SaaStr

NOVEMBER 24, 2023

So the IPO market sort of, kind of, reopened a bit in 2023 — after being closed for 2 years for the most part. Kalviyo, Instacart, and ARM all 3 great leaders, IPO’d in a short window, unfortunately, to a bit of a quiet thud. None really traded up, and for the most part, I think folks view their IPOs as a test around a brief market up-tick that didn’t taken.

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Cloud SaaS Enterprise Branding 274

Clouded Judgement

NOVEMBER 24, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Happy Thanksgiving! I’ll be back next week with some broader thoughts, but for this week I’m just updating the charts / tables / graphs below. Quarterly Reports Summary Top 10 EV / NTM Revenue Multiples Top 10 Weekly Share Price Movement Update on Multiples SaaS businesses are generally valued on a multiple of their revenue - in most cases the project

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Cloud Payment Features Subscription Metrics 164

SaaStr

NOVEMBER 24, 2023

Dear SaaStr: How Hard is it For a Startup founder/CEO to Settle Into a non-CEO Role After an Acquisition? It is tough for most of us. We get that the bureaucracy and frictional taxes are going to go up. But it’s seeing the organization make decisions that are the “right” ones for the larger organization, but not what we see as best for our product, our team, our creation … that make it usually really tough.

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Acquisition Startup Engagement Leadership 232

The Daily Egg

NOVEMBER 24, 2023

It’s a fairly common scenario—you attempt to make a phone or video call just as you’ve done a hundred times before. This. The post Seeing a SIP 603 “Decline” Error? Here’s What To Do appeared first on The Daily Egg.

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Payment Solutions

The Moz Blog

NOVEMBER 24, 2023

The topic of Artificial Intelligence has dominated the industry over the past year, and our Whiteboard Friday presenters in 2023 did not shy away from answering many of the questions we all have.

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Artificial Intelligence AI 125

Sales Hacker

NOVEMBER 24, 2023

Happy Thanksgiving weekend to all those in the USA! A weekend of gratitude. At GTMfund, we are incredibly grateful for the GTMfund community. This community comprises of world-class operators from some of the fastest growing B2B SaaS companies. These professionals have forged impressive careers. In the spirit of gratitude, they are paying it forward by sharing insights on career success derived from years of operating experience.

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VP of Engineering Outsourced Development Scale Generative AI 88

User Pilot

NOVEMBER 24, 2023

Which one is better, customer acquisition vs retention? Both are critical metrics to measure in your product, but is there an outright winning that you should solely focus on for your product growth ? This article will examine customer acquisition and retention and determine which one you should focus on. TL;DR Customer acquisition attracts and converts new customers through marketing and sales efforts to expand the customer base and drive revenue growth.

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Acquisition Retention Customer Lifetime Value Churn 86

Subscription Flow

NOVEMBER 24, 2023

It’s not the starting point that determines the journey’s worth but the destination that beckons whether to traverse again. Like an ancient proverb whispers, ‘The end crowns the work,’ reminding us that true value lies in the conclusion, shaping our desire to embark on the journey anew or bid it farewell. Likewise, checkout is the point where customers say goodbye to eCommerce retailers.

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Payment Methods Merchant Services Payments Payment Services 59

User Pilot

NOVEMBER 24, 2023

Optimizing conversion rates is essential to make sure that you’re actually getting an ROI on all the traffic that your lead generation efforts have yielded. CRO tools help you do just this and amplify product-led growth in the process. Here are 12 of the best CRO tools to consider using! TL;DR Conversion rate optimization aims to improve conversions and reduce churn by applying tools that monitor and analyze user behavior.

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Payments Revenue Payment Solutions Payment Methods 81

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Subscription Flow

NOVEMBER 24, 2023

Once the SaaS startups are out of their initial phase and gain some sort of stability, they are posed with new practical challenges. This includes, team management, customer support, communication breakdowns and many other organizational challenges which can be deeply overwhelming. Apart from these barriers, new businesses also face the issue of small budgets.

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SaaS Payments Payment Services Payment Solutions Payment Methods 59

TurnKey Labs

NOVEMBER 24, 2023

Platform Engineering and DevOps are two hype terms you can find on the pages of IT websites and blogs. The distinctions between them have become pivotal considerations for organizations charting their course through the digital frontier. As stewards of innovation and efficiency, these two methodologies stand as beacons, each with its unique principles and applications.

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Engineering Innovation Technology 52

User Pilot

NOVEMBER 24, 2023

Curious about how you can use Intercom to grow your product ? What are its best features and are there any drawbacks you should be aware of before investing in it? We answer these questions in this article and dive deep into the use cases and features that Intercom offers, its pros and cons along with its pricing. We also explore an alternative tool that might interest you.

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Software Review AI Search Onboarding Payment Features 52

SmartKarrot

NOVEMBER 24, 2023

In the dynamic realm of B2B, where every move counts, mastering the art of upselling is no longer a mere choice but a strategic imperative. As a seasoned customer success expert navigating the intricate landscapes of technical and highly educated users, I’ve witnessed firsthand the transformative power of upselling in achieving account expansion and fueling revenue growth.

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B2B Strategy Education Customer Success 10

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

How To Buy Saas

NOVEMBER 24, 2023

It is every bibliophile’s dream to own a library. But are you running out of space and money to buy books? Then I am sure you have heard about Z-Library, our savior. However, with the recent news of Z-library shutting down, we are here with some awesome suggestions for Z-library alternatives that will surely satiate your quest for free books. So, keep reading!

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Payment Methods Payments Entertainment Payment Solutions 40