Subscription Flow

AUGUST 6, 2024

Artificial Intelligence or AI has been an industry-wide transformative force. With AI it is now possible to execute complex tasks that once required human intervention. Working with large quantities of data, AI can help improve company performance by offering accurate trend predictions. In this blog, we will discuss AI customer support integrations such as chatbots and the effect they have on customers and businesses as a whole.

Customer Support 52

Customer Support SaaS Payments Artificial Intelligence AI 52

SaaStr

AUGUST 6, 2024

So a lot of AI is real … a bunch of it is OK … and a bunch is still a work in progress. So I wanted to know — how many of us really use ChatGPT for work? And how often? It turns out, 69% of you use ChatGPT either every day or several times a week. And just 8% of you never use ChatGPT at work. Wow. image from here The post 70% Of You Use ChatGPT for Work All The Time appeared first on SaaStr.

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ChatGPT AI 217

FastSpring

AUGUST 6, 2024

We spoke with FastSpring’s Senior Director of Tax Rachel Harding about why having FastSpring serve as your merchant of record greatly simplifies your relationship to managing indirect global taxes. She recently assisted a European software company that was contacted by African taxing authorities inquiring about an unpaid tax liability. It became complicated quickly, but by partnering with FastSpring as a merchant of record , we were able to simplify it back down for them.

Merchant Services 145

Merchant Services Payment Services Outsourcing Services SaaS Payments 145

Predictable Revenue

AUGUST 6, 2024

Collin interviews Zach Golden, from Anova Consulting Group, to uncover the value and intricacies of win-loss analysis in sales. The post How to Conduct a Win/Loss Analysis with Zach Golden appeared first on Predictable Revenue.

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Consulting Interviewing Revenue Sales 130

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

The Moz Blog

AUGUST 6, 2024

In this Next Level post, Meghan will show you how to discover new backlink opportunities by analyzing and comparing your backlink profile with your competitors. Learn how to use the Link Intersect tool to maximize the efficiency of your link prospecting workflow.

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Sales Hacker

AUGUST 6, 2024

Andrew Johnston is currently the Head of Sales at Superhuman, where he leads the go-to-market strategy as part of the executive team. Previously, he built the Mid-Market and PLS motion at Scale AI and led the global sales team at SendGrid following its acquisition by Twilio and its IPO. Discussed in this Episode: The key differences between product-led growth (PLG) and product-led sales (PLS).

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Sales Recruiting Scale AI Search Acquisition 91

User Pilot

AUGUST 6, 2024

There’s no product growth without customer engagement. No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. In the article, we will share 15 great customer engagement ideas that will help you support your customers, let them get the most out of the product, and keep them interested.

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Engagement Retention Social Media Customer Lifetime Value 93

Groove HQ

AUGUST 6, 2024

Have you ever received a glowing review from a happy customer and wondered: “Now what?” It’s more straightforward (if tricky) to handle negative feedback. Many small business owners are unsure how to respond to positive customer reviews effectively – or whether they even should. Simply collecting reviews isn’t enough. The real magic happens when you […] The post How To Respond To Positive Customer Reviews: 8 Tips for Small Businesses appeared first on Groove Blog.

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Business Customer Support 64

User Pilot

AUGUST 6, 2024

Building and launching successful products requires more than just a good idea—it demands smooth coordination, strategic planning, and effective collaboration. This is where product lifecycle management software solutions come into play to align product management with company goals. But with so many PLM solutions available in the market, how do you choose the right one for your team?

Software 87

Software Management Scale User Experience 87

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Scytale

AUGUST 6, 2024

So, you need a security framework for your business? Or perhaps you’re just really curious about what on earth we keep hammering on about. Nevertheless, we’re diving into HIPAA and SOC 2 once again, but this time we’re putting the two against each other to see how they compare. Any starting bets for a favorite? Before getting into the nitty-gritty, there’s one overarching disclaimer that needs to be addressed immediately (and throughout the article) – if your organization classifies as a c

Payment Services 52

Payment Services compliance Payment Methods Payments 52

Panintelligence

AUGUST 6, 2024

Key takeaways How Insurtech leverages advanced technologies like Artificial Intelligence (AI), Machine Learning (ML), big data, and blockchain to transform the insurance industry. The benefits of Insurtech, including enhanced operational efficiency, personalized insurance solutions, and improved transparency and security. Examples of leading Insurtech companies and their innovative approaches to making insurance more customer-centric and accessible.

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Artificial Intelligence Blockchain Outsourced Development Machine Learning 52

Scytale

AUGUST 6, 2024

If you’re here, chances are your organization is already ISO 27001 certified or looking to get certified. And you’ve heard the buzz about the latest 2022 update. So what’s the scoop? Well, the newest version brings some key changes that could impact your information security management system (ISMS). The core of ISO 27001 remains intact, but revisions aim to help certified companies like yours stay ahead of emerging tech and threats.

Technical Review 52

Technical Review Cybersecurity Systems Review Government 52

SaaS Metrics

AUGUST 6, 2024

Get ready to explore how Vertical SaaS revolutionizes niche industries, but what challenges might you face in making the switch? The post What Is Vertical Saas? first appeared on SaaS Metrics.

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SaaS Metrics 52

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

BetterCloud

AUGUST 6, 2024

Whether it’s your city’s public transit system for ensuring you get to work on time or even something as small as your morning cup of coffee, there are some things we simply need. The same can be said for things we like to have, but don’t necessarily need. Like a 30 minute post-lunch nap in the middle of the workday. This way of thinking can be applied to the software we use at work.

Software Review 52

Software Review Software Technical Review Systems Review 52

Valuize Consulting

AUGUST 6, 2024

It was never going to be enough. Bolting on a Customer Success function alongside Marketing, Sales, Support, Professional Services, Education and Product in order to solve for revenue retention and expansion hasn’t worked for most enterprise B2B tech companies. Instead, Customer Success has regressed into just another organizational function with siloed strategies, teams and operations.

Systems Review 52

Systems Review Technical Review Education Retention 52

SaaS Metrics

AUGUST 6, 2024

Beam splitters are one type of diffractive optical element that can split a laser beam into multiple output beams. Even though a beam splitter generates multiple output beams from a single beam, the characteristics of these beams do not change—only the angle of propagation and power change in the output beams. Beam. Read more The post Beam Splitters: Characteristics and Applications first appeared on SaaS Metrics.

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Metrics SaaS 52

Nimble - Sales

AUGUST 6, 2024

Instagram, one of the leading social media platforms, has evolved from a simple photo-sharing app to a powerful tool for businesses and organizations, including in the realm of recruitment. With over a billion active users, Instagram provides a unique opportunity The post Examples of using instagram for social media recruitment appeared first on Nimble Blog.

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Social Media Business 45

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

SaaS Metrics

AUGUST 6, 2024

The world of online gaming has been continually evolving, bringing forth innovative ways to keep players engaged and entertained. One of the most significant advancements in recent years is the introduction of Megaways slots. This revolutionary game mechanic has taken the online casino industry by storm, offering players a dynamic and thrilling. Read more The post The Rise of Megaways Slots: A New Era of Online Gaming first appeared on SaaS Metrics.

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Entertainment Innovation Metrics Engagement 10

User Pilot

AUGUST 6, 2024

What is a SaaS marketing funnel, and how do you create one for your business? This article breaks down what you need to know to get started. We covered actionable steps to build an effective system that converts users, drives product engagement , and leads to long-term growth. TL;DR A SaaS marketing funnel outlines the steps users take from their initial awareness of your product to becoming loyal users.

SaaS Payments 76

SaaS Payments Metrics Scale Marketing 76