Subscription Flow

OCTOBER 10, 2024

Billing system migration is the process of replacing your existing billing system with a new one. Companies opt for this process to adopt new tools, and upgrade their functionality. Billing system migration is painstaking without a proper plan in place. Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

SaaStr

OCTOBER 10, 2024

So Thomasz Tunguz put together a great chart summarizing one of my top worries over the past 24+ months in SaaS. He summarized the M&A (acquisitions) of The Top 10 Software Acquirers. And what you can see is there is really almost no liquidity for startups and scale-ups in SaaS and Cloud at the moment. And there hasn’t been for a while: It was great times for SaaS liquidity in late 2020 through the end of 2021.

SaaS 235

SaaS Acquisition AI Cloud 235

Buffer Resources

OCTOBER 10, 2024

Call me strange, but the About Us page is one of the first web pages I visit after discovering a brand or a creator. I want to know the people behind the curtain — their core values, the company’s origin story, and brand identity. Turns out, I’m not alone: A study by HubSpot found 31 percent of participants saying that an About Us page is one of the most important elements of a business website.

Social Media 98

Social Media Merchant Services Business Branding 98

SaaStr

OCTOBER 10, 2024

Dear SaaStr: I’m at $50m ARR Losing $10m A Year. We are growing about 20% and have limited cash in the bank. How Do I Get to Break-Even Fast? 1/ You probably have 50+ sellers at $50m ARR. You probably need half of them. That’s tough but true. Cut anyone below mid-pack. Concentrate leads in those that close the best. Especially when growth slows, you almost always do better concentrating leads in your top closers.

Scale 190

Scale Banking Scaling Strategy 190

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Buffer Resources

OCTOBER 10, 2024

Nine years ago, we decided to launch a new free product alongside Buffer. We called it Pablo, and it was a huge hit in our community. Within just seven months of its launch, half a million photos were created using Pablo. Similarly, we had the initial ideas for Stories Creator and Remix many years ago now. All three of these tools have been an important part of Buffer’s story.

Social Media 85

Social Media Investment Trends Customer Support 85

Inturact

OCTOBER 10, 2024

Data reigns supreme in the SaaS industry. We're told to make decisions based on numbers, to let analytics guide our strategies, and to trust in the power of metrics. But what happens when those very numbers lead us astray? In this episode of Talking SaaSy with Inturact, we dive into the world of data-driven decision making with expert Camela Thompson, uncovering the hidden traps and offering practical strategies to harness the true power of your data.

Data 52

Data SaaS Metrics Strategy 52

User Pilot

OCTOBER 10, 2024

Callbell is a multi-channel communication platform that helps businesses manage their customer interactions across various messaging apps, including WhatsApp, Facebook Messenger, Instagram, and Telegram. We chatted with Pedro Ribeiro , the Account Executive at Callbell, about how the company used Userpilot’s engagement features to drive meaningful interactions.

Communication 79

Communication Social Media AI Onboarding 79

Groove HQ

OCTOBER 10, 2024

The buzz around AI is undeniable, and its effects are far-reaching. Recently, we’ve seen marked changes in the customer service world, as more companies start using AI-based tools regularly. In fact, you may have heard people talking about how AI might replace customer service agents. So far that hasn’t been the case. Instead, these tools […] The post Will AI Replace Customer Service?

AI 52

AI 52

ChurnZero

OCTOBER 10, 2024

This guest post is by Kristen Hayer, CEO and founder of The Success League. As a discipline that’s shifting from new to established, customer success is facing some interesting headwinds right now. Economic uncertainty is affecting purchasing decisions. This is pretty universal, but the new Customer Success Leadership Study found that two-thirds of CS teams’ purchasing is delayed by three months or longer.

Customer Success 52

Customer Success Scale Technical Review Leadership 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Chargebee

OCTOBER 10, 2024

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How To Buy Saas

OCTOBER 10, 2024

Are you a small business owner seeking to boost your growth and increase sales this year? Then you will need some small business marketing tools that provide affordable and effective solutions, along with a marketing strategy to maximize your sales. The right small business marketing tools are essential to reaching your target audience, converting them, and closing sales.

Social Media 52

Social Media Marketing AI Search Business 52