SaaStr

OCTOBER 19, 2024

So we’ve finally crossed 50,000 subs on SaaStr YouTube. It took a while, but I’m probably on the unparalled quality of our content, especially the past 18+ months or so where we stepped up the editing and more. So if you want to catch up, here are The Top 10 Most Popular SaaStr YouTube Sessions of All Time. Note I did take out a few that would have made the list but were a bit dated etc: #1, 279,000 Views: “How To Perfectly Pitch Your Seed Stage Startup With Y CombinatorR

Acquisition 288

Acquisition Innovation Startup Engineering 288

User Pilot

OCTOBER 19, 2024

According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not. In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels.

Business 93

Business Underperforming Technical Team Customer Lifetime Value Systems Review 93

SaaS Metrics

OCTOBER 19, 2024

Key questions to ask before investing in a SaaS solution include assessing scalability, security, and pricing—what crucial details are you overlooking? The post Key Quesitons to Ask Before You Invest in a SaaS Solution first appeared on SaaS Metrics.

Investment 52

Investment SaaS Pricing Metrics 52

User Pilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys. So they make it easier to send these surveys and get more responses.

Software Review 84

Software Review Technical Review Software B2C 84

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

SaaS Metrics

OCTOBER 19, 2024

Learn the key differences between Net Ordinary Income and EBITDA for SaaS companies and discover which metric better reveals their financial health and growth potential. The post What Is Net Ordinary Income Versus EBITDA for SaaS? first appeared on SaaS Metrics.

SaaS 52

SaaS Metrics Software Business 52

SaaStr

OCTOBER 19, 2024

So yesterday OG SaaS pioneer Zuora agreed to be acquired by PE to go private for $1.7 Billion by GIC and Silverlake. This is good for SaaS. CEO Tien Tzuo is an OG SaaS leader since being one of the very first leaders at Salesforce. Zuora was very early to subscription management — maybe too early (2006) — and built a mature $400m ARR business focused on enterprise subscription management (and more). $416m ARR 9% growth 11% free cash flow margins 104% NRR 445 $250k+ customers So ̷

SaaS 238

SaaS Payment Features Subscription Investment 238