August, 2014

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Does your SaaS startup have product/market fit?

The Angel VC

Product/market fit is a topic that I've touched on a few times on this blog. It's that extremely crucial but somewhat hard to define (and even harder to measure) step which every startup needs to cross as it goes from an idea to a product to a real, scalable business. It's also a very important concept for us at Point Nine Capital since we tend to look for some level of proof of product/market fit when we evaluate potential investments.

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The Four Kinds of Social Capital that Matter When Building Products

Tom Tunguz

Though the term k-factor, a measure of the virality of an application, has waned in popularity since Facebook’s sheep-throwing glory days, the idea of spreading a product through referrals lives on. We all know a good referral mechanism when we see one. Dropbox’s invite-a-friend feature which awards free storage for both the inviter and the invited is the canonical example and resulted in torrid growth for the company.

Startup 124
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The human touch wins SaaS customers

Practical Advice on SaaS marketing

Lots of smaller software-as-a-service (SaaS) businesses are tempted to try to sound “corporate” or hide their real personality when they talk to prospective customers. They act impersonal, like some alien borg. They think that “sounding bigger” makes them more credible. It's a bad idea that usually doesn’t work. How can I trust you? It’s hard to gain the trust of prospective customers if the provider is faking it.

SaaS 100
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Traction Book Interview on Startup Sales

CloseSaaS

Here's a recent interview Justin Mares did with me. Justin wrote Traction: A Startup Guide to Getting Customers, together with DuckDuckGo founder Gabriel Weinberg.

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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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The Best Way to Benchmark a SaaS Startup

Tom Tunguz

Following this week’s post Benchmarking HubSpot’s S-1, Josh and Nikos raised an interesting question on Twitter. What are the right ways to benchmark SaaS companies from their early days through IPO? I have always used years-since-founding as the time axis to compare companies, because if I were a founder, that’s how I might think about benchmarks.

More Trending

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The Impact of a Startup's Location on its Acquisition Potential

Tom Tunguz

Does a startup’s location impact its M&A prospects? We’ve already determined there is no material difference between the follow-on financing rates by geography. But do acquirers behave similarly to investors? To answer the question, I’ve prepared three charts used Crunchbase data and focused on the seven states with more than 20 acquisitions since 2010.

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Not A Conventional Company

Tom Tunguz

Earlier this week, Google celebrated the tenth anniversary of its IPO. I re-read the Founder’s IPO Letter and found this passage which captured so much about Google’s values: Google is not a conventional company. We do not intend to become one…We will not shy away from high-risk, high-reward projects because of short-term earnings pressure.

Education 100
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Benchmarking Consumer and SaaS Companies' Path to IPO

Tom Tunguz

Consumer companies on the whole tend to grow faster and do so will less spending on sales and marketing, and research and development than SaaS companies. The chart above shows the revenue growth rates of 60 or so recent consumer and enterprise IPOs by years since founding. Enterprise/SaaS companies in the sample achieved very small revenue in their second year and grew consistently through year 8, at which point there’s a decline.

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The Three Most Important Trends in the Seed Fund Raising Market

Tom Tunguz

If you’re a founder or potential founder and looking to raise seed capital, you’re entering possibly the most attractive period in a decade to start a business. A few weeks ago, we analyzed the impact of Series A and later stage VCs in the seed market. In the past four years, traditional VCs began to invest in seed-stage companies, which led to a rise in the number and size of seeds.

Trends 100
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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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Are Tech IPOs Dying?

Tom Tunguz

Earlier this week in a post on Quartz Mark DeCambre asks the question, Are IPOs Dying Because of Huge Growth Rounds? The chart above shows the 36 year trend in the number of tech IPOs. And as DeCambre points out, so far through 2014, the ten largest startup financings have yielded about twice as much capital as the ten largest IPOs. To paraphrase Mark’s question, can startups raise just as much capital in the private markets as in the public market, without the hassle of public market regu

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The Most Important Investment a Startup Can Make

Tom Tunguz

Yesterday, I spoke to a small group of people at Google. By coincidence, the presentation was held in the same building I used to work in, and a wave of nostalgia swept over me. Participating in Google’s speaker series brought back memories of when I was in the audience seven or eight years ago. I’ll never forget the first time I met Paul Graham in that very same room right after the first Startup School.

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Why Customer Success? Why Now?

Tom Tunguz

When I started in the venture business and met software companies, I never heard the words customer success during pitches or throughout diligence or in board meetings. A few years later, customer success has become equal in importance to sales and marketing and engineering and product within SaaS companies. The steady increasing drumbeat of the Customer Success mantra is reflected in Google search traffic, whose volumes have tripled since 2009.

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4 Major Competitive Trends in Mobile App Stores

Tom Tunguz

More than 100B mobile applications have been downloaded since the launch of the Apple iOS and Google Play stores. As the number of users, downloads and apps have exploded, the dynamics of the app store have also changed. During the past 18 months, the competitive behavior within the Free Apps section of these app stores has evolved substantially in four meaningful ways: First, the Android Play store has become substantially more welcoming to startups/new entrants than 18 months ago.

Mobile 100
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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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The B Corporation: A Novel Structure for Mission Driven Startups

Tom Tunguz

When starting a company, founders often decide between two structures: the S-Corp and the LLC. But, as James Surowiecki writes in “ Companies with Benefits, ” there is a new option called the B-Corporation, the Benefit Corporation. The Benefit Corporation became an option in 2010 when Maryland’s legislature signed it into law. Subsequently, nearly twenty states have followed suit including California and Delaware.

Startup 100
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The Challenge Facing Mobile-First SaaS Companies

Tom Tunguz

For consumer products, the power of mobile distribution is hard to overstate. Facebook serves more than 1B mobile users each month. Angry Birds reached 50M users in 35 days , a feat that took Instagram 18 months and Facebook more than 3 years. But the distribution advantages of mobile app stores hasn’t been observed as powerfully in SaaS or enterprise software for driving revenue.

Mobile 100
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What the Public Markets Trends Say About the Fundraising and M&A Environment Startups

Tom Tunguz

Through last week, 80% of fast-growing technology companies who reported Q2 earnings had met or exceeded expectations, on average by 4%. As the earnings season has progressed , the tech sector is showing impressive signs of strength and predictability in the underlying companies’ business. Startups benefit from a booming public market for three reasons.

Startup 100
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How a tie salesman's trust changed the way I look at sales

CloseSaaS

The best salespeople can change your life. Not because of what they sell you, but because of how they make you feel.

Sales 52
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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Free cold calling coaching

CloseSaaS

Want to get a free cold calling coaching session with one of Silicon Valley's leading sales experts? Get on a call with Steli Efti, deliver your pitch and get direct one-on-one coaching. Completely free and strictly limited.

Sales 52
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Effective entrepreneurship: The not to-do list

CloseSaaS

Every founder, every entrepreneur, everybody who works in a startup knows the burden of the to-do list. I love to-do lists. They are a beautiful thing. They help me get things done.

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Should you outsource sales?

CloseSaaS

As the CEO or founder of a startup, you'll someday make a decision to either grow an internal outbound sales team, or outsource it. Outsourcing sales to people who really know how to do outbound sales is a good choice. but only if the time is right!

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Inbound sales kung fu (webinar)

CloseSaaS

This might just be the fastest way to get your inbound sales kung fu up to speed. Schedule an hour of undistracted time, switch off your phone, close the other open tabs, take notes and learn.

Sales 52
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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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How to create the perfect sales pitch (and avoid pitching prematurely)

CloseSaaS

A lot of salespeople start pitching way too early in a sales call. This almost always shuts down your chances of closing a deal. Want to know how to work your way to the perfect time to pitch? And a failproof method to find out exactly how to customize your pitch for every prospect?

Sales 52
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Communication for startup teams: When should you interrupt someone?

CloseSaaS

Want to reduce unproductive interruptions in the workplace, and improve the impression you make on others? Just avoid lazy communication, which basically means: think before you speak.

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Easiest negotiation hack ever? Postpone!

CloseSaaS

Imagine you're talking with a prospect that loves your product, and they would be willing to buyif only [insert objection X]. Objection X can be anything, but most commonly in sales, it's pricing. So let's use that as an example.

Pricing 52
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The hidden danger of studying sales persuasion techniques

CloseSaaS

The best salespeople I know are those who are life-long learners with a true passion for communication.

Sales 52
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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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How NOT to do social sales

CloseSaaS

Social sales is the hot new thing in the world of B2B sales. And with good reason—most prospects have online profiles that can be a valuable source of insights for sales reps. However, most salespeople are using social sales the wrong way—and are missing out on a lot of sales because of that.

Sales 52
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Trust trumps transactions

CloseSaaS

Trust trumps transactions. We really learned this lesson when we were trying to get our first customers for our outsourced sales service.