The Angel VC

DECEMBER 12, 2014

Picture taken by "nlmAdestiny" One of the things that inevitably happens when you're in the angel or VC investing business for a couple of years is that besides a hopefully healthy portfolio, you're also building a growing anti-portfolio. As far as I know, the term "anti-portfolio" has been coined by Bessemer. Its meaning is described very well on Bessemer's website , and because it's so hilarious I want to quote it in its entirety: "Bessemer Venture Partners is perhaps the nation's oldest ventu

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Tom Tunguz

DECEMBER 1, 2014

I’ve been reading a book called Legacy Of Ashes, which is an exhaustive history of the CIA since its founding more than 50 years ago through to 2007. Reading spy stories is always enthralling, but surprisingly, the book is a fascinating case study in management. The major theme of the book is the value of intellectual honesty, a principle which was often forgotten according to the research compiled by the author.

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Practical Advice on SaaS marketing

DECEMBER 6, 2014

Most SaaS buyers make their purchase decision quickly. When they need a solution, they do some online research, maybe ask a colleague, try the solution or watch a demo, and then buy. The whole process might take a few days, maybe a few hours. There’s no long, drawn out sales engagements, RFIs and RFPs, head-to-head “bake-offs,” contract negotiations, blah, blah, blah.

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CloseSaaS

DECEMBER 22, 2014

If you’re a B2B business idea and want to find out whether it's valid and worth pursuing, there is one question that you should ask above all others: Will they buy? Don't just ask prospective customers "Will you buy it if I build it?

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Payment Solutions

The Angel VC

DECEMBER 16, 2014

When we start to work with a new portfolio company, one of the things we always suggest is that in addition to (sometimes lots of ) ad hoc communication via eMail, Skype, Basecamp, etc. we set up a standing meeting or call, at least during the first 9-12 months following our investment. Typically it's a one-hour monthly call, and the purpose of these calls is to get us updated and to talk through current issues.

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The Angel VC

DECEMBER 24, 2014

It's that time of the year again, the blogosphere is full of reviews of the year that is coming to a close and predictions for the coming year. When it comes to predictions, I agree with Niels Bohr (or Mark Twain or various other people who the quote got attributed to): Prediction is difficult, especially about the future. Seriously, as Paul Graham just wrote in his latest essay , change is notoriously (and tautologically) hard to predict.

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Tom Tunguz

DECEMBER 18, 2014

Each year, I do a retrospective analysis of this blog. This year, I found something unexpected. Like many other content sites, just a handful of posts on this blog generate the majority of the traffic. I’ve plotted the distribution of traffic by post above; it’s clearly governed by a power law. The top 2% of posts generated 19% of traffic, the top 10% account for 48% and the top 20% attracted 69% ( Pareto would be vindicated ).

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Tom Tunguz

DECEMBER 17, 2014

Thanks to Bill Macaitis , current CMO at Slack and former CMO of Zendesk, who inspired and co-authored this post. When discussing customer success for SaaS startups, the conversation focuses mostly on retaining customers and reducing churn. These are two fantastic benefits with meaningful return-on-investment. But great customer success organizations can meaningfully impact another critical part of the customer lifecycle, customer acquisition, by catalyzing evangelists to refer new customers.

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Tom Tunguz

DECEMBER 15, 2014

Are startups growing much faster than they have in the past? The chart above plots the time required for startups to raise rounds at $1B or greater valuation, over the past ten years. The blue line is a logarithmic regression demonstrating the decrease from about 7.5 years to less than 2.5 years. The answer seems to be an unequivocal yes. Let’s break this chart down by type of company: B2B and B2C.

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Tom Tunguz

DECEMBER 14, 2014

Are you a Barry, Jill, Buzz, Angel or a Devil? This is the question Best Buy store managers posed each time a potential customer walked into one of its stores when the company decided to segment its customer base in 2005. Barrys are high-income family men. Jills are soccer moms. Buzzes are gadget lovers. Angels are the best, most-profitable, customers and buy new products at full price.

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Tom Tunguz

DECEMBER 11, 2014

Crisis in startups is inevitable. Products break, deadlines are missed, legal issues arise, customers raise issue, employees quit, bad press circulates. To survive, founders and management teams have to respond well and quickly. In Managing the Unexpected, two University of Michigan Professors examine the characteristics and behaviors of great teams during crisis.

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Tom Tunguz

DECEMBER 10, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. Box is a 1000+ person company providing collaboration and document sharing software. We had previously analyzed the business when the company filed their first S-1.

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Tom Tunguz

DECEMBER 9, 2014

Growth is king in today’s public markets. Most of the SaaS IPOs we’ve analyzed have traded growth for profitability and they have been rewarded handsomely for it. For the large tech companies, this trend is no different. The public market prizes growth. Some public tech companies sustain growth through internal efforts, but many use their cash reserves to acquire fast-growing startups.

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Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Tom Tunguz

DECEMBER 7, 2014

In which sectors have software companies created the most financial value? I asked myself this question over the weekend. I categorized the top 250 IT companies which spans $675B in market cap (AAPL) to $3B in market cap (ASOS) and created the chart above. B2B Software, which includes Microsoft, Oracle, IBM, and SAP among others represents about 30% of the total IT market cap today.

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Tom Tunguz

DECEMBER 4, 2014

When will the tech bull market end? It’s a question that I’m asked with some frequency. There are three fundamental reasons for the bull market. First, technology is changing nearly every part of the economy. Consequently, there are many huge opportunities for entrepreneurs to seize. Our internal analysis shows that only 2% of IT budgets are spent on cloud today.

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Tom Tunguz

DECEMBER 3, 2014

2014 has been a great year for SaaS companies. By my count, 9 of them will have gone public. Meanwhile, SaaS companies in both the public and private markets continue to fetch premium valuations. To illustrate the rapid appreciation in the value of these SaaS companies, I’ve plotted the share price by round of each business. The color bars in the chart represent Series A, B… through to IPO.

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CloseSaaS

DECEMBER 18, 2014

Want to witness true sales mastery in action? Just watch a kid that craves a snack. They'll relentlessly try a series of different approaches and tactics. Resolute rejection won't deter them, they'll unwaveringly keep their eyes on the target.

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

CloseSaaS

DECEMBER 8, 2014

One of the best parts of Close is letting you make calls with one-click through our built in VoIP system and those calls are logged automatically for your team to see. However, we know that sometimes you end up making calls outside of Close.

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CloseSaaS

DECEMBER 1, 2014

Pioneers Festival is one of the most exciting and fun events on entrepreneurship and innovation in Europe, and it was great to speak there again the second year in a row.

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CloseSaaS

DECEMBER 8, 2014

A lot of companies selling complex, technical products spend weeks, or even months, training new sales reps before they let them interact with real prospects.

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CloseSaaS

DECEMBER 26, 2014

What's the right attitude, mindset and energy to sell SaaS products? Many people, particularly those whose first profession isn't sales, get this wrong.

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Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

CloseSaaS

DECEMBER 31, 2014

We wanted to end 2014 strong with one more feature launch, one that's been veryheavily requested.Close now lets you send HTML formatted emails!

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CloseSaaS

DECEMBER 30, 2014

2014 was the year we focused on sharing the lessons we've learned from building and scaling sales for more than 200 venture-backed startups.

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CloseSaaS

DECEMBER 15, 2014

Managing a sales team has its own set of challenges, one of them being sales reps who don’t believe in your sales strategy anymore.

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CloseSaaS

DECEMBER 11, 2014

I just spoke at Eric Ries’ Lean Startup Conference, and I can tell you it was a great event with lots of amazing people.

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Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Intelligence

CloseSaaS

DECEMBER 3, 2014

Your current customers are the best prospects for future sales. Yet, very few startups act that way.

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