Wed.Aug 14, 2024

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How to prepare your software users for merchant underwriting

Payrix

As a software company getting ready to or thinking about embedding payments into your platform, there is much to consider. One point of consideration is the merchant underwriting process and the onboarding experience you’re creating for your customers. What’s involved in merchant underwriting is not always clear to merchants from the beginning, further complicating the tedious process.

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Buffer vs. Hootsuite: Which Social Media Management Tool is Right For You?

Buffer Resources

If you’re on the hunt for a social media management tool, chances are that Buffer and Hootsuite are some of the first names that pop up — with good reason. These two options are among the best, and both come packed with features that will help you make your social media workflows more efficient and, ultimately, grow your audience.  So, which one is best?

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The Official Guide to SaaStr Annual 2024 Official, Semi-Official and Unofficial Parties and Side Events!!

SaaStr

By the time we get to SaaStr Annual 2024, Sep 10-12 in SF Bay , we’ll be overloaded with side events, official, semi-official and unofficial parties, and so much more! We’ll update this list at least weekly but here are some of the events already lined up you can sign up for! Tuesday, September 10 Taco Tuesday on-site!! 4-7pm at SaaStr Annua l. We’ve have the best gourmet tacos, margaritas and more right at the venue, Come on Tuesday, join some braindates and mentoring sessions, and then grab

Finance 331
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Things that Used to be Impossible, but are Now Really Hard

Tom Tunguz

Kevin Scott, CTO of Microsoft, framed the opportunity in AI this way : work on problems that used to be impossible, but are now really hard. My immediate reaction : what technical problems are now possible but still hard? What can computers achieve by themselves that two or three years ago would be intractable? But, this point isn’t purely about technical innovation.

CTO Hire 219
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Dear SaaStr: Once You Hit Product-Market Fit, What Should You Do To Take The Market?

SaaStr

Dear SaaStr: Once you find product market fit in SaaS, what should your next steps be to take the market? Hire a VP of Demand Gen / Marketing. I say this not because it’s the only step, but it’s likely the most important step you can take to grow faster after product-market fit that basically always work — that you probably haven’t already done. I hired mine at $20k in MRR, and it wasn’t too early.

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When Do I Need to Think About Territory Design?

Predictable Revenue

In this episode, Collin, Hayes, and Lily explore the intricacies of territory design and its impact on sales performance. The post When Do I Need to Think About Territory Design? appeared first on Predictable Revenue.

Revenue 130
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What is Product-Led Design? Definition, Examples

User Pilot

At its very core, product-led design is all about creating a seamless customer experience that enables users to unlock value with your product quickly. The idea is that once users truly see your product’s benefits, they naturally want to upgrade to the paid plan. What’s in it for you? Simple: Increased customer lifetime value and sustainable revenue growth!

Scale 105
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Top 5 AI Customer Support Software for Small Businesses

Groove HQ

Nothing beats the excitement that comes with winning new customers. Finally, you get to see your sweat and tears pay off. However, in some ways that’s where the hardest work of all begins. Customer support is absolutely vital for keeping customers happy and building a reputation. But when you’re juggling a million tasks as a […] The post Top 5 AI Customer Support Software for Small Businesses appeared first on Groove Blog.

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Userpilot Product Drive 2024: Insights from Top Experts & Companies

User Pilot

Userpilot Product Drive Summit is coming back in 2024! What does the conference have to offer this year? Here’s a quick overview of the Product Drive program: the talks and the speakers. Let’s dive right in! What is Product Drive? Userpilot Product Drive is an annual conference for product folks organized by Userpilot. That’s us! It features known and respected speakers from the SaaS industry who share insights, strategies, and best practices to help product teams build and grow successful produ

Scale 105
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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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Update Your Contacts Effortlessly with Nimble’s Enhanced Bulk Editing

Nimble - Sales

We’re thrilled to announce a major upgrade to Nimble! We now offer an enhanced bulk editing functionality for contact management! This powerful new feature allows you to efficiently manage and update your contacts, saving valuable time and ensuring data consistency The post Update Your Contacts Effortlessly with Nimble’s Enhanced Bulk Editing appeared first on Nimble Blog.

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Customer Segmentation Strategy: Types, Software & How-to Guide

User Pilot

According to the 2024 State of CX Personalization Report by Medallia, customers who go through very personalized experiences rate their overall satisfaction as 9.4 out of 10. By developing a customer segmentation strategy, you can build the right segments, analyze their behavior, and set tactics to reach them through tailor-made initiatives. In this article, we’ll explore definitions, customer segmentation models, benefits, and how to design a customer segmentation strategy that boosts product e

Strategy 104
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How Media Companies are Mastering Customer Retention with the Track, Act, and Prevent Approach

Chargebee

Media and publishing have undergone significant shifts. The transition from traditional print to digital formats has reshaped how content is produced, distributed, and consumed. Historically dominated by newspapers, magazines, and print books, the industry has navigated a complex transformation, driven by technological advancements and evolving consumer preferences.

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What is a Good Churn Rate for SaaS?

Inturact

A startup founder jumps for joy as her SaaS product hits 1,000 users. A month later, she's pulling her hair out—50 customers have left. Is this normal? Disastrous? Or perhaps even good? When it comes to churn rates in the SaaS world, the answer isn't always clear-cut.

Churn 59
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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How to Choose Web Hosting for Bloggers and Content Creators

SaaS Metrics

The right web hosting can elevate your blog's performance, but are you considering the essential factors that could impact your success? The post How to Choose Web Hosting for Bloggers and Content Creators first appeared on SaaS Metrics.

Metrics 52
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Stax Payments, Inc Appoints Jeremy Krahl SVP, ISV Business Development

Stax

Experienced payments and sales executive joins Stax leadership team to drive accelerated growth for Stax Connect and embedded payments. Stax Payments , Inc., a leading payment technology provider, has appointed Jeremy Krahl as the SVP, ISV Business Development. Krahl brings more than 25 years of experience in integrated payments partnerships and sales across verticals such as healthcare, government, and technology companies, including senior level roles with Elavon, TSYS, and at his own successf

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How to Understand Web Hosting Terms and Jargon

SaaS Metrics

Before diving into web hosting, unravel the essential terms and jargon that could make or break your online experience—are you ready to learn? The post How to Understand Web Hosting Terms and Jargon first appeared on SaaS Metrics.

Metrics 52
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Scytale Leads the Way for the EU’s NIS2 Directive

Scytale

Scytale announces full support for the NIS2 Directive, strengthening cybersecurity for essential and important service providers across the European Union and enabling a simplified compliance process. New York, NY, August 14, 2024 You’ve probably heard about the EU’s new NIS2 cybersecurity legislation and wondered, “what does this mean for my company?

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m