January, 2021

article thumbnail

10 Tips to Avoid SaaS Burnout

SaaStr

Burnout is a real risk in SaaS. Not usually in the early days. But as time marches on — It’s a huge risk. . One piece of “evidence” — a lot of fairly successful SaaS startups all sell at about the same point in time … about 5 years in.

Travel 363
article thumbnail

20 Critical Sales Qualification Questions to Identify the RIGHT Leads

Sales Hacker

Sales qualification questions help compare the prospect to the ICP to determine if they are a great fit. With an ideal customer profile, sales teams can focus on optimizing the sales qualification process. What Is Sales Qualification? Sales qualification is a vital process that helps sales teams determine which leads to prioritize first and which ones to shelf and pursue later.

Sales 107
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Retention Deficit: How To Keep Customers by Talking About More Than Your Product

ChurnZero

. As a Customer Success professional, you talk to customers about your products and services all day, every day – whether it’s discussions about product adoption, value, or ROI. With your well-rehearsed and oft-recited talk tracks around features and use cases, product-focused talk is likely second nature to you, which makes it easy to default to during customer conversations. .

article thumbnail

The Fastest Growing Sectors of Startup Fundraising in 2020

Tom Tunguz

From time to time, I chart the fastest growing categories of startup investment in the US for seed through Series C. Here are 2015 , 2017 , This year, I was certain the categories would have been influenced by COVID19. I analyzed Crunchbase data and looked for the startup categories that grew fastest in terms of funding rounds year-over-year, provided there were at least 10 rounds in that category.

Startup 355
article thumbnail

SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

article thumbnail

Best Construction Management Software

The Daily Egg

Job sites are hectic places with dozens of people working on different things, people trying to communicate over loud noises, and heavy machinery moving around. To make matters worse, you can’t control the weather or predict when someone’s going to miss a few days of work. Without the right level of oversight and project visibility, […]. The post Best Construction Management Software appeared first on The Daily Egg.

More Trending

article thumbnail

The #1 Reason SaaS Companies Stall Out at $15m-$20m ARR

SaaStr

In theory, many things can kill a SaaS startup after $4m-$5m ARR. In practice, quitting is the only thing. In theory, many things can stop a SaaS startup after $4m-$5m ARR from getting to $100m. In practice, high churn is the only thing. — Jason BeKind Lemkin (@jasonlk) January 17, 2021. Part of my job when I invest in a start-up is to get folks excited about the company.

SaaS 363
article thumbnail

For better products, start with a problem statement

Intercom, Inc.

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. Indeed, our first R&D principle is “Start with the problem.” The secret to shipping successful product, then, is clearly defining for your team the problem that you’re setting out to solve. A great problem statement supercharges product development.

article thumbnail

Measuring Customer Loyalty Is the Key To Success

FastSpring

By nature, humans are creatures of habit. Of course, this is no secret to parents of young children. All it takes is a few cycles of listening to the Thomas The Tank Engine theme song over and over and over and over and over and over for parents to learn that kids like what’s familiar. Yes, kids love watching the same movie, playing with the same toys, and eating the same kinds of foods repeatedly.

article thumbnail

The Secret to Keeping Your Software Running and Keeping Customers Happy

Tom Tunguz

How important is uptime to your business? As more business moves online, an increasing number of companies have to answer than critical question. When products and services fail, customers can’t buy online or use their software, they churn, and the company suffers brand damage. Too much downtime can trigger clauses in software contracts for service level agreements (SLAs), which start cancellation conversations.

Software 355
article thumbnail

An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

article thumbnail

Trello Review

The Daily Egg

Trello is one of the most popular project management tools on the market today. It’s trusted by over one million teams worldwide, including industry leaders like Google, Squarespace, Pinterest, Costco, and Fender. Using simple Kanban-style boards, Trello allows teams of all sizes to manage various types of projects. Trello is arguably the most user-friendly project […].

article thumbnail

How to Strengthen Your Company Through Sales-Marketing Alignment

Predictable Revenue

Marketing and sales teams may work for the same company, but they behave like enemies way too frequently. Learn how to prevent that! The post How to Strengthen Your Company Through Sales-Marketing Alignment appeared first on Predictable Revenue.

Marketing 264
article thumbnail

Why VCs Need Unicorns Just to Survive

SaaStr

One of the most tiring things for founders can be always being compared to Unicorns and now Decacorns. Certainly sometimes it’s inspirational. I loved it when many of the founders come out of each SaaStrAnnual saying they needed to grow faster: But the reality is as a founder there are different ways to make real money and build something meaningful.

article thumbnail

Tackling complex design debt: a three-step framework

Intercom, Inc.

Inconsistent product functionality, wildly differing UI components, and conflicting terminology – the slow creep of design debt can have far-reaching consequences for your business if left unchecked. Here’s a simple framework for managing it. A few years ago, we wanted to improve the A/B testing functionality in some of our targeted messages. It was a trivial feature that we thought would be a cinch to build.

Scale 272
article thumbnail

Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

article thumbnail

PayPal Fees: How They Work and Alternative Solutions

FastSpring

If you run a small business, nothing beats the convenience and simplicity of a service like PayPal. One click of a button on a shopping cart page and a purchase is made. This is great for your customer and you. But this convenience is somewhat deprecated when you look at your PayPal account and see a significant problem: fees. “How much does PayPal charge?

PayPal 145
article thumbnail

Internal Communication - Why it Matters More than Ever & How to Succeed

Tom Tunguz

On Thursday, February 4th at 9:30 AM PT, Redpoint Office Hours will host Daria Kissner , who built and led internal and external communications for Google Ads and Commerce, and YouTube. With the transition to remote work, the discipline of internal communications has become critical for startups to master. Keeping teams motivated, aligned, and connected when each person is in a different place is a new muscle for many startups to train.

article thumbnail

Best Team Management Software

The Daily Egg

No matter the project, you want your team to stay on the same page. We spent hours researching and testing different team management software to help you improve workflow for your business. Each has its benefits, but Notion stands out above the rest for its seamless collaboration and comprehensive features. If you want something more […]. The post Best Team Management Software appeared first on The Daily Egg.

article thumbnail

Strategic Alignment: Driving Communication, Cohesion, and Adoption across Sales and Marketing

Predictable Revenue

After years of experience, Kim has learned a thing or two about working cross-functionally within a large revenue org, and how to wrangle rogue SDRs. The post Strategic Alignment: Driving Communication, Cohesion, and Adoption across Sales and Marketing appeared first on Predictable Revenue.

article thumbnail

15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

article thumbnail

Why So Many VCs are Moving to Austin and Miami

SaaStr

Q: Why are so many VCs moving to Miami and Austin? . Why? It’s taxes first — although this isn’t new … and. Quality-of-life second. QOL has declined dramatically during Covid in San Francisco. And third — investing over Zoom is now routine. This is the real new part. When before Covid, it was rare. This is the true disruption that has pushed folks over the edge to finally … move.

article thumbnail

10 technical strategies to avoid when scaling your startup (and 5 to embrace)

Intercom, Inc.

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business. This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that

article thumbnail

16 Minutes #53: Anatomy of a Hack, SolarWinds and Ripples Beyond

Andreessen Horowitz

In this special “3x”-long episode of our (otherwise shortform) news analysis show 16 Minutes — past such 2-3X explainer episodes have covered section 230 , Tiktok ,… The post 16 Minutes #53: Anatomy of a Hack, SolarWinds and Ripples Beyond appeared first on Andreessen Horowitz.

article thumbnail

Why Remote Work Changes the Nature of Leadership, and the Kinds of Leaders to Recruit in Startups

Tom Tunguz

Erica Brescia, the COO of Github, a company in which 70% of the workforce has worked remotely for a decade, wrote in the Economist about how remote working is different and better. There have been many perspectives shared on remote work, but Erica’s perspective adds an intriguing detail. Managers tasked with creating a culture of collaboration within a distributed team will find the profile of a leader changes.

article thumbnail

Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

article thumbnail

Project Management Certification: The Beginners Guide

The Daily Egg

Project management can often feel like a thankless job. From keeping track of elusive team members’ progress to endlessly ranting about budgets and schedules, it’s hard to be likable when the buck stops with you. However, the smiles and cheers at the project closing party make it all worth it. You want to be the […]. The post Project Management Certification: The Beginners Guide appeared first on The Daily Egg.

article thumbnail

What Makes a Boss Great?

Predictable Revenue

Are you new in leadership and wondering how to be a good boss? Or did you ever think about leaving your company because you had a bad one? Jaimie Buss is here to help! The post What Makes a Boss Great? appeared first on Predictable Revenue.

article thumbnail

5 Interesting Learnings from Asana at $250,000,000 in ARR

SaaStr

Asana is one of those companies all of us know in one form or another. Either we use it now, or we’ve used it in the past. And we all know the interesting CEO that cofounded Facebook and then decided … to do SaaS! It’s also interesting in that it’s in a very, very competitive space. It’s hard to think of more spaces with $100m+ players than Asana, from Atlassian to Monday.com to Smartsheet to Wrike to Adobe and more.

SMB 362
article thumbnail

What is “conversational”?

Intercom, Inc.

Our mission at Intercom is to “make internet business personal” – to enable online businesses to foster the same sort of relationships with their customers as “brick-and-mortar” businesses. . The focus on relationships is very intentional – frequent positive interactions encourage loyalty, and loyalty is the bedrock of every sustainable business. .

Scale 243
article thumbnail

Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

article thumbnail

How the Pros Would Optimize Your Landing Page

Unbounce

Marketers, how do you solve a problem like Maria? In our profession, the hills are very much alive with the sound of conversion opportunities, but at the end of the day, how do you catch a cloud and pin it down? With new trends and channels emerging every day—at this point we’re just waiting for Excel to release a Stories feature—it can be tough to keep your efforts fresh and effective.

article thumbnail

The Five Flavors of ARR - New Definition, Same Great Multiple

Tom Tunguz

There’s a trend in pitch decks and startup pitches I’ve been watching - the commingling of metrics definitions, especially ARR. Everyone reports ARR today, even in transactional businesses and market place businesses, and for good reason. The valuation multiples on annual recurring revenue are the highest across startup categories. Ten years ago Startupland began to talk about valuing early and mid-stage startups on multiples.

SMB 275
article thumbnail

Best Resource Management Software

The Daily Egg

Resource management software is becoming an essential tool for managers in today’s climate. Whether it be connecting remote teams or collaborating across multiple organization agencies, a good resource management software will make it easy to plan, schedule, and deliver successful projects. So, instead of trying to manage all of this on your own, it’s time […].