Thu.Apr 11, 2024

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Dear SaaStr: Is it OK to Reschedule a Job Interview with a Founder?

SaaStr

Dear SaaStr: Is it OK to Reschedule a Job Interview with a Founder? It’s generally fine to reschedule an interview set up with a recruiting manager or similar. They’ll figure it out. That’s their job. But — be careful rescheduling a job interview with a founder CEO — especially at the last minute. If it’s a great reason, so be it. If it’s a mediocre reason — they’ll probably move on from you, one way or another.

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A Look Back at Q4 '23 Public Cloud Software Earnings

Clouded Judgement

Q4 earnings season for cloud businesses is now behind us. The 62 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between Jan 24th – March 27th. In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way.

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Raising Money After a Rough Patch? At Least Put Up 3 Good Months in a Row

SaaStr

So it may surprise some of you to learn that it’s not >that< hard to raise venture capital after a rough patch. In fact, it’s pretty common. VCs know the vast majority of startups have a tougher time or two. But … but … VCs need some proof you are back to growth. They need at least 3 months of continuous, strong growth.

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Decentralizing the Electric Grid

Andreessen Horowitz

The electric grid, a vast and complex system of wires and power plants, is essential to our economy and underpins our industrial strength. Currently, we face a critical challenge: our electricity demands — expected to nearly double by 2040 due to factors like AI compute, reshoring , and “electrification” — are soaring, but our grid infrastructure and operations struggle to keep pace.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Nonprofits: Steal These Marketing Practices from Tech Startups

Buffer Resources

Think nonprofits and Silicon Valley startups have nothing in common? Think again. I started my career working in a nonprofit setting, and now I’m a fractional marketing director for nonprofits. From higher education to arts and literacy organizations, I’ve seen it all.  As a tech writer and editor, I’ve also steeped in the “rocket fuel” of the startup world.

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Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management

Blulogix

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution. Working effectively with resellers or agents requires a structured approach to manage these vital relationships productively.

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What is a Payment Management System?

Stax

SMB owners wear many hats, managing everything from staff to sales. Adding to the already tough job of managing a small or medium business is the complex task of understanding how payment processing works, including managing the fees, equipment, accounts payable and more. Here’s where a Payment Management System (PMS) can swoop in as your financial hero to understand your business better.

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Latest Product Innovations: Unlock Efficient Revenue Growth in 2024 and beyond

Chargebee

Businesses across the globe have seen a massive shift in priorities over the past five years. From ‘Growth at all costs’ to 2023 being the ‘Year of Efficiency’ as termed by Zuckerberg, the objectives shifted to reducing operational overheads, becoming nimble, and redefining processes. Many companies, including tech giants like Alphabet and Amazon, agreed that 2023 was the Year of Efficiency (or the Year of Resilience, as some called it) and optimized processes to do more with less.

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Strategies to Successfully Rebrand Yourself

Nimble - Sales

It’s not just about altering logos or slogans; it’s about reshaping the very essence of a company’s identity to resonate with evolving market demands and stakeholder expectations. Just as in the realm of personal development, businesses too must adapt, grow, and sometimes, reinvent themselves to stay relevant and competitive. Letting go of outdated perceptions and […] The post Strategies to Successfully Rebrand Yourself appeared first on Nimble Blog.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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8 Important Customer Satisfaction Metrics to Monitor Sentiment

User Pilot

If you’re not tracking customer satisfaction metrics, you’re probably losing customers every day, and you don’t even realize it. But customer satisfaction is a huge domain, with myriads of product engagement touch points to track – where do you even begin? So let’s dive in and take a closer look at what metrics measure customer satisfaction and how to measure them.

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Latest Product Innovations: Unlock Efficient Revenue Growth in 2024 and Beyond

Chargebee

Businesses across the globe have seen a massive shift in priorities over the past five years. From ‘Growth at all costs’ until 2022 to the ‘Year of Efficiency’* in 2023, the objectives shifted to reducing operational overheads, becoming nimble, and redefining processes. But we’re in 2024, and things are different now. Our conversations with business leaders across the globe tell us a story of growth ambitions this year.

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Digital Customer Success: A Getting Started Guide – Part 1

ChurnZero

Every customer success leader I know is being asked to do more with less. I could go on and on about the macroeconomic factors, the cycle of overhiring and layoffs, and the “new normal” for spending justification that’s causing this, but I won’t. Instead, I’ll just focus on that reality. Being asked to do more with less has turned the concept of digital customer success from a nice-to-have to a must-have.

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SaaS management explained by the BetterCloud pets

BetterCloud

Happy National Pets Day! Navigating the complexities of multiple software subscriptions can often feel like herding cats. We thought we could simplify the process (and share some cute furry faces to brighten your day) by introducing you to our adorable team of BetterCloud pets! These lovable sidekicks sit at our feet daily and have picked up a thing or two to share with you.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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The Efficient Growth Memo

Chargebee

Many companies grew until 2021, mainly focusing on new customer acquisitions. Money was free-flowing; valuations were sometimes 10x multiples of current revenue and acquisition costs that were 2x the customer lifetime value did not raise questions. We call this the ‘Growth at all costs’ period, when many leaders launched new products, hired more employees, and liberally purchased every software the team wanted—anything and everything to fund the acquisition pipeline.