Subscription Flow
OCTOBER 10, 2024
Billing system migration is the process of replacing your existing billing system with a new one. Companies opt for this process to adopt new tools, and upgrade their functionality. Billing system migration is painstaking without a proper plan in place. Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn.
SaaStr
OCTOBER 10, 2024
So Thomasz Tunguz put together a great chart summarizing one of my top worries over the past 24+ months in SaaS. He summarized the M&A (acquisitions) of The Top 10 Software Acquirers. And what you can see is there is really almost no liquidity for startups and scale-ups in SaaS and Cloud at the moment. And there hasn’t been for a while: It was great times for SaaS liquidity in late 2020 through the end of 2021.
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Buffer Resources
OCTOBER 10, 2024
Call me strange, but the About Us page is one of the first web pages I visit after discovering a brand or a creator. I want to know the people behind the curtain — their core values, the company’s origin story, and brand identity. Turns out, I’m not alone: A study by HubSpot found 31 percent of participants saying that an About Us page is one of the most important elements of a business website.
SaaStr
OCTOBER 10, 2024
Dear SaaStr: I’m at $50m ARR Losing $10m A Year. We are growing about 20% and have limited cash in the bank. How Do I Get to Break-Even Fast? 1/ You probably have 50+ sellers at $50m ARR. You probably need half of them. That’s tough but true. Cut anyone below mid-pack. Concentrate leads in those that close the best. Especially when growth slows, you almost always do better concentrating leads in your top closers.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Many software companies are exploring PayFac-as-a-Service providers in an effort to drive more embedded payments revenue and gain greater control over the customer experience. But there are nuances in a PayFac relationship that often get downplayed – nuances that can impact the risk and resource responsibilities of software providers. In this webinar, integrated payments veteran, Pete Uselman discusses the following: What is a PayFac?
User Pilot
OCTOBER 10, 2024
Can you imagine what the ideal SaaS customer onboarding process looks like? When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. That’s why we’ll go over what onboarding is in SaaS and analyze 8 onboarding examples from reputable SaaS companies to learn what they’re doing right (or wrong).
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
User Pilot
OCTOBER 10, 2024
Callbell is a multi-channel communication platform that helps businesses manage their customer interactions across various messaging apps, including WhatsApp, Facebook Messenger, Instagram, and Telegram. We chatted with Pedro Ribeiro , the Account Executive at Callbell, about how the company used Userpilot’s engagement features to drive meaningful interactions.
ChurnZero
OCTOBER 10, 2024
This guest post is by Kristen Hayer, CEO and founder of The Success League. As a discipline that’s shifting from new to established, customer success is facing some interesting headwinds right now. Economic uncertainty is affecting purchasing decisions. This is pretty universal, but the new Customer Success Leadership Study found that two-thirds of CS teams’ purchasing is delayed by three months or longer.
Groove HQ
OCTOBER 10, 2024
The buzz around AI is undeniable, and its effects are far-reaching. Recently, we’ve seen marked changes in the customer service world, as more companies start using AI-based tools regularly. In fact, you may have heard people talking about how AI might replace customer service agents. So far that hasn’t been the case. Instead, these tools […] The post Will AI Replace Customer Service?
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A failed payment isn't just a lost transaction - it could mean a customer churning for good. But not all payment declines are the same. For SaaS businesses, decline reasons vary, shaped by customer demographics and the nature of your service. Understanding your decline reason make up can be a game changer when it comes to improving retention and revenue.
How To Buy Saas
OCTOBER 10, 2024
Are you a small business owner seeking to boost your growth and increase sales this year? Then you will need some small business marketing tools that provide affordable and effective solutions, along with a marketing strategy to maximize your sales. The right small business marketing tools are essential to reaching your target audience, converting them, and closing sales.
Buffer Resources
OCTOBER 10, 2024
Nine years ago, we decided to launch a new free product alongside Buffer. We called it Pablo, and it was a huge hit in our community. Within just seven months of its launch, half a million photos were created using Pablo. Similarly, we had the initial ideas for Stories Creator and Remix many years ago now. All three of these tools have been an important part of Buffer’s story.
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