The Angel VC

NOVEMBER 30, 2017

While doing some research for another post I just stumbled on this excellent overview from Pacific Crest on the churn rates of publicly listed SaaS companies. I’ve seen posts with churn benchmarks of public SaaS companies before, but this one is by far the most comprehensive collection I’ve seen and I think it’s very useful. What’s maybe even more interesting than taking a look at the numbers themselves is to see how different companies define churn (or the inverse, retention).

Churn 226

Churn SaaS Retention Metrics 226

For Entrepreneurs with David Skok

NOVEMBER 28, 2017

I gave a talk this year at the 2017 SaaS North conference in Ottawa, where I discuss the fundamentals of building a repeatable, scalable, & profitable growth process for a startup. Building a Repeatable, Scalable & Profitable Growth Process [View on Slideshare].

Startup 189

Startup SaaS Business Model Business 189

Tom Tunguz

NOVEMBER 29, 2017

“Evidence from science suggests that business people must be insane to use brainstorming groups.” That’s a shocking statement. Adrian Furnham, a professor of organizational and applied psychology at University College London, said it. It turns out it’s completely true. Participants in interactive brainstorming groups rated their performance quite favorably…[and] felt that interactive group brainstorming was more productive than individual brainstorming…Howev

Management 187

Management Data Business 187

Sales Enablement, SaaS and Growth

NOVEMBER 28, 2017

The more I think about it, the clearer it becomes - strategic communication is an integral part of successful sales enablement. Communication matters in business. And the success (or failure) of a sales enablement function is intertwined with its ability to influence a sales organisation and change behaviour. While it may not be immediately apparent, communicating well with and managing stakeholders is a prerequisite for successful sales enablement.

Sales Enablement 112

Sales Enablement Sales Business Consulting 112

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Sales Hacker

DECEMBER 1, 2017

Ever since the 4-Hour Workweek where Tim Ferriss wrote about using virtual assistants (VAs) as a way to outsource your inbox – hiring virtual sales assistants has hit the mainstream. What is a Virtual Sales Assistant? A Virtual Sales Assistant is a remote contractor that you hire as a means of outsourcing a specific task or set of tasks in order to build a more efficient sales process.

Sales Hiring 96

Sales Hiring Outsourcing Services Sales Recruiting Sales 96

Tom Tunguz

NOVEMBER 25, 2017

There’s a parallel between cryptoassets today and the British colonial period predating the US. In the late-1600s, colonies began to print their own money. Today, we’re seeing many startups coin their own money, creating an explosion in the number of new (crypto)currencies. States printed colonial money to pay debts to citizens. During tax collection times, the state accepted citizens’ bills as payment and retired the bills from circulation.

Banking 183

Banking Government Finance Startup 183

FastSpring

NOVEMBER 29, 2017

You’ve just created a great app, independent game, or digital download. Or maybe you’re launching a new SaaS service and you can’t wait for your first wave of clients. Congratulations! Now comes the hard part—choosing your e-commerce merchant solution.

Merchant Services 60

Merchant Services SaaS 60

Sales Hacker

NOVEMBER 30, 2017

It’s a Friday night at the local singles bar, the “meet/meat” market where packs of single men and women mingle in the hopes of finding Mr. or Mrs. Right. You probably know of a few of these places, either from your past or because you’re going to one with your friends next weekend. If you look around carefully, you’ll notice that they’re packed with mini-case studies of the sales process.

Engagement 86

Engagement Sales Revenue Communication 86

Pierre Lechelle

NOVEMBER 28, 2017

Do you have a software business? The first thing that people see about you is your website. Are you investing enough resources on making sure they have the best possible experience? I’m guessing that more than 98% of people coming to your website leave without giving you their email address. You know why? It’s because […]. Cet article Are you ready to optimize your SaaS website for conversion and improve your CAC?

SaaS 65

SaaS Investment Software Growth Hacking 65

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Tom Tunguz

NOVEMBER 28, 2017

How quickly do the fastest growing software companies build their teams? The answer is incredibly quickly. In fact, this data bolsters the notion that management team’s top priority is recruiting, especially after the business has reached product market fit and capitalized itself well. Above, I’ve charted the headcount growth rate for 10 of the fastest growing software companies in recent history.

Headcount 157

Headcount Scaling Software Business 157

FastSpring

NOVEMBER 27, 2017

The number of new SaaS startups has exploded - but there’s a big difference between starting a digital business and being successful with it, long term. A major factor is your revenue model. Choosing the wrong one limits your profitability. Here’s a look at four ways your digital product can generate serious revenue. Does one of these options have the potential to reshape your business strategy?

Revenue 60

Revenue Startup Strategy SaaS 60

Sales Hacker

NOVEMBER 28, 2017

For years, our hiring strategy for the HubSpot customer support team was simple. When support reps were overwhelmed with the volume of work, we’d hire another one. Simple, right? This simplistic model of growth worked to get the support team to about 25 people. We had funding, an accelerating sales team and customer count, and awesome tech. Our startup hopes and dreams were coming true!

Customer Support 83

Customer Support Sales Hiring Scale Acquisition 83

CloseSaaS

NOVEMBER 29, 2017

We're so excited about the launch of Close's new Power Dialer that we decided to share more call-related content with you. To learn more about the Power Dialer, read our announcement on the Close blog, or visit our website.

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Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

InsightSquared

NOVEMBER 29, 2017

The director of sales operations position is one of the most critical hires a company can make. Their work has an enormous influence on business decisions. It’s their job to help sales executives make sense of results and pinpoint the reasons why they fell short of or hit their goals. When things go south, pressure is on the directors of sales operations to uncover shortcomings and solve for the future.

Sales Hiring 48

Sales Hiring Sales Underperforming Technical Team Outsourced Development 48

FastSpring

DECEMBER 1, 2017

Is web development your livelihood? Then you’re probably frustrated with business management software. Web developers have to manage a wide variety of tasks, like keeping distracted clients on track through the creative process, managing the ins and outs of day-to-day communications, and handling a huge checklist of development details. Unfortunately, most business management software isn’t a good fit for web professionals.

Web Development 60

Web Development Web Developers Development Software 60

Sales Hacker

NOVEMBER 29, 2017

It’s been dubbed ‘junk mail’ or ‘spam mail’ for years, and we thought that everyone had abandoned the practice. However, direct mail has been making a huge come-back as an effective sales tactic. A full 65% percent of leaders said they are likely to respond to direct mail, and its perceived response rate is higher than that of email. These days, I feel like every other sales rep is in love with email.

Sales 74

Sales Banking B2B B2C 74

CloseSaaS

NOVEMBER 27, 2017

After months of hard work from our Product team, several design iterations, and countless rounds of feedback from our amazing customers, we’re proud to announce the Close Power Dialer.

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

BetterCloud

NOVEMBER 29, 2017

“We have a Confluence article that sums up the basic process for a new hire. It’s at least 60 manual steps long and requires 15-20 windows open at a time.”. So says Woody Grover, IT Manager at Ping Identity. In just a few years, this Denver-based technology company in the identity as a service (IDaaS) space has grown from a small startup to a midsize company with offices across the world.

Sales Hiring 40

Sales Hiring Onboarding Metrics Startup 40

Network World

NOVEMBER 28, 2017

While cloud computing holds out the promise of operational efficiency and cost optimization, most big companies will be operating hybrid computing environments for the foreseeable future. As a result, cloud technology for many companies adds yet another layer on top of an already complex computing infrastructure. Seeing an opportunity to help IT departments work with developers and lines of business to optimize their hybrid computing environments, HPE is offering what it calls the first SaaS-bas

Cloud 40

Cloud Management Operational efficiency. SaaS 40

Sales Hacker

NOVEMBER 30, 2017

The post How to Increase Sales 8x with Multi-Channel Marketing and Sales Automation appeared first on Sales Hacker.

Sales 61

Sales Marketing 61

Chart Mogul

NOVEMBER 27, 2017

We’re very excited to announce our new BillForward integration! Now BillForward customers can measure, understand, and grow their subscription business using ChartMogul's analytics. Introducing powerful analytics for Billforward customers. If you’re a Billforward customer, you’ll already know that the company offers a powerful developer-focused billing system.

Payment Features 40

Payment Features Customer Lifetime Value Subscription Churn 40

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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payment Solutions

ITPro

NOVEMBER 27, 2017

News. Analysts find that more choice brings more complexity.

Enterprise 49

Enterprise Cloud 49

Network World

NOVEMBER 28, 2017

While cloud computing holds out the promise of operational efficiency and cost optimization, most big companies will be operating hybrid computing environments for the foreseeable future. As a result, cloud technology for many companies adds yet another layer on top of an already complex computing infrastructure. Seeing an opportunity to help IT departments work with developers and lines of business to optimize their hybrid computing environments, HPE is offering what it calls the first SaaS-bas

Cloud 40

Cloud Management Operational efficiency. SaaS 40