SaaStr

APRIL 11, 2024

Dear SaaStr: Is it OK to Reschedule a Job Interview with a Founder? It’s generally fine to reschedule an interview set up with a recruiting manager or similar. They’ll figure it out. That’s their job. But — be careful rescheduling a job interview with a founder CEO — especially at the last minute. If it’s a great reason, so be it. If it’s a mediocre reason — they’ll probably move on from you, one way or another.

Interviewing 288

Interviewing Management 288

Clouded Judgement

APRIL 11, 2024

Q4 earnings season for cloud businesses is now behind us. The 62 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between Jan 24th – March 27th. In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way.

Cloud 177

Cloud Software Azure AWS 177

SaaStr

APRIL 11, 2024

So it may surprise some of you to learn that it’s not >that< hard to raise venture capital after a rough patch. In fact, it’s pretty common. VCs know the vast majority of startups have a tougher time or two. But … but … VCs need some proof you are back to growth. They need at least 3 months of continuous, strong growth.

Venture Capital 306

Venture Capital Startup Marketing 306

Andreessen Horowitz

APRIL 11, 2024

The electric grid, a vast and complex system of wires and power plants, is essential to our economy and underpins our industrial strength. Currently, we face a critical challenge: our electricity demands — expected to nearly double by 2040 due to factors like AI compute, reshoring , and “electrification” — are soaring, but our grid infrastructure and operations struggle to keep pace.

Outsourced Development 140

Outsourced Development Technical Review Systems Review Scale 140

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Buffer Resources

APRIL 11, 2024

Think nonprofits and Silicon Valley startups have nothing in common? Think again. I started my career working in a nonprofit setting, and now I’m a fractional marketing director for nonprofits. From higher education to arts and literacy organizations, I’ve seen it all.  As a tech writer and editor, I’ve also steeped in the “rocket fuel” of the startup world.

Technical Review 129

Technical Review Startup Social Media Marketing 129

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution. Working effectively with resellers or agents requires a structured approach to manage these vital relationships productively.

B2B 95

B2B Payment Features Subscription Scale 95

Stax

APRIL 11, 2024

SMB owners wear many hats, managing everything from staff to sales. Adding to the already tough job of managing a small or medium business is the complex task of understanding how payment processing works, including managing the fees, equipment, accounts payable and more. Here’s where a Payment Management System (PMS) can swoop in as your financial hero to understand your business better.

Payment Services 88

Payment Services Payment Solutions Merchant Services Payment Methods 88

Chargebee

APRIL 11, 2024

Businesses across the globe have seen a massive shift in priorities over the past five years. From ‘Growth at all costs’ to 2023 being the ‘Year of Efficiency’ as termed by Zuckerberg, the objectives shifted to reducing operational overheads, becoming nimble, and redefining processes. Many companies, including tech giants like Alphabet and Amazon, agreed that 2023 was the Year of Efficiency (or the Year of Resilience, as some called it) and optimized processes to do more with less.

Innovation 76

Innovation Revenue Business 76

Nimble - Sales

APRIL 11, 2024

It’s not just about altering logos or slogans; it’s about reshaping the very essence of a company’s identity to resonate with evolving market demands and stakeholder expectations. Just as in the realm of personal development, businesses too must adapt, grow, and sometimes, reinvent themselves to stay relevant and competitive. Letting go of outdated perceptions and […] The post Strategies to Successfully Rebrand Yourself appeared first on Nimble Blog.

Strategy 75

Strategy Development Marketing Business 75

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

User Pilot

APRIL 11, 2024

If you’re not tracking customer satisfaction metrics, you’re probably losing customers every day, and you don’t even realize it. But customer satisfaction is a huge domain, with myriads of product engagement touch points to track – where do you even begin? So let’s dive in and take a closer look at what metrics measure customer satisfaction and how to measure them.

Metrics 52

Metrics Customer Lifetime Value Software Review Retention 52

Chargebee

APRIL 11, 2024

Businesses across the globe have seen a massive shift in priorities over the past five years. From ‘Growth at all costs’ until 2022 to the ‘Year of Efficiency’* in 2023, the objectives shifted to reducing operational overheads, becoming nimble, and redefining processes. But we’re in 2024, and things are different now. Our conversations with business leaders across the globe tell us a story of growth ambitions this year.

Innovation 52

Innovation Revenue Business 52

ChurnZero

APRIL 11, 2024

Every customer success leader I know is being asked to do more with less. I could go on and on about the macroeconomic factors, the cycle of overhiring and layoffs, and the “new normal” for spending justification that’s causing this, but I won’t. Instead, I’ll just focus on that reality. Being asked to do more with less has turned the concept of digital customer success from a nice-to-have to a must-have.

Customer Success 52

Customer Success SMB B2B Communication 52

BetterCloud

APRIL 11, 2024

Happy National Pets Day! Navigating the complexities of multiple software subscriptions can often feel like herding cats. We thought we could simplify the process (and share some cute furry faces to brighten your day) by introducing you to our adorable team of BetterCloud pets! These lovable sidekicks sit at our feet daily and have picked up a thing or two to share with you.

Software Review 52

Software Review Management SaaS Payment Features 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Chargebee

APRIL 11, 2024

Many companies grew until 2021, mainly focusing on new customer acquisitions. Money was free-flowing; valuations were sometimes 10x multiples of current revenue and acquisition costs that were 2x the customer lifetime value did not raise questions. We call this the ‘Growth at all costs’ period, when many leaders launched new products, hired more employees, and liberally purchased every software the team wanted—anything and everything to fund the acquisition pipeline.

Customer Lifetime Value 52

Customer Lifetime Value Acquisition Software Revenue 52