Tue.Mar 26, 2024

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Dear SaaStr: What Was it Like Acquiring Your First Customer?

SaaStr

Dear SaaStr: What Was it Like Acquiring Your First Customer? I had very different experiences in each of my startups. In my first start-up, we were whale hunting — big, large, Fortune 500 customers. So Customer #1 showed us the path to our future. My first customer signed a $10k contract (a small pilot) but our second, their competitor, then signed a $6m (multi-year) contract.

SMB 205
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Apollo.io’s Under-Utilized Features

Predictable Revenue

This blog delves into Apollo.io's lesser-known features, like lead scoring and email sequencing, beyond its well-known capabilities. The post Apollo.io’s Under-Utilized Features appeared first on Predictable Revenue.

Revenue 147
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The Investments Where I’m Going to Lose All My Money

SaaStr

So when I started writing venture checks in 2013, I didn’t know what I was doing, but I had a strong start: First was Pipedrive co-leading seed, then acquired for $1.5B cash Second was Algolia leading U.S. seed, now at $200m+ ARR and an IPO candidate Third was Greenouse/Parklet, acquired for $800m and now at $200m ARR Fourth was Salesloft, acquired for $2.5 Billion cash Fifth was Logikcull, acquired for $300m cash So it was a good start.

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Investing in Tennr

Andreessen Horowitz

An enduring promise of new technologies is to find ways to increase human productivity. Software and robotics, for example, have always presented immense potential to automate repetitive mundane tasks that humans perform, freeing them up to do more valuable work. In the last few decades, we’ve made meaningful progress toward this goal, and the first generation of robotic process automation created some massive companies, such as UiPath.

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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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Everything Founders Should Know About AI, Pricing, and Funding with SaaStr CEO and Founder Jason Lemkin 

SaaStr

At last week’s Workshop Wednesday, we brought back one of our most highly requested sessions: an AMA (Ask Me Anything) with SaaStr founder and CEO Jason Lemkin. In it, we cover the SaaS community’s most pressing questions about Artificial Intelligence (AI), pricing, efficiency, and funding. Before diving into your questions, you’ll want to head over to the link below and sign up for an exciting event coming up this week.

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What is an Online Terminal and Why Do Merchants Need One?

Stax

The landscape of commerce has been drastically transformed in the digital age. Online payment systems are the standard. Globally, one-third of people do their shopping through eCommerce sites. In the US, that amounts to $3,428 per capita spent online. Online terminals (sometimes referred to as virtual terminals) power various types of transactions, including eCommerce and payments made over the phone.

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How to Ensure a Successful User Onboarding Implementation with Intercom

Inturact

Initiating the process of integrating a user onboarding sequence with Intercom often comes with high expectations of transforming user engagement and satisfaction. At this crucial stage, it’s understandable to encounter doubts. Thoughts such as, “Is the setup too intricate for our team?” or “How can I guarantee that our users feel genuinely supported from the start?

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GTM 87: The Future of Media and Marketing with Anthony Kennada

Sales Hacker

Prior to founding AudiencePlus, Anthony Kennada served as the CMO of incredible companies like Hopin and Front. He was the founding CMO of Gainsight where he and his team are credited with creating the Customer Success category — a novel business imperative, profession and software category that helps subscription companies grow sustainably by becoming customer obsessed.

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Behind the Buy: Payors and Providers on AI Adoption

Andreessen Horowitz

As any healthcare founder knows, it can be difficult to get into a room with the executives making purchase decisions for payors and providers—so we’re bringing the executives to you. This episode features interviews with payor and provider leaders about what they’re seeing and how they’re thinking about AI. Guided by Julie Yoo, general partner, and Jay Rughani, investment partner at a16z Bio + Health, you’ll hear from the executives about how they’re utilizing AI, the KPIs they use

AI 89
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How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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Buffer for Pinterest: Easily Schedule Your Pins, Manage, and Measure

Buffer Resources

Pinterest is such a great platform for finding inspiration or researching brands and products. With more than 498 million users and over 1.5 billion Pins saved every week , there’s always something new to cook, craft, buy, read, or be inspired by on the social network for visual content. For businesses or individuals looking to build or grow a presence on Pinterest , consistently posting valuable and interesting Pins is a great Pinterest marketing strategy to help people discover and shar

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How to Create a Helpful Frequently Asked Questions Section

Groove HQ

Every customer is unique, but sometimes there are common denominators. In the case of customer support, they are in the form of questions that everyone asks, or at least a notable majority do. Even if the information is in onboarding, or seems obvious to the product team it might a perfect case for your FAQ […] The post How to Create a Helpful Frequently Asked Questions Section appeared first on Groove Blog.

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Integrating Health Cloud and Data Cloud

CloudKettle

Medical Record Management Challenges Medical record management poses several key challenges for healthcare providers. Most notably, ensuring the integrity and availability of patient health information, while remaining compliant with regulations such as HIPAA (Health Insurance Portability and Accountability Act). Healthcare providers must implement robust security measures to protect sensitive patient data from breaches and unauthorized […] The post Integrating Health Cloud and Data Cloud

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Top 15 Digital Analytics Tools For SaaS Companies in 2024

User Pilot

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Let’s dive in!

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Why Every Founder Needs Lead Enrichment to Grow

CloseSaaS

Make every opportunity in your funnel count with lead enrichment. Read how to elevate sales and connect with leads using a simple lead enrichment strategy.

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Top 15 Digital Analytics Tools For SaaS Companies in 2024

User Pilot

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Let’s dive in!

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Learning from your failures POV Customer Success

SmartKarrot

As someone deeply entrenched in the realm of customer success , I’ve encountered numerous instances where failure seemed imminent. Yet, these moments of crisis became opportunities for transformation and growth. Embracing chaos, actively listening, and fostering alignment among stakeholders have been pivotal in turning the tide. But how do we navigate these turbulent waters and emerge stronger?

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Top 15 Digital Analytics Tools For SaaS Companies in 2024

User Pilot

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Let’s dive in!

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Top 15 Digital Analytics Tools For SaaS Companies in 2024

User Pilot

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Let’s dive in!

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Top 15 Digital Analytics Tools For SaaS Companies in 2024

User Pilot

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Let’s dive in!

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How to Create a Feature Launch Plan + Best Practices

User Pilot

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. In this article, we’ll take a closer look at the different stages of a feature launch and outline strategies to help you get it right.

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How to Create a Feature Launch Plan + Best Practices

User Pilot

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. In this article, we’ll take a closer look at the different stages of a feature launch and outline strategies to help you get it right.

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Buyer’s Guide: Finding The Best Payment Provider For Your Software

Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

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How to Create a Feature Launch Plan + Best Practices

User Pilot

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. In this article, we’ll take a closer look at the different stages of a feature launch and outline strategies to help you get it right.

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How to Create a Feature Launch Plan + Best Practices

User Pilot

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. In this article, we’ll take a closer look at the different stages of a feature launch and outline strategies to help you get it right.

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How to Create a Feature Launch Plan + Best Practices

User Pilot

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. In this article, we’ll take a closer look at the different stages of a feature launch and outline strategies to help you get it right.

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Data Analysis Reports in SaaS: How to Create, Types & Tools

User Pilot

How do you create top-notch data analysis reports? This is the article's main question, so if you're looking for the answer, you're in the right place. It also covers: Why you need data analysis reports. Different types of reports. Best analytics tools for creating data analysis reports. Sounds interesting? Let's get to it, then!

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Data Analysis Reports in SaaS: How to Create, Types & Tools

User Pilot

How do you create top-notch data analysis reports? This is the article's main question, so if you're looking for the answer, you're in the right place. It also covers: Why you need data analysis reports. Different types of reports. Best analytics tools for creating data analysis reports. Sounds interesting? Let's get to it, then!

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Data Analysis Reports in SaaS: How to Create, Types & Tools

User Pilot

How do you create top-notch data analysis reports? This is the article's main question, so if you're looking for the answer, you're in the right place. It also covers: Why you need data analysis reports. Different types of reports. Best analytics tools for creating data analysis reports. Sounds interesting? Let's get to it, then!

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Data Analysis Reports in SaaS: How to Create, Types & Tools

User Pilot

How do you create top-notch data analysis reports? This is the article's main question, so if you're looking for the answer, you're in the right place. It also covers: Why you need data analysis reports. Different types of reports. Best analytics tools for creating data analysis reports. Sounds interesting? Let's get to it, then!