SaaStr

FEBRUARY 22, 2024

The advice that stings is the advice you need to hear. Many folks are saying everyone from our kids to our SVPs and CEOs can’t take criticism anymore. It does seem to be more true, in my experience. VCs are reluctant to be critical of founders, even as they run out of money. VPs of Sales are reluctant to push reps missing quota, again and again. Customer success reps are defended, even if their top customers churn without there even having been a conversation.

Churn 305

Churn Customer Success Metrics Sales 305

Buffer Resources

FEBRUARY 22, 2024

You’ve probably received dozens of spammy, impersonal direct messages (DMs) in your social media inboxes that you never bothered replying to. Think messages from people who misspell your name, are clearly looking to sell you something you don’t need, or are just copy-pasting text en masse.  It’s little wonder that DMs get a bad rap, and most tend to shy away from sending them.

Social Media 134

Social Media Underperforming Technical Team Engagement B2B 134

SaaStr

FEBRUARY 22, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last time with Hilarie Koplow-McAdams, Venture Partner at NEA. Check that out here. This week we’re focusing on Harpinder Singh, Partner @ Innovation Endeavors! #1. What’s your most recent disclosed investment?

Innovation 289

Innovation Wireless Acquisition Technology 289

FastSpring

FEBRUARY 22, 2024

Ready to join the game industry’s premier professional event? If so, join FastSpring at Game Developers Conference 2024 at Booth S1931! We’d love to talk with you in person! Join us at the Moscone Center in San Francisco from March 18-22nd, for an extraordinary event dedicated to continually defining market innovations and providing insight into the future of games.

Merchant Services 133

Merchant Services Development Payment Services SaaS Payments 133

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

SaaStr

FEBRUARY 22, 2024

Dear SaaStr: How Do Investors Feel About “Acquihires”? Back when I started investing, in 2013, VCs worked on getting acquihires for their struggling startups. A lot of energy was put in to find a “soft landing” for struggling investments running out of money, even if the returns might be nickels on the dollars. Today? VCs for the most part don’t care.

Investment 278

Investment Startup Strategy 278

Casey Accidental

FEBRUARY 22, 2024

This essay was co-created with Dan Hockenmaier. In marketplace businesses, the network is the product. If you’re not growing both supply and demand, the product generally isn’t getting better over time. And your network effects which compound organic growth are not getting better, and probably getting worse. Most marketplace founders and leaders intuit this over time, so they obsess over growth metrics.

Payments 116

Payments SaaS Payments Scale Payment Methods 116

Andreessen Horowitz

FEBRUARY 22, 2024

a16z crypto is a venture capital fund that has been investing in crypto and web3 startups — across all stages — since 2013.

Investment 110

Investment Venture Capital Startup 110

CloseSaaS

FEBRUARY 22, 2024

Sales outsourcing taps into market-specific expertise, proves more cost-effective, and accelerates sales growth—when it’s right, and when you’re ready.

Sales Outsourcing 98

Sales Outsourcing Sales Marketing 98

Sparktoro

FEBRUARY 22, 2024

Shortly after Amanda Natividad joined SparkToro, she coined the term “Chill Work” to describe the unusually patient, mature, laid-back approach we take to building this business. And for the last three years, it’s become a bigger and bigger part of how I think about not only this company, but everything I do professionally.

Business 90

Business Startup 90

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Payment Solutions

User Pilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! TL;DR Customer communication encompasses all interactions between a business and its customers, while customer communication strategy is what you’ll use to improve these interactions amongst new and existing customers.

Communication 89

Communication Outsourcing Services Strategy Payment Solutions 89

Crafty CTO

FEBRUARY 22, 2024

Willison’s experience with, and reaction to, Gemini 1.5 Pro extracting structured output from video prompts parallels my own experience using GPT-4 Vision to extract structure from heirloom recipe images (often handwritten and horribly mangled): … I’m pretty astonished by this. … I find those results pretty astounding. The ability to analyze video like this feels SO powerful.

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User Pilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy.

Customer Support 73

Customer Support SaaS AI Search Software Review 73

Blulogix

FEBRUARY 22, 2024

Maximizing Efficiency in the Digital Era: The Critical Role of End-to-End Integration and Automation for UCaaS, SaaS, and IoT Companies By BluLogix Team Introduction: In the competitive landscape of digital services, the operational backbone of Unified Communications-as-a-Service (UCaaS) , Software-as-a-Service (SaaS) , Internet of Things (IoT) and Managed Services Provider companies plays a crucial role in determining their success.

SaaS 52

SaaS B2B Operational efficiency. Pricing 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

User Pilot

FEBRUARY 22, 2024

Retaining customers is an incredibly important part of any growth-driven business. According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Thus, it only makes sense that you work hard to retain any customer that makes a purchase. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Blulogix

FEBRUARY 22, 2024

How to Ensure Smooth Sailing Through Rough Waters: Overcoming Challenges in Monetization Framework Implementation By BluLogix Team Navigating the Complexities of Introducing a New Monetization Strategy Implementing a monetization framework is akin to setting out on a voyage toward uncharted territories. While the promise of new horizons is exciting, the journey is fraught with challenges that can test the resilience and adaptability of any business.

Systems Review 52

Systems Review compliance Technical Review B2B 52

Kellblog

FEBRUARY 22, 2024

Just a quick post to highlight my third and most recent appearance on 20VC with the amazing Harry Stebbings ( Spotify , YouTube ). It is always, always a pleasure to speak with Harry. He’s such an effective interviewer that you quickly get into detail and stories that others miss. So you end up with very rich content, which in this case lasts significantly longer than 20 minutes.

Sales Hiring 97

Sales Hiring Forecasting Interviewing Customer Success 97

ChurnZero

FEBRUARY 22, 2024

Customer success and marketing share common goals, especially if your company is one of the 61 percent of SaaS organizations with a dedicated customer marketing function to drive expansion, retention and advocacy. And, although it doesn’t always come easily, great things happen when marketing and CS unite. As ChurnZero’s first customer marketing manager, I should know.

Marketing 52

Marketing Scale Engagement Customer Success 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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