUST 28, 2024
Understanding the salary range for product support specialists is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical product support specialist salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
SaaStr
AUGUST 28, 2024
We’ve pulled together an epic group of CMOs and VPs of Marketing and Growth on Sep 12 for a deep dive on just what’s happening today in SaaS! Apply NOW to join us in San Mateo on Thursday Sep 12, with leaders including the CMOs of Snowflake, Freshworks, Workato, New Relic, and so many others: We’ve got an incredible group of hundreds of the best marketers in SaaS coming: 10:00 – 10:05 CMO-Brunch – Welcome and Overview with Carilu Dietrich, ex-CMO of Atlassian 10:05
User Pilot
AUGUST 28, 2024
Understanding the salary range for customer support specialists is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical customer support specialist salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.
User Pilot
AUGUST 28, 2024
Understanding the salary range for customer advocates is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical customer advocate salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. Let’s get started!
User Pilot
AUGUST 28, 2024
Understanding the salary range for usability testers is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical usability tester salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. Let’s get started!
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
User Pilot
AUGUST 28, 2024
Understanding the salary range for UX strategists is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical UX strategist salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. Let’s get started!
User Pilot
AUGUST 28, 2024
Understanding the salary range for UX consultants is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical UX consultant salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. Let’s get started!
User Pilot
AUGUST 28, 2024
Understanding the salary range for customer onboarding managers is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical customer onboarding manager salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.
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