Predictable Revenue

MAY 9, 2024

In this episode, Andrew Sykes, founder of Habits at Work, re-joined us, this time exploring the pivotal role of founder-led selling. The post The Role of Founders in Sales with Andrew Sykes appeared first on Predictable Revenue.

Sales 130

Sales Revenue Development 130

SaaStr

MAY 9, 2024

Dear SaaStr: How Many Hours a Week and On The Weekends Did You Work as a Founder? The first time I worked at a start-up, I was confused. I came in that first Saturday to the office to work, and no one was there. Right before that first start-up job, I had been a young “grunt” in a services business before that for 22 months. I worked in the office constantly.

Management 275

Management Business 275

Buffer Resources

MAY 9, 2024

Social media search is growing. Google search results are increasingly filled with results from social platforms. According to this study , 87 percent of social media marketers say social search is vital to their strategy. There’s even an industry inside joke that adding “reddit” or “pinterest” or, of course, "linkedin" at the end of your search terms will more likely deliver exactly what you need.

Social Media 139

Social Media AI Search Branding Underperforming Technical Team 139

SaaStr

MAY 9, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last time with Luci Fonseca, Partner at Base10 Partners. Check that out here. This week we’re focusing on Andrew Steele, Partner at Activant Capital! #1. What’s your most recent disclosed investment?

Scale 268

Scale Headcount Travel B2B 268

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Subscription Flow

MAY 9, 2024

Running an Ecommerce store takes a lot: not only do you have to ensure that you sell top quality products, you also need to invest in having a robust marketing department that keeps your potential customers aware of the products’ existence. Doesn’t it suck then finding out that almost 70% of these visitors who put items they wish to buy in their shopping cart will end up not buying them due to checkout abandonment and, in general, a faulty Ecommerce checkout flow?

Payment Methods 105

Payment Methods Payment Services Payment Solutions Payments 105

User Pilot

MAY 9, 2024

While Amplitude is a comprehensive behavioral analytics platform loved by many product teams, it does have some limitations that may be a dealbreaker for some companies. If you’re searching for Amplitude alternatives, this guide is for you! In this article, we’ll go over the key features of Amplitude, weigh its pros and cons, and present compelling alternatives that may be better solutions for your business needs.

Payment Services 87

Payment Services Payments Payment Solutions SaaS Payments 87

Groove HQ

MAY 9, 2024

Have you ever encountered a customer complaint that irreversibly damaged their relationship with your company? Sometimes there’s nothing you can do to turn things around with an unhappy buyer. However, the above scenario can often be prevented, and in some cases a complaint can be turned into a positive experience that increases customer trust.

Customer Support 64

Customer Support 64

User Pilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you.

Customer Lifetime Value 84

Customer Lifetime Value AI Search Benchmarks Onboarding 84

Groove HQ

MAY 9, 2024

Have you ever encountered a customer complaint that irreversibly damaged their relationship with your company? Sometimes there’s nothing you can do to turn things around with an unhappy buyer. However, the above scenario can often be prevented, and in some cases a complaint can be turned into a positive experience that increases customer trust.

Customer Support 52

Customer Support 52

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

ChurnZero

MAY 9, 2024

“You need to be proactive, not reactive.” “Our team needs to do more with less.” “We need to make things more scalable.” As a CSM, you hear these truths all the time, says customer success coach Ryan Johansen —and they never get easier to hear. After all, it’s not like you don’t want to talk to your customers more often. What’s hurting your customer success outreach is that you manage a lot of customers, some are noisier than others, and you have limited time.

Customer Success 52

Customer Success Scale Communication Churn 52

Teamgate

MAY 9, 2024

In the landscape of personal development, few books have stood the test of time as well as Dale Carnegie’s “How to Win Friends and Influence People” First published in 1936, this guide to better understanding human nature and fostering positive relationships continues to resonate in today’s complex social and professional environments.

Development 40

Development Sales 40

How To Buy Saas

MAY 9, 2024

In today’s digital world, professional headshots are more important than ever. They serve as a first impression on online platforms like professional profiles, company websites, and social media. However, traditional photography sessions can be expensive, time-consuming, and even intimidating for some. This is where AI-generated headshots come in, offering a potentially revolutionary solution.

AI 40

AI Artificial Intelligence Social Media Machine Learning 40

User Pilot

MAY 9, 2024

The age-old question: growth marketing vs demand generation, which one should you focus on? Both are useful tools for optimizing your marketing strategy, helping you boost product growth and lead generation. But first, it’s important to start with the basics. What do these terms mean, how are they different, and which one is right for you? We have all the answers right here, so let’s dive in!

Growth Marketing 80

Growth Marketing Marketing Customer Lifetime Value Acquisition 80

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments