SaaStr

APRIL 25, 2024

Dear SaaStr: When Do VCs Try To Replace Founders as CEOs? You’re worried about a bunch of VCs replacing you. That’s fair. You should be. It happens. Regularly — but not usually. A few high-level things to think about. First, if you really screw up, shouldn’t you be replaced? Second, if you don’t end up being a great CEO in the long-run, shouldn’t you be replaced when someone can do the next stage materially better than you can?

Finance 296

Finance Investment SaaS Marketing 296

Tom Tunguz

APRIL 25, 2024

If it wasn’t clear before, AI is the single biggest revenue driver in cloud. Microsoft’s Azure is winning share directly from Amazon. In Feburary, Microsoft grew 2% & Amazon lost 2%. Google is also taking share - 1% in the last year. A one percentage point share shift represents about $750 million of spend or about $5b in market cap.

Azure 192

Azure AI Search Marketing ChatGPT 192

SaaStr

APRIL 25, 2024

We’re gearing up for 2024 SaaStrEuropa.com in London on June 4-5, which will be awesome. 3,500+ of the best in SaaS and Cloud together in London! See You There! But then comes The Biggest Non-Vendor SaaS Event of the Year! SaaStrAnnual.com 2024 on Sep 10-12 in SF Bay!! 12,000+ of the best founders, CEOs, CTOs, CROs, CMOs and more! 1,000+ Braindates, workshops, and mentorship sessions 800+ of the top VCs in SaaS and Cloud 250+ speakers and sessions Founder-VC matchmaking Awesome networking

Cloud 295

Cloud Pricing Enterprise Technology 295

Buffer Resources

APRIL 25, 2024

Search engine optimization (SEO) sounds like a fancy jargon word that has a suit with elbow patches on. But it’s really just a way to be easily visible and discoverable to your target audience.  In this article, I’ll explain what SEO is for social media, why you should care about it, and how you can use it to your advantage. What is social media SEO?

Social Media 126

Social Media Travel Engineering Trends 126

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Kalungi

APRIL 25, 2024

At SaaSOpen, we saw a shift towards more sustainable growth practices that prioritize return on investment over the previously "growth at all costs" model.

Investment 91

Investment Leadership Strategy Marketing 91

Stax

APRIL 25, 2024

Fact: convenience is a huge deal when it comes to keeping your customers happy. Most modern consumers are used to purchasing products and services across multiple channels (i.e., brick-and-mortar, ecommerce, mobile, etc.). They value seamless shopping experiences that allow them to buy quickly and effortlessly, regardless of platform or location. As such, attracting and retaining customers calls for an omnichannel approach to how you interact with buyers.

Payment Methods 88

Payment Methods Merchant Services Payment Services Stax 88

Groove HQ

APRIL 25, 2024

When setting out your business strategy, it’s vital to avoid falling into the ‘churn-and-burn’ trap. This is when you focus on getting the customer’s money as soon as possible, and neglect to put enough effort into ensuring a high-quality product or service. While you probably wouldn’t do this on purpose, it’s easy to focus so much […] The post How To Grow Your Business By Providing Strong Customer Value appeared first on Groove Blog.

Business 64

Business Churn Strategy Customer Support 64

User Pilot

APRIL 25, 2024

If you’re seeking open-ended questions examples that elicit meaningful insights, this guide is tailored for you. We cut straight to practical, usable examples you can immediately incorporate into your user research or interviews. Learn not only what powerful open-ended questions look like but also the key strategies behind crafting them. Ready to transform your dialogues into discovery-driven conversations?

Scale 52

Scale Underperforming Technical Team SaaS Interviewing 52

Groove HQ

APRIL 25, 2024

When setting out your business strategy, it’s vital to avoid falling into the ‘churn-and-burn’ trap. This is when you focus on getting the customer’s money as soon as possible, and neglect to put enough effort into ensuring a high-quality product or service. While you probably wouldn’t do this on purpose, it’s easy to focus so much […] The post How To Grow Your Business By Providing Strong Customer Value appeared first on Groove Blog.

Business 52

Business Churn Strategy Customer Support 52

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

User Pilot

APRIL 25, 2024

Marketing research is essentially a method utilized by companies to collect valuable information regarding their target market. Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers. It encompasses the gathering, analysis, and interpretation of data, which aids in identifying consumer demands, anticipating market trends, and staying ahead of the competition.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

Casey Accidental

APRIL 25, 2024

I recently had a conversation with Everything Marketplaces where we went into a lot of topics around building and scaling marketplaces. Check it out below. You can also view on Youtube or Apple. Currently listening to my Future Jazz playlist.

Scaling 52

Scaling 52

Infinicept

APRIL 25, 2024

In this episode we’re welcoming Ginger Bergman to the pod. Ginger is a senior vice president of risk strategy and payment compliance for Bank of America. We discuss the Real Time Payments and FedNow instant payment programs. Read the full transcript below.

Payment Services 52

Payment Services Banking compliance Strategy 52

How To Buy Saas

APRIL 25, 2024

The smart revolution has come – AI is significantly changing the way we live our daily lives. Most notably, it’s started to help businesses who use cloud-based services operate and deliver their services to their customers more efficiently. Today’s shifts are so paramount that software providers just can’t miss out on them. Staying ahead of the curve is crucial since emerging trends influence the direction the sector will take in the coming years.

Artificial Intelligence 52

Artificial Intelligence AI Trends Machine Learning 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

BetterCloud

APRIL 25, 2024

Feeling buried by an app avalanche? You’re not alone. SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. Let’s break down smart SaaS budgeting, so you can make your tech work for you, without blowing the bank. Get ready to turn those monthly charges into strategic investments that fuel your business growth.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

FastSpring

APRIL 25, 2024

Through the integration, the companies aim to provide the best payment experience to Brazilian clients through local payments via the fast-growing and highly adopted Pix CURITIBA, Brazil, April 25, 2024 /PRNewswire/ — FastSpring , the leading merchant of record for global SaaS and software companies, and EBANX , a global technology company specializing in payments for rising markets, announce today a partnership to enhance users’ payment experience within FastSpring’s product s

Payment Services 102

Payment Services Merchant Services SaaS Payments Payment Methods 102

User Pilot

APRIL 25, 2024

Are you struggling to make sense of complex data for better business strategies? Enter augmented analytics—a blend of AI and machine learning that’s revolutionizing how we gather interactive, valuable insights from data , with ease, irrespective of technical skill. Read on to see how this tool is not just a trend, but a key driver of data democratization and sharper decision-making in the modern business landscape.

Artificial Intelligence 52

Artificial Intelligence Data Machine Learning Business 52

How To Buy Saas

APRIL 25, 2024

The demand for faster and more efficient software development processes has never been higher. To address this need, two distinct approaches have emerged in the tech community: low-code and no-code platforms. At their core, both low-code and no-code platforms aim to accelerate the software development cycle by minimizing the amount of traditional hand coding required.

Underperforming Technical Team 40

Underperforming Technical Team Software Development Development Software 40

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue