Practical Advice on SaaS marketing
JULY 6, 2014
"If we just dump enough names in the top of the funnel, some paying customers are bound to come out at the bottom of the funnel!" Wrong. This approach to customer acquisition - sucking in as many suspects as possible - is costly and inefficient. In other words, it's a very bad fit for software-as-a-service (SaaS) companies. For one thing, collecting all those names isn't free.
Tom Tunguz
JULY 6, 2014
According to the WSJ, GoPro is the largest consumer hardware IPO in 23 years , though like most entrepreneurs, I don’t remember the Duracell IPO. The last consumer hardware company IPO I remember is Tivo, which was in 1999. Because GoPro is the first sizable consumer hardware IPO in eons and because the startup world has a blossoming hardware segment, I thought it would be interesting to compare and contrast a top consumer hardware startup with the benchmarks of public SaaS companies using
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Aaron Beashel
JULY 9, 2014
You’ve worked so hard. You’ve written an incredible post. You know your audience will be delighted, as your post has heaps of actionable ideas on how they can make their lives better. You’ve even tweaked the headline to perfection. It grabs attention. It arouses curiosity. It’s got it all. You publish the post and get some good sharing activity and attention, but then you noticed in your analytics tool that nothing good actually happened.
CloseSaaS
JULY 24, 2014
Customer success is one of the most essential ingredients for sustainable growth in SaaS. Having a dedicated customer success manager (CSM) is great—but it's just as important that sales owns customer success too.
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The Angel VC
JULY 26, 2014
A few days ago I went on record saying that A/B testing is like sex at high school. Everyone talks about it, not very many do it in earnest. I want to follow up on the topic with some additional thoughts (don't worry, I won't stretch the high school analogy any further). When talking to people about A/B testing I've noticed that there are four (stereo) types of mindsets which prevent companies from successfully using split tests as a tool to improve their conversion funnel. 1) Procrastinative Th
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Tom Tunguz
JULY 7, 2014
It would seem hardware startups are booming. First, the amazing success of the GoPro business and IPO , which set a 23-year high-water mark for a consumer hardware company. Second, there seems to be a growing number of hardware startups bubbling in incubators like Lemnos Labs and Highway1. Third, Kickstarter and other crowdfunding sites have enabled hardware startups to mitigate one of the biggest risks in starting out: obtaining a reliable proxy for consumer demand.
Tom Tunguz
JULY 31, 2014
I’ve listened to thousands of fundraising pitches in my six years so far at Redpoint. Some with demos, some without. Some with hockey-stick charts, and others just an idea. I’ll never forget one meeting when the founders presented an entirely hand-drawn deck on 12 pieces of paper. The extent of founders’ creativity is hard to over-state.
Tom Tunguz
JULY 30, 2014
Customer Success is a relatively new discipline in the Software-as-a-Service world. Consequently, there are many unanswered questions about how best to build and manage great Customer Success teams for SaaS companies. Because the financial impact of a great CS team is compounded monthly and can meaningfully increase the growth and decrease the cash needs of SaaS startups, it’s critical for CS leaders to get it right.
Tom Tunguz
JULY 28, 2014
One of the most important changes is the workplace in the last 20 years is the notion that most employees are free agents. We are hired and fired and resign at will. It’s a markedly different era than the career salarymen of IBM’s heyday who remained with the company for decades from college graduation through retirement. In this highly-competitive talent market, where every employee is a free agent, hiring and retaining talent has become a key strategic advantage.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Tom Tunguz
JULY 27, 2014
I’ve never paid much attention to earnings reports in the past. But as I’ve been analyzing the tech industry more and more, and the stock market has begun to surpass record highs , I’ve been wondering whether the persistent bull market in tech is healthy. Or at the very least, whether the companies pushing the industry forward are able to understand the environment and their businesses well enough to meet the commitments they make to public market investors.
Tom Tunguz
JULY 24, 2014
“Advice is one person’s experience generalized”, an entrepreneur told me once. “It’s a single point of view with all kinds of survivorship and attribution bias. Advice can be a terribly dangerous thing, because it can be used as a shortcut for thinking.” When I asked how he responded to requests for advice, because as a successful entrepreneur he was often solicited for it, he replied that he first shared the structure and the framework he used to look at the
Tom Tunguz
JULY 22, 2014
Through the first six months of 2014, VCs have raised about as much as all of 2013. If this pace of fund raising continues, 2014 would mark the biggest year for VCs since 2001, when the industry raised about $38B. This new money hasn’t yet hit the startup fundraising market in earnest, as the chart above shows. The second quarter of 2014 is the sixteenth largest by capital deployed sinced 1995, making it a top quartile quarter, but to break into the top five, that figure would need to trip
Tom Tunguz
JULY 20, 2014
In 2008, when I started working at Redpoint I knew very little about how the venture business worked, and before I started at the firm, I wanted to prepare by learning as much as I could about the industry. Unfortunately, not much was written about venture capital at the time. In fact, I found only two books: a textbook on private equity and venture capital by HBS professor Joshua Lerner, and an out-of-print collection of 32 VC interviews called “ Done Deals ,” published in September
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Tom Tunguz
JULY 14, 2014
Last week, Twitter released a feature enabling users to download organic tweet data. Naturally, I put my data through its paces to see if I could find any best practices for this blog. Below are the conclusions, which are tested to 95% confidence. I’ve also linked below to the code for recreating this analysis for your audience. Engagement rate, defined by Twitter as clicks, highlights, and favorites of a tweet is relatively constant throughout the day.
Tom Tunguz
JULY 13, 2014
Vik Singh wrote a great post in VentureBeat last week titled “ Why Salesforce Needed to Buy RelateIQ ” in which he talks about a new era in SaaS, the Predictive Era, the era of intelligent software. We’ve just seen one of the first acquisitions in the category with RelateIQ*, but I believe we will see many, many more for a few reasons.
Tom Tunguz
JULY 10, 2014
Listening is hard, as my friend once said, because you run the risk of having to change the way you see the world. That line stopped me cold when I was reading In the Light of What We Know because it’s so true. To set aside the way we’ve thought about an idea in the past and consider it as if it were a totally new concept is what a Buddhist might call Beginner’s Mind.
Tom Tunguz
JULY 9, 2014
See an updated version of this post: Trends in the Startup Acquisition Market in 2015. The venture-backed startup IPO market has remained strong over the past five quarters, with 20 or more IPOs in each of those quarters. I was curious how the strength of the IPO market has impacted the acquisition market. In particular, how the number and value of startup acquisitions has changed, and more specifically, whether there are any trends in the sizes of acquisitions.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Tom Tunguz
JULY 1, 2014
Benjamin Morris, a writer for arguably the best computational journalism publication, fivethirtyeight , published “Lionel Messi is Impossible” which describes in words, statistics and charts why Lionel Messi is one of the greatest players in the world. Even if you’re not a soccer/football fan, the article is worth reading because it’s one of the finest examples of synthesizing data and a story to convey a point I’ve read in a very long time.
CloseSaaS
JULY 31, 2014
If you're a CEO or founder and want to get a quick introduction to essential sales skills for your startup, this webinar is a good place to start. 34 minutes (or 17 minutes if you watch at double speed) and you'll know the most important fundamentals of sales that truly matter.
CloseSaaS
JULY 28, 2014
When we were running ElasticSales (outsourced sales on demand for startups), we had a certain kind of prospect that scared the living hell out of us—just by wanting to work with us.
CloseSaaS
JULY 23, 2014
How much should founders and CEOs participate in developing an outbound sales process for their companies? Better to get their hands dirty and immerse themselves in the nitty gritty of sales, or to delegate it to someone else so they can make the big strategic decisions and work on other things?
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
CloseSaaS
JULY 16, 2014
When you're trying to get a prospect to drop their existing software vendor, and switch to your software instead, you'll almost always encounter resistance. How do you manage—and overcome—that resistance to switching software?
CloseSaaS
JULY 3, 2014
How should you source your leads for your outbound sales campaign? I see a lot of people getting this wrong—they take the most obvious, easiest and least intelligent way, and it hurts their business.
CloseSaaS
JULY 15, 2014
We're excited to announce the launch of call transferring which is available right now for both inbound and outbound calls for those on our Business and Enterprise offering.
CloseSaaS
JULY 1, 2014
We just released an update that lets you specify the currency you’re primarily working with. Simply go to the Settings page -> Customizations and pick your currency.
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.
CloseSaaS
JULY 14, 2014
One of the most precious resources for you as an entrepreneur is your time. What’s one of the biggest time-suckers in business? "Partnerships.
CloseSaaS
JULY 1, 2014
A lot of startups are hesitant to make their users pay early. After all, it’s the internet, right?
CloseSaaS
JULY 10, 2014
The biggest challenge for people working in inside sales? It's what I call the inside sales distraction trap.
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