SaaStr

MAY 21, 2024

So G2 put out a survey and report on customer success recently that was an eye-opener: 67% of CS execs report having a sales quota 53% of CS execs now view their job as primarily a sales role Now some of this may be semantics. Business software companies have had “account managers” responsible for upsell since the earliest days. As customer success came into its own, it was often seen as distinct from account management, focused on customer retention and happiness and NPS and CSAT.

Customer Success 312

Customer Success Sales Trends Retention 312

Predictable Revenue

MAY 21, 2024

Collin and Fred shared how an unusual path involving his battle with Lyme disease made him a better sales leader. The post The Power of Authenticity in Sales with Fred Diamond appeared first on Predictable Revenue.

Sales 130

Sales Revenue Development 130

SaaStr

MAY 21, 2024

Dear SaaStr: What Were the Biggest Mistakes You Made Getting Your Startups Going? The biggest two mistakes I made, I made twice, maybe thrice. They were: One, starting with too incomplete a management team. In my first start-up, while the core 3 co-founders were great, we needed an operational COO to really get to market with our customers. I closed arguably the best COO in the U.S. for the job — or so I thought.

Startup 302

Startup Management Marketing Leadership 302

The Moz Blog

MAY 21, 2024

What good is winning the algorithm if you’ve lost the human? What would happen if you were OK with sacrificing a high ranking to get more people to thank you for how much you educated them? In this article, discover Wil’s two new approaches to SEO and content using social media.

Social Media 112

Social Media Education 112

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

SaaStr

MAY 21, 2024

How do you build a culture of openness and collaboration as your company scales? Founder and CEO of Guru, Rick Nucci, and previously founder of Boomi, on track to IPO soon at $200m+ ARR, shares how to run all-hands meetings the right way. Guru is about a decade old and provides AI-driven search for companies where employees can ask questions and find knowledge to do their job.

AI Search 298

AI Search AI Strategy Scaling 298

Sales Hacker

MAY 21, 2024

Daniel Zarick is the Co-Founder and CEO of Arrows, a collaborative customer onboarding tool built specifically for teams using HubSpot. With funding from Gradient Ventures, HubSpot Ventures, and GTMfund, Arrows. is well-positioned to become a major player in the HubSpot ecosystem. Discussed in this Episode: The benefits and challenges of going to market in a single platform ecosystem like HubSpot How to gain traction and build relationships with key stakeholders in a crowded partner ecosystem St

Marketing 103

Marketing Content Marketing B2B AI 103

Stax

MAY 21, 2024

The consistent software updates and upgrades have made it easier than ever to run businesses. We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. With management systems’ continual growth and improvement, it’s no wonder software sales are at an all-time high. If you’re selling law practice management systems to law firms, you’re definitely not alone.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

User Pilot

MAY 21, 2024

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. But what are these best practices and how can you implement them? Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! TL;DR Customer lifecycle management (CLM) is a strategic approach for tracking, analyzing, and optimizing customer interactions throughout their entire relationship with your

Management 88

Management Software Review Retention Onboarding 88

Kellblog

MAY 21, 2024

For no apparent underlying reason, a lot of the companies I have worked at over the years have been quite successful in Japan. Thus, while I don’t write about it much, I have a fair bit of experience working with Japanese subsidiaries and/or distributors in the enterprise software market. On a recent trip to Tokyo, I met with an old friend who’s lived in Japan for well over a decade and who is now the GM of Japan at a large enterprise software company.

Enterprise 85

Enterprise Software Management Investment 85

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

User Pilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in! TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

User Experience 85

User Experience AI Scale Customer Support 85

Andreessen Horowitz

MAY 21, 2024

Vineeta Agarwala, MD, PhD, joins Luke Timmerman’s The Long Run podcast on stage at the Life Science Innovation Northwest Conference. They discuss everything from AI for drug discovery to Vineeta’s ongoing clinical work as a physician and how that influences her perspective.

AI 76

AI Innovation Healthcare 76

Sales Hacker

MAY 21, 2024

If you’re not evolving your go-to-market strategy with the latest in content marketing, you risk being left behind. Whether you’re fine-tuning your current approach or overhauling your strategy, understanding the future of content marketing is essential – where we are now and where are we going. Join industry leaders Udi Ledergor, Jon Miller, and Pete Lorenco to stay up to date on the landscape of content marketing and how we’re evolving.

Content Marketing 74

Content Marketing Marketing Forecasting Trends 74

Groove HQ

MAY 21, 2024

The barrier to entry is lowering for many industries, and competition is growing on every corner. Amid so much noise, it’s becoming harder to perform customer acquisition efficiently. Fortunately, you’re not limited to just one marketing channel. There are many options for expanding your business, even if budget or time is short (or both!).

Acquisition 72

Acquisition Strategy Marketing Business 72

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Buffer Resources

MAY 21, 2024

We’re always adding new features and updates to Buffer. This year, we've introduced several new additions, and we're excited to give you a sneak peek at what's coming next. Here's everything you need to know about our latest updates and what to look forward to. Already released in 2024 Notification Publishing for Instagram Buffer can either auto-post on your behalf or you can choose to get notifications to finish the post yourself.

Social Media 59

Social Media Branding Engagement Strategy 59

Nimble - Sales

MAY 21, 2024

Running a small business demands perpetual optimization for efficiency and effectiveness. Yet, suppose your company relies on manual outbound calls. In that case, you might hesitate to adopt a power dialing solution, fearing it could dilute the vital human touch essential for forging genuine business relationships. Technology has come a long way. There’s software on […] The post Top 5 Auto Dialer Software for Small Business appeared first on Nimble Blog.

Software 59

Software Business Technology 59

Buffer Resources

MAY 21, 2024

For years, I struggled to grow my audience on Instagram. After 6 years of trying hard to build my fitness-focused account, I only had 2,300 followers to show for it. While I do believe follower count is a vanity metric, I couldn’t help feeling frustrated and like a failure. Realizing I needed a change, I revamped my strategy based on my experience to grow a new Instagram account Not Bored in DC to over 20,000 followers in just 9 months while also getting paid to create content.

Social Media 59

Social Media Branding Transportation Software Review 59

Inturact

MAY 21, 2024

If you’re like most SaaS companies we interact with, you wish you had a crystal ball that could show you exactly what your customers want and how to keep them coming back for more. What if we told you that SaaS data science can provide that crystal ball for you?

Data 59

Data SaaS Business Marketing 59

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Scytale

MAY 21, 2024

You walk into the office and all everyone can talk about is AI. As AI continues to grow and transform industries, keeping company and personal data secure has never been more important. And that’s where ISO 42001 comes in. This international standard provides a comprehensive framework for tackling the unique challenges of AI data security. This quick read will get you up to speed on ISO 42001 – what it is, who’s responsible for what, and why it matters.

compliance 59

compliance Government AI Cybersecurity 59

Groove HQ

MAY 21, 2024

The barrier to entry is lowering for many industries, and competition is growing on every corner. Amid so much noise, it’s becoming harder to perform customer acquisition efficiently. Fortunately, you’re not limited to just one marketing channel. There are many options for expanding your business, even if budget or time is short (or both!).

Acquisition 52

Acquisition Strategy Marketing Business 52

CloudKettle

MAY 21, 2024

Revenue Lifecycle Management (RLM) is a new revenue solution from Salesforce, offering a combination of Salesforce processes and technologies that help businesses manage Sales and Finance in a single unified system. It provides a solution to manage and increase revenue by streamlining and automating the sales process, from generating quotes to managing subscriptions.

Revenue 52

Revenue Management Finance Payment Features 52

Zuora

MAY 21, 2024

Data professionals face a crucial challenge in today’s fast-paced modern businesses, where data is key to making informed decisions: accessing and integrating data from various platforms quickly and accurately. As a data analyst, engineer, or business intelligence specialist, you’ve likely experienced the struggle of juggling multiple data sources and dealing with slow or manual integration […] The post Streamline Data Integration with Zuora for Better Insights appeared first on Zuor

Payments 52

Payments Data Engineering Business 52

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Chargebee

MAY 21, 2024

Chargebee is leading the charge in revolutionizing subscription management, arming you with a powerful suite tailored to create a seamless subscriber experience. With Chargebee Retention, we’re not just reactive; we’re proactive. By ramping up subscriber engagement, automating financial processes, and boosting revenue retention, we empower you to tackle churn head-on.

Retention 52

Retention Payment Features Subscription Data 52

Zuora

MAY 21, 2024

Revenue Operations leaders have been tracking KPIs (Key Performance Indicators) like “ARR”, “MRR”, and “Churn Rate” since the early aughts when SaaS models first started gaining steam amongst software companies. These metrics were a great starting point for plotting year over year trends, but how much can they really tell you? They can’t answer deeper […] The post Beyond KPIs: Benchmarks that Empower Modern Businesses appeared first on Zuora.

Benchmarks 52

Benchmarks Business Churn Trends 52

User Pilot

MAY 21, 2024

What is churn ? Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty.

Churn 52

Churn Retention Software Review Metrics 52

Zuora

MAY 21, 2024

Data professionals face a crucial challenge in today’s fast-paced modern businesses, where data is key to making informed decisions: accessing and integrating data from various platforms quickly and accurately. As a data analyst, engineer, or business intelligence specialist, you’ve likely experienced the struggle of juggling multiple data sources and dealing with slow or manual integration […] The post Streamline Data Integration with Zuora for Better Insights appeared first on Zuor

Payments 52

Payments Data Engineering Business 52

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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

Chart Mogul

MAY 21, 2024

Set up automations in your account to make repetitive tasks easier, cut down on mistakes and help your team work faster. Automations are helpful workflows that kick into gear based on specific conditions you set. They’re perfect for saving time by handling repetitive tasks and speeding up everyday processes. Plus, they cut down on mistakes made by human error and keep your ChartMogul account constantly up-to-date.

Headcount 52

Headcount SMB Sales Team Automation Payment Features 52

Zuora

MAY 21, 2024

Customer retention is more than just a metric; it’s a strategic imperative for businesses seeking sustainable and recurring growth. While reactive customer support – fixing problems as they arise – remains essential, a paradigm shift is underway. Forward-thinking businesses are realizing that the key to keeping customers happy and loyal lies in understanding and paying […] The post Proactive support: The secret weapon to beat customer churn appeared first on Zuora.

Churn 52

Churn Customer Support Retention Metrics 52

Chart Mogul

MAY 21, 2024

We’ve released three new integrations that enhance your ability to segment your customer base and provide visibility over lead and trial data. We’re excited to announce three new integrations with HubSpot, Segment and Intercom which automatically import customer and lead data into ChartMogul. Now, segmenting your data is more powerful, and getting started with ChartMogul CRM is even easier.

Data Analysis 52

Data Analysis Payment Features Subscription Trends 52