The SaaS CFO
OCTOBER 21, 2019
We all know that churn and retention are critical concepts to understand in SaaS. As customers churn each month, we track logo and dollar counts in our churn and retention reports. And we document the reasons why. This is an aggregate view of retention. Let me introduce SaaS cohort analysis. Cohort analysis is an analytical […]. The post Cohort Analysis Explained for Your SaaS Business appeared first on The SaaS CFO.
Incredo
OCTOBER 23, 2019
Do you admit that your potential SaaS investors are like your potential customers? Not all investors are equal : you should target the right ones who are interested in investing in SaaS and tend to fund in your geography & startup stage. You should target the right users too as not everyone is your ideal prospect. Investors require research : before contacting any investor, you should learn as much as you can about them.
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The Daily Egg
OCTOBER 23, 2019
Author’s Note: We want to focus on giving you actionable advice for what you can pay attention to, evaluate, and implement quickly to make sure you get the most out of the remainder of 2019. Next up in our series is a session we recorded for the A/B Testing Summit in the Spring with practical […]. The post Are You Not Testing? Overcome Your Fears with Simple, Practical Ways to Start Running Your First A/B Tests appeared first on The Daily Egg.
Predictable Revenue
OCTOBER 24, 2019
We explore how your mindset is formed. Then look at what you can do to unpack and rewire your thought process to cultivate a more positive outlook. The post The power of thought: why we carry around limiting beliefs with Empowered Achievers’ Chris Castillo appeared first on Predictable Revenue.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Tom Tunguz
OCTOBER 21, 2019
Today is the anniversary of Spotify IPO, which was the first direct listing of a technology company. It was championed by Barry McCarthy, the former CFO of Netflix and the current CFO of Spotify. Since then, Slack has also listed directly. And the combination of these two events has created a groundswell for more of them. In the past few months and quarters, I’ve been learning as much as I can about this topic.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Sage Intacct
OCTOBER 23, 2019
“Billionaire Robert F. Smith’s Vista Equity Partners has agreed to acquire a majority stake in Acquia Inc. in a transaction valuing the enterprise software company at close to $1 billion, including debt, according to people with knowledge of the matter.”.
SaaStr
OCTOBER 19, 2019
Right now, the answer seems to be “both”. Best-of-breed solutions seem to have been the big winners in the current generation of SaaS — Zoom, Slack, etc. — at least on the surface. But if you squint, you’ll see a lot of growth in suites and solutions with multiple products: Salesforce now have 4 huge $1b+ clouds. Intercom has multiple core products.
Intercom, Inc.
OCTOBER 22, 2019
If you are new to sales management, it can be hard to know what concrete steps you can take to improve your skills, be recognized, and eventually, rise to a senior leadership role. Sales managers looking to stand out among their peers would do well to focus on four things: prioritizing work that will move the needle, making sure the right people are on their team, thinking about initiatives that will improve the business (not just themselves and their reps), and developing a solid decision-makin
Predictable Revenue
OCTOBER 22, 2019
Read more on Outbound Labs – Our Compass in the Storm of Rapid Change… The post Outbound Labs – Our Compass in the Storm of Rapid Change appeared first on Predictable Revenue.
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Your payments integration is more powerful than you think. In today’s complex business landscape, treating payments as just a software feature is a missed opportunity for significant growth and customer acquisition. With the right partner, payments can become a strategy that leads to competitive advantages. Designed for software leaders, this playbook outlines how to harness the full power of a payments strategy to drive substantial revenue and enhance the overall customer experience.
Neil Patel
OCTOBER 22, 2019
Today, I thought I would do something a bit different, as 66.9% of my website traffic is brand new. For those of you who don’t know, my name is Neil Patel and I’m the co-founder of a digital marketing agency called, NPDigital , where we help companies of all sizes get more traffic and sales. I’ve been an entrepreneur for roughly 18 years now and most of the companies I co-founded have been in the software arena, specifically the web analytics sector.
SaaStr
OCTOBER 21, 2019
In 2019, you clearly can build a successful SaaS and Cloud company outside the Bay Area. And it is just sooo expensive here in the Bay Area. Like crazy expensive. And aren’t we all moving to distributed teams? Still, networks matter. And finding veterans that have done it before really helps, especially as you scale. And where are these networks and veterans?
Tom Tunguz
OCTOBER 22, 2019
In January, we welcomed Travis Bryant to join Redpoint as an Executive-in-Residence. Nine months later, we are welcoming him again as our first Partner of Founder Experience. Travis has always been one to think about ways to change the game. He excelled during his time at Salesforce and helped Optimizely grow to great heights from very early days as the first executive hire.
Nimble - Sales
OCTOBER 22, 2019
Employers often wonder how to increase profit. Unfortunately, not many of them consider motivating the employees an important factor. However, your profit and success directly depend on the people on your team. The more efficiently they work, the higher the company’s performance. Employee engagement ideas for small companies are especially important.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Sales Hacker
OCTOBER 21, 2019
There are tons of roundup articles about top women sales leaders. Most of the time, somebody does a LinkedIn search for “sales leader,” chooses the top 15 profiles with the most followers, and calls it a day. That’s not really honest, is it? What about the amazing sales leaders who aren’t well-known already? And why let LinkedIn’s algorithm decide who is the best?
SaaStr
OCTOBER 19, 2019
There are a couple of exercises you just have to do when you go to hire your first VPs. Because the cost of a mis-hire is so high. It’s not just the money, and the recruiting fee. It’s all the lost time. And the wrong hires that VP will make. A bad VP will set you 6-15 months back. You can’t afford that. The best exercise is to have them do a 60-day plan.
Unbounce
OCTOBER 24, 2019
It’s the worst fear of every ecommerce marketer. Or, at least, it oughta be. You’ve got a great new product—khaki pants for dogs—and you’re ready to unleash it on the market. Early research says you’ve got a winner. (Sure, you’re mom’s opinion counts.) If your competitors over at Jack Russell Trousers knew what was coming, they’d shutter their online storefront and hop a train to the Bitcoin mines.
Nimble - Sales
OCTOBER 24, 2019
As your company considers moving from a traditional paper management solution to a digital solution, you’re likely to encounter some resistance from other members. Change can be scary! But we’re living in a world with highly advanced technology. Artificial intelligence is finding its way into our CRMs, individuals have access to handheld computers in the […].
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A failed payment isn't just a lost transaction - it could mean a customer churning for good. But not all payment declines are the same. For SaaS businesses, decline reasons vary, shaped by customer demographics and the nature of your service. Understanding your decline reason make up can be a game changer when it comes to improving retention and revenue.
IT World
OCTOBER 25, 2019
By leveraging artificial intelligence to help clean up code, DeepCode aims to become to programming what writing assistant Grammarly is to written communications. Likened to a spell checker for developers, DeepCode’s cloud service reviews code and provides alerts about critical vulnerabilities, with the intent of stopping security bugs from making it into production.
SaaStr
OCTOBER 21, 2019
The best founders really know their sh*t. The best founders just know everything cold about their business: They know the competition cold. They don’t mock the competition, or say it doesn’t exist, or not acknowledge their strengths. They know where they are strong, and where the others are strong. They know their core metrics cold. Their ARR and ARR growth rate.
Andreessen Horowitz
OCTOBER 23, 2019
Consumer software may have adopted and incorporated AI ahead of enterprise software, where the data is more proprietary, and the market is a few thousand companies not hundreds of millions of smartphone users. But recently AI has found its way … The post a16z Podcast: AI in B2B appeared first on Andreessen Horowitz.
Nimble - Sales
OCTOBER 25, 2019
We often think that talking and doing are two very distinct things. True engineers don’t need a motivational speaker to mumble for hours to get the job done. TED speakers, despite how inspiring they may sound, are just common Joes, not businessmen who change the world. That’s the mindset you may be in until you […]. The post Business Storytelling: 13 Tips to Engage Customers and Boost Your E-commerce Sales appeared first on Nimble Blog.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
FastSpring
OCTOBER 23, 2019
With consumers spending $517 billion with US online retailers in 2018 alone, it’s a great time for selling online. But at the same time, almost 70% of potential buyers will abandon their shopping cart. We know how important the customer experience is for online stores; that’s why we have created a guide to help your checkout combat the rise in cart abandonment.
SaaStr
OCTOBER 22, 2019
So SaaStr Inc. is on a growth spurt and our tiny team needs some help. We’ve learn a lot over the years and really we only want to hire folks that know and believe in SaaStr. And ideally, have a mix of B2C and B2B experience. (Because SaaStr Inc. is a really sort of a media/community company, but our consumers and customers are all B2B/SaaS).
Teamgate
OCTOBER 19, 2019
Email is a sort of digital currency that we use to get around online. Want to download a free piece of content? Pay with your email. Want to buy a pair of shoes? Enter your email address to get a 10% discount and then track your order later on. Want to create an account on Facebook, Twitter, Instagram or any other platform or app? Share your email address to be granted access.
Nimble - Sales
OCTOBER 21, 2019
Customer Relationship Management systems (CRMs) are designed to help cultivate your relationships with customers in a time-effective way, but you might as well be developing relationships without a management system if your CRM’s interface is unintuitive and slow. Time equals money, especially for businesses. Companies, big or small, rely on well-utilized time and customers to […].
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Many software companies are exploring PayFac-as-a-Service providers in an effort to drive more embedded payments revenue and gain greater control over the customer experience. But there are nuances in a PayFac relationship that often get downplayed – nuances that can impact the risk and resource responsibilities of software providers. In this webinar, integrated payments veteran, Pete Uselman discusses the following: What is a PayFac?
Groove HQ
OCTOBER 25, 2019
Every company has bad customer service examples. Here’s how to recover. In a perfect world, you and your customer service team would always take exactly the right steps to respond to customers. But we don’t live in a perfect world, and we all make mistakes. Believe it or not, these moments are vital to the […]. The post 3 Bad Customer Service Examples & 3 Lessons for How to Recover (Because They Did) appeared first on Groove Blog.
SaaStr
OCTOBER 20, 2019
The best founders really know their sh*t. The best founders just know everything cold about their business: They know the competition cold. They don’t mock the competition, or say it doesn’t exist, or not acknowledge their strengths. They know where they are strong, and where the others are strong. They know their core metrics cold. Their ARR and ARR growth rate.
Chart Mogul
OCTOBER 25, 2019
When a salesperson leaves your company, they're taking valuable knowledge with them. Use these methods to learn how to document, retain, and share that knowledge across the whole organization. Whether you have an entire sales department or a small sales team, one thing is certain: Sooner or later, your best salespeople will leave. For many industries, turnover rates have been growing steadily and sales is no exception to this rule.
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