Tom Tunguz

MAY 24, 2020

So much has happened in the last decade. We’ve seen the rise of massive startups in Europe, South America, China, Israel. Technology entrepreneurship is a global phenomenon. Within the US, there’s much talk of a diaspora out of California and Silicon Valley, particularly with the sudden move to remote work catalyzed by the coronavirus. Has the shine rubbed off the Golden State to reveal pyrite?

Venture Capital 263

Venture Capital Entrepreneurship Startup Acquisition 263

SaaStr

MAY 16, 2020

A very curious thing has happened during this very sad and stressful time: the Era of the SaaS Decacorn has firmly arrived.? @Wix ? market cap is now over $10 billion. Amazing! ? @BessemerVP ? pic.twitter.com/giUuRFJS5A. — Amit Karp (@amitkarp) May 15, 2020. When I started as a SaaS CEO, there was only one SaaS unicorn: Salesforce. Its market cap at the time was $2.6 billion.

SaaS 362

SaaS Cloud Investment Marketing 362

Predictable Revenue

MAY 11, 2020

Excerpt: From Impossible To Inevitable – Part V – Chapter 18 by Aaron Ross and Jason Lemkin. The post Everyone Has a Year of Hell appeared first on Predictable Revenue.

Revenue 194

Revenue 194

SaaStr

MAY 19, 2020

Q: What Strategies Are Working Now? Many of us are struggling now; a minority are “Covid Beneficiaries”; and most are somewhere in the middle in SaaS. Parts of your businesses are struggling, but other parts are doing OK, and some segments are even doing well. What are some strategies that are working now in this new environment? 5 thoughts to maybe think about: Real Free Editions.

Strategy 299

Strategy Travel Market Segmentation Onboarding 299

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

InsightSquared

MAY 6, 2020

What is the difference between effectiveness and efficiency in sales? When it comes to B2B sales tools, efficiency is prioritized more so than effectiveness. But what do you gain by reps generating more meetings if they are all mediocre at best? Efficiency and effectiveness are both buzzwords popularly used by CEOs and Sales VPs to chart the course of their organization.

Machine Learning 118

Machine Learning Artificial Intelligence Operational efficiency. Forecasting 118

SaaStr

MAY 19, 2020

By Marcelo Lopez, UruIT CEO. The global healthcare industry is facing a crisis. While the COVID-19 pandemic is dominating headlines, it has also shed light on just how embattled the system has become, dealing with issues like aging populations, increasing burdens of illness, and rising demand, combined with aging infrastructure and even older, outdated policy.

Artificial Intelligence 281

Artificial Intelligence Machine Learning Healthcare Technical Review 281

The Daily Egg

MAY 29, 2020

Conversion rate optimization offers one of the fastest, most effective methodologies for turning your existing web traffic into paying customers. Also known as CRO, conversion rate optimization can involve numerous tools and strategies, but they’re all geared toward the same thing: Converting visitors into leads and leads into customers. There is a lot of conflicting […].

Strategy 363

Strategy 363

Tom Tunguz

MAY 19, 2020

On June 3rd at 10 am, SaaS Office Hours will welcome Hollie Wegman , former CMO at Segment. Hollie has a wealth of experience as a marketer. She’s marketed many iconic companies including Salesforce, Mulesoft, and Envoy. During our conversation, we’ll talk about how to market technical products to developers, how to scale marketing teams, and how to develop the right portfolio of marketing approaches at every stage of the business.

Scaling 323

Scaling Development SaaS Marketing 323

Intercom, Inc.

MAY 19, 2020

As a product-led company, we have put great thought, time, and energy into how we organize our product teams. . After all, excellent design and engineering can only come from product teams that are empowered to solve hard problems and build great software. In our model, product teams effectively own a piece of the product, and consist of a Product Manager, Designer, and a few Product Engineers. “We have written a lot about the alchemy of great product teams, the ingredients that make them

Engineering 245

Engineering Scale Startup Management 245

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Practical Advice on SaaS marketing

MAY 1, 2020

I’m a believer in blogging. I’ve been writing a monthly post for more than 10 years, and people do find me through my blog. Based on the numbers, I know lots of others have a similar faith in blogs. I’m not sure of the official count, but my guess on the total number of blogs out there is about a billion. Blogs are a standard part of the marketer’s repertoire, and for good reason.

Interviewing 170

Interviewing Software Marketing SaaS 170

Predictable Revenue

MAY 4, 2020

An amazingly vulnerable, inspiring, transparent, and courageous note from Predictable Revenue's Co-Founder, Aaron Ross. The post You’re going to be okay appeared first on Predictable Revenue.

Revenue 207

Revenue 207

SaaStr

MAY 17, 2020

Q: What don’t they tell you about venture capital firms? A few things that aren’t obvious when you raise venture capital: Your VC partner may leave. There has been much more transition in VC firms in the past 5+ years. Partners leave to found their own firms in particular all the time now. Non-partners leave to join hot firms. You are stuck with the fund as an investor forever.

Venture Capital 363

Venture Capital Investment SaaS Sales 363

The Daily Egg

MAY 19, 2020

Choosing an online payroll service is both easier and more complicated than ever before. On the plus side, there is no shortage of options, which increases the likelihood of finding the perfect service for your business. Conversely, with so many services to compare, it’s not always easy to make a final decision. With our help, […]. The post Best Online Payroll Services appeared first on The Daily Egg.

Business 363

Business 363

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Tom Tunguz

MAY 10, 2020

Why is the S&P index “only” down about 15%? Given all the economic turmoil, shouldn’t the index collapse? I was wondering this so I went to the source of all truth on the internet, Reddit. As I read the investing subreddit , I stumbled onto an explanation written by VPride1995 using a simple mental model that illuminated one potential answer.

Marketing 316

Marketing Investment Pricing Revenue 316

Intercom, Inc.

MAY 6, 2020

Customer Satisfaction Score (CSAT) is by far the most popular customer service quality metric used across all industries and teams of all sizes. But CSAT alone is actually a poor indicator of support quality. This is a guest post from Martin Kõiva, the CEO of Klaus , a conversation review tool for support teams that aims to improve customer service quality by making internal feedback easy and systematic. .

Metrics 231

Metrics Trends Onboarding Management 231

FastSpring

MAY 19, 2020

Millions of online shoppers share their personal information with businesses each and every day. While this information allows ecommerce merchants to further customize the consumer buying experience, it does come with quite a bit of responsibility for merchants to ensure the privacy and security of this personal data. Recent high-profile security breaches have had consumers asking for tighter regulations for protecting their personal data.

Merchant Services 139

Merchant Services compliance Software SaaS 139

Predictable Revenue

MAY 28, 2020

The importance of evolution in sales – How to execute a product-led sales framework, and how Dooly became a product-led organization. The post How Dooly executes a product-led sales framework with CEO Kris Hartvigsen appeared first on Predictable Revenue.

Sales 194

Sales Revenue 194

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

SaaStr

MAY 25, 2020

I recently put out a call on Twitter and LinkedIn on folks’ top tip to take friction out of their sales processes. I put together an excerpt video here of a few of my thoughts … but even better, we got great #1 top ideas from everyone from the GM of Shopify Plus to the CRO at Brex. I think it would be a tremendous exercise to share these ideas with your team and see what folks think they should change / implement at your startup.

Sales Hiring 337

Sales Hiring Sales Outsourced Development Technical Review 337

The Daily Egg

MAY 13, 2020

Whether you need a side hustle to bring in some extra cash or you’re making the switch to running your own business, you need a website. Why? Up to 80 percent of consumers visit a business’s site before making a purchase, and this number is almost certain to grow. In fact, global ecommerce sales are […]. The post How to Create Your First Website for Free in 2020 appeared first on The Daily Egg.

Sales 363

Sales Business Marketing 363

Tom Tunguz

MAY 18, 2020

Here are three little puzzles about infinity. Here’s a short blue line and a red line that is 3x longer than the blue line. Let me show you how there are just as many points in the blue line as there are in the red line. Let’s make a right triangle with the blue and red lines, and then draw a green line to connect them. I’ll draw a line connecting a point on the blue line to a point on the red line.

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291

Intercom, Inc.

MAY 20, 2020

As customer success managers, we wear many hats. We need to stay on top of market trends and product updates, all while making sure our customers become wildly successful. During times of rapid change, juggling everything on our plates, along with everything on our customers’ plates, can feel like a herculean task. Just as we’re adapting our business strategy and plans , so are our customers – and they’re looking to us for guidance.

Scale 223

Scale Customer Success Scaling Technical Review 223

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

FastSpring

MAY 14, 2020

We’re constantly talking about how important it is to KNOW your customer. It’s the foundation for any good marketing strategy. It’s behind every effective online ad, interesting blog post, enticing product description, successful keyword strategy, etc. Beyond your marketing strategy, the customer can also be a huge influence on product development. If you know your customer well enough, you can cater your product features and the user interface to reflect their preferences, making them more like

Interviewing 134

Interviewing Market Research Trends Strategy 134

Predictable Revenue

MAY 11, 2020

Excerpt: From Impossible To Inevitable – Part V – Chapter 18 by Aaron Ross and Jason Lemkin. The post Are You Sure You’re Ready For This? appeared first on Predictable Revenue.

Revenue 194

Revenue 194

SaaStr

MAY 20, 2020

Our recent SaaStr Summit: Bridging the Gap was the first time I’ve had a chance to be a participant at a SaaStr event in a long, long time. Usually I personally have to do too much planning, moderating, etc. I learned a lot! ?? So I thought I’d share my learnings from the sessions as we put them up on YouTube. My next set of 10 Learnings is from Jeff Lawson, CEO of Twilio, and his investor and board member, Byron Deeter of Bessemer Venture Partners.

CTO Hire 334

CTO Hire New CTO CTO Airlines 334

The Daily Egg

MAY 13, 2020

Marketers seeking to dominate their respective niches should be focused on the best website layouts. Doing so improves your users’ experience and generates conversions. Luckily, you don’t have to design your own. There are a ton of great website layouts being used now. These are layouts that are easy to navigate, simple in scope, and […].

User Experience 364

User Experience Marketing 364

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Intelligence

Tom Tunguz

MAY 13, 2020

If the shelter-in-place order were to remain in place for another 12 months, how would you change the way you run your business? Over the past two months, CEOs and founders have managed the turbulence imposed by the coronavirus onto their companies. Most of the time, we’ve implemented short-term plans. This week, the first companies announced longer-term plans.

Management 289

Management Business Banking Startup 289

Intercom, Inc.

MAY 7, 2020

“Home where the heart is,” as the saying goes. And for now, it’s where you’ll find the office and school and the shops and concerts, too. H.O.M.E. is a special four-part series on Inside Intercom that explores how people across many industries and countries are managing to persevere with the help of technology. When it’s all said and done, we’ll have covered the following themes: H ealth and wellness – how are people staying healthy in mind and body?

Marketing 210

Marketing Government Technology Branding 210

Neil Patel

MAY 26, 2020

Please note: Once you install the extension all you have to do is go to Google and perform a search. That is where you’ll see data. It’s been a long time coming. And now, it is finally here. Today, I want to introduce you to the Ubersuggest Chrome Extension. From being in the SEO industry for over 21 years now, I know that it would be more convenient to do your SEO research while you are browsing the web or searching Google than constantly having to come back to Ubersuggest.

Advertising 145

Advertising Mobile Metrics Data 145