Groove HQ

FEBRUARY 15, 2024

Many businesses “feel” that they know who their customers are. But do they? Sometimes it is operational blindness, other times it is poor preparation. But one thing is certain, if you are not constantly analyzing and polishing your customer profile, you are leaving money on the table. In this post, we will dive deep into […] The post How to Create a Customer Profile: Key Steps for Targeted Marketing appeared first on Groove Blog.

Marketing 69

Marketing Business Customer Support 69

SaaStr

FEBRUARY 15, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last time with Satya Patel, Partner at Homebrew. Check that out here. This week we’re focusing on Hilarie Koplow-McAdams, Venture Partner at NEA! #1. What’s your most recent disclosed investment?

Scale 225

Scale Software Review Payment Features AI 225

Tom Tunguz

FEBRUARY 15, 2024

The Bitcoin exchange-traded funds (ETFs) launched on January 12, about a month ago. On the first day, investors bought $655m & nearly $2b in the first three days. Since then, the figure has swelled to $4.6b. It’s not a fair comparison but for fun, we can compare the Bitcoin interest to the largest technology IPOs for a sense of scale. Company IPO Date Raised $B Facebook May-12 $16.0 Uber May-19 $8.1 Snap Mar-17 $3.9 Airbnb Dec-2 $3.5 Snowflake Sep-2 $3.4 DoorDash Dec-2 $3.4 Lyft Mar-19

Finance 224

Finance Technology Scaling 224

SaaStr

FEBRUARY 15, 2024

So we’re coming back to Miami for the 4th SaaStr Super Miami Meet-up !! We’re getting together 300+ SaaS and Cloud execs to talk all things scaling right in Wynwood. It’s out 4th Miami meet-up and everyone has been a blast. We’ll kick things off around 4pm and go until folks get tired, and including a few informal AMAs: CRO Confidential LIVE with Sam Blond CEO Vimeo on Scaling PLG + SLG Together Open AMA with Jason and much more!!

Cloud 174

Cloud Scaling SaaS 174

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Payments

FastSpring

FEBRUARY 15, 2024

Thanks to Tony Markov for contributing to this article! If you’re not sure how to sell an app direct to consumer (D2C) outside the app stores — or if you’re looking for a new way to monetize your mobile app or game — you may be wondering what options you have. Steep fees from platforms like the Apple App Store and Google Play can understandably cause game developers and app creators to look beyond the convenience and ubiquity of traditional app marketplaces, but restrictions from the platform pr

Payment Methods 124

Payment Methods Payment Solutions Merchant Services Payment Services 124

Inturact

FEBRUARY 15, 2024

Implementing an effective user onboarding process is pivotal for any SaaS product, acting as the bridge between user acquisition and user retention. In this era of digital solutions, tools like UserGuiding have emerged as essential assets for companies aiming to streamline their onboarding experiences.

Onboarding 111

Onboarding Acquisition Retention SaaS 111

Buffer Resources

FEBRUARY 15, 2024

Whether you’ve just made your first $100 or crossed the $100,000 mark, monetization is an ever-evolving part of your journey as a creator, thanks to platforms constantly innovating new ways to pay – and TikTok is no exception. The platform introduced the TikTok Creativity Program to address issues with the (now defunct) TikTok Creator Fund, designed to reward creators for their high-quality and original content.

Payments 110

Payments Payment Services Payment Solutions Payment Methods 110

Stax

FEBRUARY 15, 2024

The world is increasingly moving towards becoming cashless and there are numbers to prove it. According to the Pew Research Institute , in 2022, a whopping 41% of Americans said they don’t use cash at all for any of their weekly purchases—a significant jump from 29% in 2018. FIS Global reports that in Norway, Sweden, and other Scandinavian countries, more than 90% of transactions processed at point-of-sale (POS) in 2023 were cashless.

Payment Services 88

Payment Services Merchant Services SaaS Payments Payment Methods 88

Sales Hacker

FEBRUARY 15, 2024

Your sales team doesn’t have time for efficiency blockers in a competitive, fast-paced market. Even if you’ve defined your ICP and created a targeted list of prospects, you may still find that your prospecting isn’t generating impactful results. Stale data and lack of differentiation could be two major culprits. Learn how these factors impact your prospecting, and what you can do to yield better outcomes in sales. #1: Your Prospect Data Isn’t Accurate The Importance of Accurate Data in Prospecti

AI Search 96

AI Search Social Media Sales Funnel AI 96

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

User Pilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing. TL;DR Funnel analytics refers to the analysis of events across all stages of every customer journey.

Sales Funnel 87

Sales Funnel SaaS User Experience Forecasting 87

Groove HQ

FEBRUARY 15, 2024

ChatGPT was released around 12 months ago, yet for many people, it is hard to imagine their daily work without it. OpenAI’s model is just the tip of the iceberg. It seems that every day 10 new AI models are being released, and the variety of their usage could easily make for a separate post. […] The post AI Customer Service: How To Start? appeared first on Groove Blog.

AI 69

AI ChatGPT Customer Support 69

User Pilot

FEBRUARY 15, 2024

What Salesforce email integrations do you need to effectively engage users and streamline your processes for better efficiency? Our quick guide explores 7 such integrations, so if you’re after an answer, you’re in the right place! Let’s dive in! TL;DR Salesforce is a leading CRM platform designed to enhance customer relationships and drive sales growth.

Cloud 82

Cloud Engagement AWS Data 82

TurnKey Labs

FEBRUARY 15, 2024

Global talent is rising, with more and more tech companies deciding to build remote teams. When you are looking for top-class software developers worldwide, we suggest considering Colombia with its rapidly growing tech industry and strong tech workforce.

Software Development 62

Software Development Development Software 62

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

ChurnZero

FEBRUARY 15, 2024

This is a guest post by Shauna McClemens , community strategist, Higher Logic Vanilla. Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. Speaking from my experience as a community strategist, I’ve learned a lot about what works and what doesn’t.

ChatGPT 52

ChatGPT Technical Review Engagement Customer Success 52

Inturact

FEBRUARY 15, 2024

Nothing can beat the power of client onboarding. 97% of businesses believe that good user onboarding is essential for a product's growth. Thus, the "first impression is the last impression," and this is the first step in a long and successful business journey.

Onboarding 52

Onboarding Business 52

Scytale

FEBRUARY 15, 2024

Scytale is thrilled to announce a top 10 spot in Tekpon’s prestigious 2024 list of the best compliance software. This recognition reaffirms Scytale as a trusted partner for companies navigating the complexities of security compliance frameworks and requirements. We are grateful for Tekpon’s recognition and remain committed to delivering best-in-class compliance solutions that help our customers stay ahead in today’s complex information security environment.

compliance 52

compliance Software Scaling Startup 52

Crafty CTO

FEBRUARY 15, 2024

OpenAI is constantly firehosing us with new capabilities. It’s tough to keep up with the announcements alone. If one desires to understand at depth what they’re delivering, though, it’s necessary to actually implement it against a non-trivial problem, a real-life need. I was fortunate to have just the right kind of need at just the right time to exercise both GPT-4 Vision and GPT-4 Turbo.

AI Search 52

AI Search ChatGPT AI Cloud 52

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Teamgate

FEBRUARY 15, 2024

In the vast sea of Customer Relationship Management (CRM) platforms, choosing the right one can be a challenge. Businesses need tools that not only enhance their sales processes but also offer ease of use, comprehensive support, and scalability.

Business 52

Business Sales Management 52

Blulogix

FEBRUARY 15, 2024

How to Harness the Power of Digital Market Dynamics for Product Innovation By BluLogix Team Innovating Subscription Offerings in the Agile Digital Landscape The digital marketplace is an ever-evolving ecosystem, characterized by rapid changes in technology, consumer behavior, and competitive landscapes. For businesses employing agile monetization strategies, particularly within the realm of subscription services, leveraging these dynamics for product innovation is not just an opportunity— itR

Innovation 52

Innovation Marketplace as a Service Tiered subscription models AI Search 52

CloseSaaS

FEBRUARY 15, 2024

Learning how to sell is a prerequisite to making real money in sales. In this no-BS guide, we’ll teach you how to master the sales process and win more deals.

Sales 52

Sales Management 52

SaaS Metrics

FEBRUARY 15, 2024

If you’ve been thinking of starting an online business, you surely have looked into an e-commerce store. Although that can be a good idea, it is also very expensive to get started. Instead, there is the option of starting a print on demand business to consider. Print-on-demand means the products are only. Read more The post The 3 Steps To Start a Print On Demand Apparel Business first appeared on SaaS Metrics.

Business 10

Business Metrics SaaS 10

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise