Tue.Dec 26, 2023

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5 Top User Onboarding Challenges in B2B Software

Inturact

Theoretically, You might do everything correct in creating your user onboarding but there might still be some challenges on your way to creating an onboarding that has some frictions, and challenges.

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The New Normal: 700 Employees at $200,000,000 in ARR

SaaStr

So we’re reaching new levels of efficiency in SaaS — at least in the public markets. The average public SaaS company now has hit $300,000 in revenue per employee or so on average. Almost Everyone’s Gotten Radically More Efficient in SaaS That’s a good metric to think about at scale now. But what does it mean in practice, when you are well before the IPO stage?

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What are Integrated Payments? Everything you need to know 101 and more.

USIO

Integrated payments refer to the seamless incorporation of payment processing capabilities into other business applications or systems. Instead of using separate platforms for different business functions, integrated payments allow businesses to integrate payment processing directly into their existing software or workflows. For example, an e-commerce platform might integrate payment processing directly into its website, allowing customers to make purchases without being redirected to a separate

Payments 130
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Dear SaaStr: What Is A Good Demo Conversion Rate for a SaaS Startup?

SaaStr

Dear SaaStr: What Is A Good Demo Conversion Rate for a SaaS Startup? 10%-20%. If fewer than 8%-10% or so of your demos convert to paid customers, you’ll start to burn out your sales team. Because they need to close 10-15 deals a month to eat. If they have to do more than 50 demos a month, they’ll just run out of time. Even that’s a lot. If you have a good engine running, you’ll want 20% or more of demos converting.

Startup 225
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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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The Truth About Outsourcing Sales Development Teams with Matthew Iovanni

Predictable Revenue

Collin Stewart and Matthew Iovanni, have a candid discussion on the pros and cons of outsourcing the SDR function. The post The Truth About Outsourcing Sales Development Teams with Matthew Iovanni appeared first on Predictable Revenue.

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Tips For Building Confidence in Sales

Nimble - Sales

In the fiercely competitive realm of sales, confidence stands out as the unspoken secret weapon that can propel you to new heights and distinguish you from the crowd. Whether you’re a seasoned sales professional navigating the landscape of client relationships or a newcomer eager to make your mark, understanding and cultivating confidence can significantly impact […] The post Tips For Building Confidence in Sales appeared first on Nimble Blog.

Sales 78
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The Future of Longevity with Tony Robbins

Andreessen Horowitz

Welcome to “The Ben & Marc Show”, featuring a16z’s co-founders Ben Horowitz and Marc Andreessen. In this week’s episode, Marc and Ben are joined by special guest Tony Robbins to discuss the future of longevity. Tony Robbins is an entrepreneur, #1 NY Times bestselling author, philanthropist, and the nation’s #1 life & business strategist. For over four and a half decades, Tony has empowered more than 50 million people from 100 countries around the world through his audio programs, edu

AI 70
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The Main Offshore Staffing Trends of 2024

TurnKey Labs

In 2024, we predict offshore staffing to remain a pivotal strategy for companies seeking to maximize efficiency and tap into diverse talent pools. The offshore staffing arena is witnessing transformative changes, driven by technological innovations, shifting economic dynamics, and evolving workforce expectations.

Trends 62
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Crypto news & regulatory update: December 4 – 22, 2023

Andreessen Horowitz

The latest crypto regulation news, legislation, and frameworks released by regulatory agencies and bodies – curated by our policy team.

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How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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Customer Retention vs. Acquisition: Where Should You Focus?

Chargebee

The battle of customer retention vs. acquisition is an old one. The truth is that both customer acquisition and customer retention are essential, regardless of which stage your company is in. Unfortunately, most companies focus much more on customer acquisition despite customer retention having a much higher ROI and being more cost-effective. Understanding the importance of customer retention and balancing retention and acquisition strategies separates great sales and marketing teams from medioc

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Important Customer Retention Statistics for 2023

Subscription Flow

While teams targeting customer retention have excellent opportunities to innovate and connect in new ways because of the impending recession, shifting customer priorities and preferences, and new technology, however, they must first comprehend the market and the industry. It also needs to be said that customer retention has long been touted to be the most important goal for marketers in the coming years.

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10 Questions to Ask in Your Customer Retention Survey

Chargebee

While growing your customer base is important, success in SaaS also depends on how well your company retains customers who subscribe to the service. A sustainable customer retention strategy engages customers and encourages them to keep their subscriptions active. To understand what you need to do to keep customers longer, you need to conduct a customer retention survey.

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SubscriptionFlow Product Updates for 2023 & Vision for 2024

Subscription Flow

Now that we are all heading to the year’s end, it is the time when all businesses run analysis on the policies that they worked on throughout the year. They also conduct audits for accounts to find how much is spent and earned. However, in the SaaS business world, companies also need to run sales and product audits and they are crucial to conduct.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Customer Retention vs. Acquisition: Where Should You Focus?

Chargebee

The battle of customer retention vs. acquisition is an old one. The truth is that both customer acquisition and customer retention are essential, regardless of which stage your company is in. Unfortunately, most companies focus much more on customer acquisition despite customer retention having a much higher ROI and being more cost-effective. Understanding the importance of customer retention and balancing retention and acquisition strategies separates great sales and marketing teams from medioc

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6 Strategies for Customer Winback and Reduce Churn

Chargebee

Losing a customer isn’t the end of the line. It’s par for the course for every business on the planet — even those with powerful retention engines. But how they react to losing a customer separates very successful SaaS businesses from everyone else. Rather than pouring even more money into paid ads to acquire new customers, successful SaaS brands implement a comprehensive strategy for winning back clients.

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Conquering In-app Subscription Management: A Guide for Subscription Businesses

Chargebee

In-app purchases have revolutionized the mobile app landscape, offering businesses and users a win-win. For businesses, it’s a powerful growth engine, unlocking new revenue streams, boosting user engagement, and enabling monetization of free apps. On the other hand, users enjoy personalized experiences and have quick access to products and services.