ProfitWell
SEPTEMBER 27, 2019
Over her more than twenty-year career, Amy Konary has become an expert within the SaaS subscription space. She saw the importance of the subscription economy since her time as an industry analyst for IBC, running the practice on SaaS there for 19 years. Today, Amy is the VP and chair of The Subscribed Institute at Zuora, a think tank dedicated to education executives in the subscription business.
SaaStr
SEPTEMBER 26, 2019
So, despite SaaS multiple and the public markets being at near record highs, we’ve seen things start to … wobble a bit overall in tech: The WeWork IPO simply failed , and the Peloton and Direct Smile IPOs were broken. No one really expected this. Having a high profile IPO like this fail is a bit scary. The Fed’s Repo market had to essentially be bailed out by the government.
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Baremetrics
SEPTEMBER 24, 2019
When you think of “growth,” what’s the first thing that comes to mind? Hacks, tricks, experiments, dark patterns? I don’t blame you. Heck, we’ve even written about how growth hacking is manipulation. So yeah, we’re with you. I’d like to introduce another way of thinking about growth: something we’ll call the Growth Matrix. Copy/pasting hacks and tactics you see from others will likely fail you because they’re part of a larger strategy that doesn’t necessarily fit with your business.
Chargify
SEPTEMBER 25, 2019
Welcome back to the Subscription Rockstars series! In this series, we will take a closer look at wildly successful companies to better understand how they got to where they are today. We will analyze both their mistakes and their victories to draw lessons that you can apply to your business. And, of course, we will pay special attention to how their subscription billing models and pricing strategies contributed to their growth.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Cobloom
SEPTEMBER 24, 2019
From tiny startup to multi-national scale-up, growing a SaaS company is a rollercoaster ride of ever-changing problems. Crossing the chasm is one of the biggest challenges you'll ever face, a huge hurdle that's claimed thousands of promising startups. So to help you understand the problem, and deftly side-step it when the time comes, we've pulled together a complete, all-in-one guide to scaling a SaaS company - with actionable tips for selling to every type of buyer you'll encounter on your jour
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
The Daily Egg
SEPTEMBER 24, 2019
Marketing used to be all about spending money. If you could outspend your competitors, there was a good chance you could take over a larger portion of the market share. Creativity played a part, but being successful often came down to dollars spent. Today, however, marketing is more complicated. People don’t want to be marketed […]. The post The 5 Best Digital Marketing Strategies for Beginners appeared first on The Daily Egg.
Intercom, Inc.
SEPTEMBER 24, 2019
A lot of the books, articles and discourse around product design focuses on the process of design work (the things designers do) and the output of design work (the things designers deliver). We often spend less time thinking and talking about the impact of design work – that is, what does our work truly achieve and change beyond just the artefact that it delivers.
SaaStr
SEPTEMBER 24, 2019
Join Seth Shaw, Invision’s Chief Customer Officer alongside moderator and Arm Holdings CMO, Joyce Kim for a Q&A session. Want to see more content like this? Join us at SaaStr Annual 2020. Joyce Kim | CMO @ Arm Holdings. Seth Shaw | CCO @ Invision. FULL TRANSCRIPT BELOW. Ladies and gentlemen, welcome back from lunch. At this time we have Joyce Kim, Arm Holdings Chief Marketing Officer, and Seth Shaw, InVision, Chief Customer Officer.
Tom Tunguz
SEPTEMBER 23, 2019
Next week, on the 9th of October, Redpoint will host Office Hours with Nick Mehta. Nick is the iconic CEO of Gainsight, the leader in customer success. Nick and his team created the category and know the best practices of the world’s leading customer success organizations. Customer success is evolving quickly and we’re seeing different models of the practice evolve in our portfolio.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Predictable Revenue
SEPTEMBER 23, 2019
No matter how you feel about AI, it’s evident it's had an impact on B2B sales and marketing. We look at 5 examples of how AI is changing the world of B2B sales. The post How AI is transforming B2B marketing and Sales appeared first on Predictable Revenue.
Intercom, Inc.
SEPTEMBER 26, 2019
? ?. It’s hard to find a hotter trend in Silicon Valley than the idea of turning your product into a platform. And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created.
SaaStr
SEPTEMBER 21, 2019
So we are gearing up now for the 6th (!) ever SaaStrAnnual , March 10-12 in San Jose / SF Bay Area. So much has changed. We’ve added 200+ SaaS unicorns and 30+ IPOs. The Cloud has grown 700% since the first Annual, if we use AWS as a proxy. For 2020 Annual, we’ll have: 20,000 attendees (our goal. we will at least come close). 5,000 mentoring sessions and 1-on-1s. 1,000 VCs. 400 sessions and workshops.
Neil Patel
SEPTEMBER 24, 2019
When I started doing SEO on NeilPatel.com I used this advanced formula. to rank for 477,000 keywords. Over time, my traffic started to flatline and I wasn’t ranking for many more keywords, even though I was continually creating more content. But then I figured out a simple hack that took me from 477,000 keywords to 636,363 keywords as you can see in the image above.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Predictable Revenue
SEPTEMBER 26, 2019
Tips on how to accelerate your managerial career - including suggestions on effective decision-making frameworks. The post Climbing the ladder: How early sales managers can grow, stand out, and take on senior roles with Intercom’s LB Harvey appeared first on Predictable Revenue.
Nimble - Sales
SEPTEMBER 26, 2019
Data collection has become a priority for strategic marketers. Brands can collect information, as well as contextualize it in a way that allows them to understand what customers want and why. By incorporating customer data into your marketing plan, you can deliver highly personalized content to the right customers at the right time. Learn how […].
SaaStr
SEPTEMBER 24, 2019
By Frank Weishaupt, Owl Labs CEO. If you told me there was an employment strategy that would improve my company’s employee retention, hiring, and productivity — yet I ignored it — I bet you’d question my leadership. . I find it shocking whenever businesses limit their growth opportunities when the data stares them right in the face. The 2019 State of Remote Work report found that more than half (62%) of U.S. employees work remotely — that means nearly 2 in 3 employees are worki
Groove HQ
SEPTEMBER 25, 2019
When building a successful business, everything screams for attention. Within that flood, why prioritize customer service? The post Why is Customer Service Important? 11 Ways Customer Satisfaction Correlates with Business Results appeared first on Groove Blog.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
CloudKettle
SEPTEMBER 22, 2019
Fast-growing companies, often have a patchwork of mismatched technologies or point solutions that were bought and. The post Why Performing a Revenue Operations Audit Improves Go-To-Market Results appeared first on CloudKettle.
Nimble - Sales
SEPTEMBER 23, 2019
The pace of the current competition in most IT niches requires each involved company’s department to constantly develop and grow in performance. A sales department, in particular, being a ‘propelling force’ in any business, should be taken care of in this aspect first and foremost. The Importance Of A Sales Team A strong sales team […]. The post How to Manage a Top-Notch Sales Team appeared first on Nimble Blog.
SaaStr
SEPTEMBER 23, 2019
We’re adding a bunch of exciting things to 2020 SaaStr Annual, including our first-ever SaaStr CXO Summit. This will be an incredible event-within-an-event on March 11, bringing together 150+ top enterprise CIOs, CDOs, CMOs and more (i.e., leading buyers of enterprise Cloud products) and 200+ of the top SaaS and Cloud CEOs at $20m-$2000m ARR. Join the CIOs and CEOs of Adobe, Nutanix, Zoom, Coupa, PagerDuty, G2, Box, and 100s more!
Sales Hacker
SEPTEMBER 27, 2019
How do your peers tackle their roles? Structure their days? Overcome their challenges? Do they even struggle with the same challenges? These are the questions we set out to answer in this series. Here, you’ll get a glimpse of the behind-the-scenes of top salespeople’s typical day and week. Today, we’re looking at the VP of Strategic Accounts role, and for that, we talked to Ryan Staley.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Andreessen Horowitz
SEPTEMBER 24, 2019
When founding a company, we all secretly hope that the best product (ours, of course) will win on its own merits. That’s rarely the case —seemingly brilliant apps often languish without finding an audience. As a result, many entrepreneurs become … The post Five Ways Fintech Startups Can Find Customers appeared first on Andreessen Horowitz.
Nimble - Sales
SEPTEMBER 24, 2019
A sales team is almost like a uniform mechanism striving for a universally common goal – to sell the company’s product or service. According to real practice, however, it may be quite challenging to adjust efficient cooperation between all the members in such a team. Let’s discuss how to structure a sales team most properly and […]. The post How to Structure a Winning Sales Team appeared first on Nimble Blog.
SaaStr
SEPTEMBER 27, 2019
Ok SaaStr Europa 2020 is now locked down. We’re back in Paris again for 2020 , back in the Left Bank, just a smidge bigger and even better: 3,000 SaaS execs, VCs and founders. 300+ mentoring sessions. 3+ packed stages across 2+ packed days. Champagne, crepes, parties, DJs. And so much more! It will be a lot like 2019 Europa, just even improved.
Groove HQ
SEPTEMBER 23, 2019
An inspiring list of amazing customer service examples. Here’s the problem: it seems we only ever hear the negative stories about customer service. If you work in customer service, you know that for every customer service nightmare you see in the news, there are hundreds (maybe thousands?) of positive customer service stories. They just don’t […].
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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Agile Payments
SEPTEMBER 24, 2019
Recent news has once again exposed the reality that there are inherent risks for a third party ACH processor in handling and processing payroll transactions for a company who handles payroll for multiple companies or even a single company's needs.
Nimble - Sales
SEPTEMBER 25, 2019
Sales coaching is a renowned in-house trend of many successful modern companies out there. What is it in essence, which tasks affair solves, and how is it implemented in the first place? Let’s talk about all of that. What is Sales Coaching? With a number of different efficiency-boosting approaches involved with coaching a sales team, […]. The post 25 Tips for Successful Sales Coaching appeared first on Nimble Blog.
SaaStr
SEPTEMBER 26, 2019
Building a sales team that can go from $0-$50M (Video + Transcript). Want to see more content like this? Join us at SaaStr Annual 2020. Laura Bilazarian | SaaStr Venture Partner @ SaaStr and Former CEO @Teamable. Gaetan Gachet | SVP of Sales @Algolia. FULL TRANSCRIPT BELOW. Laura Bilazarian : Good morning. It’s an honor to be here with this mythical creature, this sales leader that goes from zero to 50 million in the same job.
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